Dear Joerg, Thank you for taking time to note our establishment online. Hoping to see you again at Monsoon Bassac Hotel, Best regards, Margaux BODIN Hotel Manager

Thank you for your feedback. We're sorry to hear that the area didn't meet your expectations. However, we're glad that our staff made a positive impression. We appreciate your honesty and will use your comments to improve. If you have any further suggestions, please let us know. Thank you for staying with us.

ありがとうございます、お客様の貴重なレビューをお寄せいただきまして誠にありがとうございます。私たちの周辺には交通量が多く、朝は6時過ぎから往来の音が聞こえるとのこと、お客様にはご不便をおかけしましたことをお詫び申し上げます。また、周辺には多くの屋台があり、食事には困らないとのお言葉、ありがとうございます。お客様の貴重なご意見を参考に、より快適な滞在を提供できるよう努めてまいります。今後ともどうぞよろしくお願い申し上げます。

Thank you for sharing your experience with us! We're delighted to hear that you found our hotel comfortable and conveniently located opposite the river, close to activity areas, restaurants, shopping, and nightlife. Providing good value and ensuring our guests have a memorable stay are our top priorities. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future!

Vi beklager dybt de problemer, du oplevede under dit ophold. Det er uacceptabelt, at vores personale ikke kunne kommunikere på engelsk, og vi vil straks tage skridt til at forbedre dette. Desuden beklager vi for sengens tilstand og den midlertidige løsning med mursten. Dette opfylder ikke vores sædvanlige standarder for gæstekomfort, og vi vil sørge for at rette op på det. Vi noterer os også din feedback om generel renlighed og støjniveauet. Dette er områder, vi vil stræbe efter at forbedre øjeblikkeligt. Vi værdsætter din ærlige feedback og håber, at du vil give os en anden chance for at levere den høje kvalitet og gæstfrihed, som vores gæster forventer og fortjener.

Thank for your sweet comment.

Thanks for your rating us.

Dear valued guest,Thank you for your review. We are very sorry to hear you had such a frustrating experience. We always aim to deliver a great experience for our customers. we are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.Kind regards!The Management Team

Dear valued guest,Thank you for your review. We are very sorry to hear you had such a frustrating experience. We always aim to deliver a great experience for our customers. we are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.Kind regards!The Management Team

Thank you for your kind words! We're glad to hear that you found our hotel nice and clean, and that you appreciated its location outside of the noisy areas while still being conveniently located in town. It's wonderful to hear that you enjoyed the abundance of great food options nearby. We strive to provide a comfortable and enjoyable stay for all our guests, and we hope to welcome you back again soon for another pleasant experience!

We're deeply sorry to hear about your experience with bed bugs during your stay. Ensuring the comfort and well-being of our guests is our top priority, and we take reports of pests extremely seriously. Rest assured, we have immediately initiated a thorough inspection and treatment process to address this issue effectively. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience this may have caused. Please know that we are committed to resolving this matter promptly and maintaining the highest standards of cleanliness and comfort for all our guests. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our team.

Dear Stuart, Thank you for taking time to give us a very good score ! Hoping to see you again during your next stay in Phnom Penh. Best regards, Margaux BODIN Hotel Manager

Dear Paul, Warmest greeting from Monsoon Bassac Hotel. Thank you again for choosing our hotel during your previous stay in Phnom Penh. We are glad that your stay was enjoyable. Our Deluxe Twin are without window, as you said, there is no light and more quiet than the other rooms. Hoping to see you during your next stay in Phnom Penh, Best regards, Margaux BODIN Hotel Manager