4/10 – Schlecht
Irina, Vienna
17. Aug. 2014
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Lousy standard rooms in beautiful setting
We were greeted by telling us that I had booked a double when we were actually three (1 adult and a10 year old and a 7 year old). I had to get on the internet to show that the hotel regulations say that one child stays free if in adouble room. Then we were taken (no help with the luggage) to a dark, damp, smelly, simply awful standard room. I said we'd pay the extra for a superior room, and after some negotiation about the price we got the nice room with the open-air bath. The hotel is et in lush, green gardens with a huge pool - truly beautiful. The room was good with weird kitsch decoration (like mona lisa on the wall and plastic flowers), no bed-side table or lamp. The bath is very nice, huge and beautiful. Breakfast was lousy ( soup, rice paper rolls, stale old bread, one kind of jam, one kind of jiuce, one kind of fruit, eggs, milk that was off and cold coffee. During our stay no one really took notice of us, like there was no staff. Green Hills is located across the main road, way from thebeach, which is not exactly a plus. The beach (which can only be accessed by walking through other hotels) is dirty and narrow. During high tide ther is no access as the water comes up to the walls of the hotels. It's too bad that such a beuatiful setting is not combined with any sort of service or hospitality. We were very happy to leave the following morning and to move to the nice part of the beach further south by the Bamboo Village (a wonderful resort well worth the price).