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Bewertungen von Sheraton Phu Quoc Long Beach Resort

5 out of 5
Sheraton Phu Quoc Long Beach Resort
Bai Dai, Ganh Dau, Phu Quoc, Kien Giang

Bewertungen

8,4

Sehr gut

133 von insgesamt 251 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
66 von insgesamt 251 Gästebewertungen haben eine Bewertung von 8 - Gut" "
29 von insgesamt 251 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 251 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
13 von insgesamt 251 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,6/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Das kann noch richtig gut werden
Das Hotel wurde im Oktober von Marriott übernommen. Die Lage, Ausstattung und die Beach sind kaum zu toppen. Das Entree ist beeindruckend. Die umliegenden Geschäfte, das Vergnügungsviertel und der Park sind wohl noch von Corona stark beeinträchtigt. Vieles ist zu und eigentlich gibt es überall nur das Gleiche. Westliche Küche ist quasi nicht vorhanden. Das Personal im Hotel (und ausserhalb sowieso) kann bislang nur rudimentär Englisch von einzelnen Ausnahmen abgesehen, die es grundlegend können. Die Staff von Marriott ist mit ganzem Herzen dabei und hat aber noch viele Klippen zu umschiffen. Badeschlappen sind zu klein für Europäer/Amerikaner und gibt auch auf Nachfrage keine anderen. Das Buffet war im Grunde zwei Wochen lang identisch. Die Hotelgäste kommen teils in nassen Badesachen zum Buffet und machen so die Stühle nass. Der room service liefert das gleiche Essen an verschiedenen Tagen sehr unterschiedlich, was zB beim Club Sandwich bedeutet, dass es einmal zwei und ein anderes Mal vier Toasts sind. Tiefer Teller und viel Wok Fried Vegies und ein anderes Mal flacher kleiner Teller...
Aufenthalt von 14 Nächten im Januar 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review.We regret to know that our service did not meet your expectation.We have shared your suggestions with the relevant teams for further review and possible improvement.Thank you again for the stay. Hope we can serve you again in the near future.Regards,Bensum LoDirector of Rooms

6/10 – Okay

Vu-Ky

Aufenthalt von 4 Nächten im August 2022
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review.We regret to know that our service did not meet your expectation.We value your opinions and customer service is a high priority for our business.Once again, thank you for sharing your experience. We look forward to welcome you back in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Petr

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 13 Nächten im Oktober 2019
Antwort von Vinpearl Phu Quoc Resort & Golf am 7. Dez. 2019
Xin chào Petr, Greetings from Phu Quoc! It was indeed a pleasure to have you and your family stay with us. We would look forward to welcome you back to your new home in Phu Quoc in not too distant a future. Best Regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

10/10 – Hervorragend

Andreas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Vietnamurlaub mit internationalem Komfort
Sehr schöne großzügige Anlage mit internationalem Zuschnitt. Sehr guter freundlicher und stets zuvorkommender Service. Ausgezeichneter bewachter Badestrand.
Aufenthalt von 3 Nächten im Februar 2019
Antwort von Vinpearl Phu Quoc Resort & Golf am 21. Feb. 2019
Dear Andreas, Thank you for your generous feedback and we are glad to note overall you had a great stay and carried memorable moments back. It is through comments like yours that we get the inspiration to enhance our services and we are grateful that you give us the opportunity to serve you. We look forward to welcome you and your family back in not too distant a future. Have a good day ahead! Best Regards, Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von Vinpearl Resort & Golf Phu Quoc am 9. Dez. 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 – Hervorragend

Willa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was extraordinarily polite and professional. No major issues were experienced and all minor concerns were quickly and efficiently addressed.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von B. Lo am 15. Feb. 2024
Dear guest,Thank you for staying with us. We are glad to hear that you had an enjoyable stay.Your kind words about our associates will be shared with the team as it will encourage us to improve further. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Rooms

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
5성급 절대아님
스위트룸이었는데도 불구하고 첫 청소상태가 너무 별로였음 청소를 재 요청 하고 나서야 겨우 지낼만 했음 3박 숙박하는 동안 바퀴벌레를 2번이나 봤음 5성급 호텔이라고는 볼 수 없는 청결상태와 서비스 키즈클럽은 제대로된 장난감 하나없고 10분만 놀아도 발바닥이 새까맣게 변함
Aufenthalt von 3 Nächten im Februar 2024
Antwort von B. Lo am 15. Feb. 2024
Dear guest,Thank you for sharing your experience with us. We apologize for the services which have disappointed you during your recent stay.We have shared your feedback with respective departments for further review and improvement. Additional training and guidelines will also be provided to our associates so to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations.Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do, and we look forward to welcoming you back in the near future.Regards,Bensum LoDirector of Rooms

6/10 – Okay

yong hoon

Aufenthalt von 2 Nächten im Januar 2024
Antwort von B. Lo am 15. Feb. 2024
Dear guest,Thank you for taking the time to share your experience with us.We value your opinions and customer service is a high priority for our business.Thank you again for the stay. Hope we can serve you again in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Seunggee

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Januar 2024
Antwort von B. Lo am 15. Feb. 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Boldsukh

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good hotel
Very good hotel
Aufenthalt von 1 Nacht im Januar 2024
Antwort von B. Lo am 15. Feb. 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms

8/10 – Gut

Ngoc Thuy

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von B.Lo am 15. Feb. 2024
Dear guest,Thank you for your review.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Room

6/10 – Okay

FUMINORI

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
前の人のゴミ箱の交換がなかったのと、アメニティー交換が無くジャンプーが無かった。チェックイン、チェックアウトの手際が非常に悪くとても待たされた。残念でした。
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von B Lo am 28. Dez. 2023
Dear guest,Thank you for your review.We apologize for the services which have disappointed you during your recent stay.We have shared your feedback with respective departments for further review and improvement. Additional training and guidelines will also be provided to our associates so to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations.Once again, thank you again for sharing the feedback. We highly appreciate it, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future.Regards,Bensum LoDirector of Rooms

8/10 – Gut

Cuong, Covina

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von B. Lo am 15. Feb. 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms

8/10 – Gut

Alfredo

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We will come again
Amazing experience. For a resort, too short in activities offered to be done at the resort.
Aufenthalt von 6 Nächten im Dezember 2023
Antwort von B Lo am 28. Dez. 2023
Dear guest,Thank you for your review.We are delighted that your stay sounds so perfect! We have shared your suggestions with the relevant teams for further review and possible improvement.Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

April

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von B Lo am 28. Dez. 2023
Dear guest,Thank you for your positive review. We are happy to know that you generally had a good experience here. Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Yuen Ming

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im November 2023
Antwort von B Lo am 28. Dez. 2023
Dear guest,Thank you for your review.We are glad to know that you had an enjoyable stay with us.Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
최악
단체 손님을 무분별하게 받아 호텔 분위기가 엉망입니다. 새벽에 고성방가 때문에 잠을 잘 수 없으며, 새벽에도 흘러나오는 호텔 식당 음악 소리 역시 최악입니다.
Aufenthalt von 3 Nächten im November 2023
Antwort von B Lo am 28. Dez. 2023
Dear guest,Thank you for your review.We apologize for the inconvenience caused to you during the stay.We have shared your comments with the relevant teams for further review and possible improvement.Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do, and we look forward to welcoming you back in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Yew Mun

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed in the 2rooms villa facing the beach. Very spacious, new and clean, service is top-notch. Breakfast is delectable. Pool and beach access is great. Will be better if the hotel offers sea sports activities.
Aufenthalt von 5 Nächten im November 2023
Antwort von B. Lo am 5. Dez. 2023
Dear guest,Thank you for your review. We are glad to hear that you enjoyed our hotel facilities and service.Indeed there is a travel service provider stations in our resort to provide water sports activities to our guest. Guest can join with these activities directly if they wish to.Once again, thank you for the recommendation. We all look forward to you next stay in the future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Atsushi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von B. Lo am 16. Nov. 2023
Dear guest,Thank you for sharing your experience with us. We are happy to know that you generally had a good experience here. Do stay in touch with us on our websites to know more so you can maximize your future staying experience. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Alvin

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, clean, quiet helpful and very welcoming staff
Aufenthalt von 3 Nächten im November 2023
Antwort von B. Lo am 16. Nov. 2023
Dear guest,Thank you for your positive review. Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Once again, thank you for your great support. We all look forward to welcome you back and provide you with another memorable stay in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel with a great beach the stafff was very nice and helpful will definetly be coming back
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review.We are glad that you and your family have enjoyed the stay at Sheraton Phu Quoc Long Beach Resort.Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Phuong Huynh

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for staying with us. Sounds like you had a great stay with us here at Sheraton Phu Quoc Long Beach Resort and we appreciate the time you have taken to let us hear of your delightful experience. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

YUAN-MIN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
飯店 美呆了 距離動物園 遊樂場 大世界有車巡迴接送 早餐豐盛精緻 離開這還懷念著
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von B. Lo am 15. Nov. 2023
尊敬的賓客，感謝下榻富國島喜來登度假村很高興得知閣下滿意是次入住及對度假村作出肯定。同時感謝閣下對員工的讚賞，這亦是對我們服務質素的肯定與鼓勵。期待不久的將來，我們能再次為閣下服務。順頌時祺盧秉森房務總監

4/10 – Schlecht

Park

Mit der Familie gereist
Verbesserungswürdig: Komfort des Zimmers
생각보다 별로였다
아침 뷔페 외에는 딱히 먹을 만한 음식이 없었다는 것이 아쉽고 음식대비 가격은 비싼 편이었던 것 같다.
Aufenthalt von 3 Nächten im September 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review.We apologize for the services which have disappointed you during your recent stay.We have shared your suggestions with the relevant teams for further review and possible improvement.Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do, and we look forward to welcoming you back in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

HIROMI

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a very pleasant stay. It would have been even better if the amenities were complete.
Aufenthalt von 3 Nächten im September 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review.We are glad to know that you had an enjoyable stay with us.Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Sungan

Aufenthalt von 2 Nächten im Juli 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your feedback.We are glad to hear that you had an enjoyable stay.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. We hope we will give you another memorable stay in the near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Kangnam

Aufenthalt von 4 Nächten im Juli 2023
Antwort von B. Lo am 13. Aug. 2023
Dear guest,Thank you for your review and feedback. We are happy to know that you generally had a good experience here. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Nath

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
EverythJung was good
Aufenthalt von 2 Nächten im Juni 2023
Antwort von B. Lo am 19. Juni 2023
Dear guest,Thank you for your review and feedback.We are happy to know that you generally had a good experience here. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Juni 2023
Antwort von B. Lo am 19. Juni 2023
Dear guest,Thank you for your review. We are glad to know that you had an enjoyable stay with us.Hope we will give you another memorable stay in the near future.Regards,Bensum LoDirector of Rooms

6/10 – Okay

THANH, Placentia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice property but food and things to do are limited. Poor weather conditions in June
Aufenthalt von 3 Nächten im Juni 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,Thank you for staying with us and we are glad that you had enjoyed our property. Unfortunately, weather was not as good as other days as raining season. Your comments on food offerings had also been shared with our Food & Beverage team for further enhancement.We do look forward for your next stay.Regards,Bensum LoDirector of Rooms

8/10 – Gut

Isao

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,Thank you for your review. We hope you had enjoyed your stay here at Sheraton Phu Quoc Long Beach Resort and we are looking forward for your next stay.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Kim Phu

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I had a couple isues but I called the reception desk and they resolved right away. I am very please and happy. The staff are so nice and pleasant. Definitely be back in the future.
Aufenthalt von 3 Nächten im März 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,Thank you for your review and we are glad that problems were solved during your stay.Your kind words about our associate had also been shared with the team as encouragement.We look forward to your next stay.Regards,Bensum LoDirector of Rooms

6/10 – Okay

Jamie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Would not recommend.
Overall the resort was nice. The beach was very nice and not crowded. What makes this review a 2, maybe a 3 star is the food. The food was terrible unless you ordered room service or are at the garden restaurant. But it was very expensive in my opinion. Maybe that’s the price you pay for the quiet beach and quiet resort experience, who knows. But, I would think that if you’re going to pay premium prices then you should get premium options. Felt like a Cuban vacation if I’m being honest. Not what I was expecting from a Sheraton. The staff were very friendly and very helpful.
Aufenthalt von 7 Nächten im März 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,Thank you for staying with us and we are sorry that your stay was not as good as you had expected, in particular to our Food and Beverage offerings. We had taken your comments seriously and we would like to let you know we had a new menu deployed across our venues.We hope you will return to our resort in future and I am sure the experience would be a different one.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Dung Quoc

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great service, great food, beautiful property well kept. Excellent
Aufenthalt von 3 Nächten im Februar 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,We are happy to hear that you had an enjoyable stay here with us. Thank you for your kind words.We look forward creating another memorable moment for you in near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

JENNY

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,We are excited to hear that you had a wonderful stay at our resort.We hope you will choose to stay with us again in near future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Shahla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good rest
Everything was great just check out was disaster , hotel didn’t prepare invoice in advance and personal was confused
Aufenthalt von 4 Nächten im Februar 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,Thank you for your review. We are glad to hear that your stay was generally good till check out. We sincerely hope this does not affect your decision to stay with us again. Your comments have been shared with our team as case to learn.We do look forward to your next stay at our resort.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

happy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
직원 모두가 친절하고, 서비스의 품질도 훌륭했어요. 특히, 빌라에서 바라 본 바다 뷰는 정말 최고였어요
Aufenthalt von 1 Nacht im Februar 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,Thank you for your review. We are so happy to hear that you had an enjoyable stay at our resort.We do look forward for your next stay with us. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Dung

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bãi biển cực kỳ đẹp, tắm an toàn
Aufenthalt von 4 Nächten im Januar 2023
Antwort von B Lo am 14. Juni 2023
Dear guest,Thank you for staying with us and we are happy to hear that your stay was enjoyable and you did enjoyed our service and the best sunset view on the island!We look forward for your upcoming stay.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Miles

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
WONDERFUL STAY
BEAUTIFUL HOTEL, VERY WARM WELCOME. STAFF ARE OUTSTANDINGLY GOOD AND POLITE, FOOD AND DRINK EXCELLENT AND THE POOL AND BEACH ARE WONDERFUL. WOULD HIGHLY RECOMMEND THIS HOTEL
Aufenthalt von 6 Nächten im Januar 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for staying with us. We are delightful to know that you had an enjoyable stay here and happy to know you were satisfied with our staff.Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms

2/10 – Ungenügend

Marek

Aufenthalt von 1 Nacht im Januar 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for staying with us. We apologize for the services which have disappointed you during your recent stay.We value your opinions and customer service is a high priority for our business.Once again, thank you for staying with us. Trust we will provide better service during your next visit. Regards,Bensum LoDirector of Rooms

8/10 – Gut

Marek

Aufenthalt von 1 Nacht im Januar 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review.We are happy to know that you generally had a good experience here. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Narangerel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, friendly staffs. I will recommend this place to anyone.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review and feedback.We are glad to know you have enjoyed hotel facilities and part of services provided. Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms

8/10 – Gut

Marek

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel bardzo ładny , kuchnia smaczna to pierwszy dzien zobaczymy kolejne dni czy ok całość
Aufenthalt von 1 Nacht im Januar 2023
Antwort von B. Lo am 15. Nov. 2023
Dear guest,We are glad to know that you had an enjoyable stay with us.Your kind words about our associates and your great experience at Sheraton Phu Quoc Long Beach Resort will be shared with the team as as it will be a great encouragement to the team. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Cong

Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for staying with us. We are delighted that your stay sounds so perfect! Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Regards,Bensum LoDirector of Rooms

6/10 – Okay

DAHYUN

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
음식 관련
I ordered Banmi at the swimming pool, but it took a really long time and the pork smelled bad. The next day's breakfast meat menu smelled bad, and I couldn't order food after that. I only ordered French fries. Fortunately, the breakfast on the second day did not smell. I trusted it because it was Sheraton Hotel, but the food didn't seem to be maintained, so I was very disappointed.
Aufenthalt von 2 Nächten im Dezember 2022
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your feedback in connection with our services that did not meet your expectations, in particular to our associate’s attitude and manner when assisting you. Please accept our apology for any inconvenience this may have caused you.Once again, thank you for staying with us. Trust we will provide better service during your next visit. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

PETER

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful hotel, very clean, nice staffs, very good breakfast buffet, professional services, nice spa, steam room, sauna room very good.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von B. Lo am 15. Nov. 2023
Dear guest,We are glad to hear that you had an enjoyable stay.Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Viet

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We are very happy and enjoy to stay here, services were very good, If you want to explore the Grand World or Vinsafari or Vinwonder this is the place for you, it has electric cars to take you to those places.It’s more convenient to buy a package, hotel and entry tickets to the Safary and Vinwonder
Sea view room. Beautiful We love it
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your feedback.We are delighted that your stay sounds so perfect! Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Hoa Van

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2022
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your positive review. We are delighted to know that you have enjoyed the stay with us here.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Once again, thank you for staying with us. We look forward to welcoming you back in the future. Regards,Bensum LoDirector of Rooms

10/10 – Hervorragend

Robert, Federal Way

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 3 Nächten im Mai 2022
Antwort von B. Lo am 15. Nov. 2023
Dear guest,Thank you for your review.We are glad to know that you had an enjoyable stay with us.We strive to provide the best service every day to our guests to meet Sheraton standards, more important to meet guests’ expectations. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms

6/10 – Okay

Anhoa, San Jose

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
There is not kitchen supplies while we stayed in the village with kitchen. Very inconvenient
Aufenthalt von 4 Nächten im April 2022
Antwort von FRONT OFFICE MANAGER am 27. Apr. 2022
Dear Anhoa Dao, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tran Van Quy_Front Office Manage