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Bewertungen von Mercure Perth On Hay

4 out of 5
Mercure Perth On Hay
417 Hay Street, Perth, WA

Bewertungen

8,2

Sehr gut

327 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
463 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
143 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
44 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
28 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

7,4/10

Ausstattung

7,8/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything good.......................................
Aufenthalt von 1 Nacht im Februar 2020
Antwort von THPE am 20. Feb. 2020
Thank you for taking the time to provide feedback. We are pleased to hear you enjoyed your stay. Kind Regards, Travelodge Perth Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von THPE am 11. Dez. 2019
Thank you! Regards, Duty Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Kein Luxus, aber preiswert
Unser Zimmer schien sauber, aber war nicht mehr in sehr schönem Zustand. Es wäre eine Renovation angebracht (eher altmodisch, Flecken auf Teppich und Sofa, Lavabo mit Sprüngen etc.). Dennoch fühlten wir uns nicht unwohl. Uns war bei der Buchung bewusst, dass es kein Luxuszimmer sein kann, da wir für zwei Personen pro Nacht ca 80 CHF zahlten. Die Lage des Hotels ist gut, man ist schnell im CBD und ca 15 min zu Fuss vom Bell Tower entfernt, wo sich auch die Ablegepiers der Fähre zum Zoo (empfehlenswert) und des Rottnest Express zu Rottenest Island (genial!) befinden. Wir konnten uns dadurch den Hotelshuttle für den Ausflug nach Rottnest Island sparen. In der Umgebung des Hotels befinden sich auch divers Restaurants.
Aufenthalt von 5 Nächten im November 2018
Antwort von Prashant Paudel- Duty Manager am 13. Dez. 2018
Dear Guest, Thank for sharing your feedback, all of which greatly appreciated. That re the sofa, sink and carpet; sometimes this can be age related and in this regard are part of discussions we are currently having with our owners in relation to various proposed hotel upgrades. Look forward to welcoming you again before too long. Regards, Prashant Paudel Duty Manager Travelodge Hotel Perth

6/10 – Okay

Stephan

Gut: Personal & Service
Zentral aber Renovierungsbedürftig
Ziemlich heruntergekommen, aber zentral gelegen
Aufenthalt von 3 Nächten im November 2018
Antwort von Prashant Paudel- Duty Manager am 22. Nov. 2018
Dear Stephan, Thank you for posting your review, albeit naturally disappointing to note we fell short of your expectations. I hope you will consider staying with us again. Regards, Prashant Paudel Duty Manager Travelodge Hotel Perth

8/10 – Gut

Cora

Gut: Personal & Service
Nettes Hotel Nähe Zentrum. Ruhig gelegen alles was man braucht in der 5 Minuten entfernten Fußgängerzone
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Prashant Paudel- Duty Manager am 30. Okt. 2018
Dear Cora, Thank you for your message. We really appreciate the time you’ve taken to post this. We are glad you enjoyed your stay and hope to see you again soon! Regards, Prashant Paudel Duty Manager Travelodge Hotel Perth

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Prashant Paudel am 24. Okt. 2018
Dear Guest, Thank you for your message. We really appreciate the time you’ve taken to post this. We are glad you enjoyed your stay and hope to see you again soon! Regards, Prashant Paudel Duty Manager Travelodge Hotel Perth

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Super Lage und sehr freundliches Personal. Das Zimmer für 3 Personen ist ausreichend gross.
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Prashant Paudel- Duty Manager am 4. Okt. 2018
Dear Guest, Thank you for your message. We really appreciate the time you’ve taken to post this, especially re staff. We are glad you enjoyed your stay and hope to see you again soon! Regards, Prashant Paudel Duty Manager Travelodge Hotel Perth

6/10 – Okay

Snaeker, Berlin

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
zentral gelegenes Economy Hotel
Personal und Service sehr gut, Zimmerausstattung gut und praktisch. Unangenehm hingegen der feucht-modrige Geruch im Bad, der sich ins Zimmer ausbreitete, insbesondere auch über die Klimaanlage, und von chemischem Raumduft überlagert wurde.
Aufenthalt von 1 Nacht im April 2018
Antwort von Vishal Dahiya - Duty Manager am 4. Mai 2018
Dear Snaeker, I am so glad to hear that you had an enjoyable stay with us. Thank you for taking the time to post a review about Travelodge Hotel Perth. Thank you for pointing out the location of the hotel and friendliness of the staff. As you mentioned, we are proud to give great service. I am sorry to hear that there was a damp smell in the room, which was not what you wanted to find. We look into the matter and make sure it wont happen in future. Nochmals vielen Dank für das Teilen der Erfahrung Ihres Aufenthaltes mit uns und wir hoffen, Sie beim nächsten Mal wiederzusehen.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gut gelegenes Hotel, ideally located hotel
Hotel is ideally located in a oneway street with a busstop of the red cat just in front. Using this Bus is free as all the other inner City buses. Next Bus stop is Townhall, where the walking bar Tour Starts. Booked it at Visitor Information and enjoyed it very much.
Aufenthalt von 2 Nächten im Februar 2018

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zentral
Wir wurden sehr freundlich empfangen und erhielten perfekte Beratung bei Stbesichtigung
Aufenthalt von 2 Nächten im Dezember 2017

8/10 – Gut

Jürgen 2017, Hamburg

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel in guter Lage im CBD
Grosses Zimmer mit Balkon. Restaurant für Frühstück und Dinner gut. Freundliches Personal. Gute Lage, Fussgängerzone mit vielen Geschäften und Bayfront schnell zu Fuss erreichbar. Für einen kurzen Aufenthalt empfehlenswert.
Aufenthalt von 4 Nächten im Oktober 2017

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
leider nicht sehr sauber

8/10 – Gut

Peter

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great location and super friendly staff. Property is showing signs of age and is in need of upgrade in some areas. Our room had only one lounge chair, and it was stained. Curtain also stained, and the bathroom needed some attention. Room size was very generous, and we enjoyed our breakfasts.
Aufenthalt von 7 Nächten im Mai 2024
Antwort von Mercure Perth on Hay am 26. Mai 2024
Thank you!

10/10 – Hervorragend

Kate

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are excellent and extremely helpful even going out of their way to bring things to my room instead of me having to go down to reception and checking with me if I wanted housekeeping or anything that I needed as they were aware that I had infants- Thank you very much for going the extra mile and making my stay much more comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Mercure Perth on Hay am 23. Mai 2024
Dear Kate, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 – Gut

Clayton

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Mercure Perth on Hay is conveniently located and reasonably price.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Mercure Perth on Hay am 12. Mai 2024
Dear Clayton, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

10/10 – Hervorragend

Toni

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Third time staying here a great place to stay for a night when have something on in perth to see. One of only few hotels that have a private balcony adjoin to room. Basic hotel but always clean and safe very friendly. Love the self check in check out it makes it so much quicker.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Mercure Perth on Hay am 11. Mai 2024
Dear Toni, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 – Gut

Teruhito

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
毎日、新しいコップを用意してもらえなかった。
Aufenthalt von 4 Nächten im April 2024
Antwort von Yogesh am 2. Mai 2024
Hi Teruhito, we are very sorry for the inconvenience caused, rest assured that we have passed your feedback to our team, and this will give us the motivation to serve you better next time.

10/10 – Hervorragend

Chandrika

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We are enjoying our time at Mercure On Hay Perth ..
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Mercure Perth on Hay am 28. Apr. 2024
Dear Chandrika, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

2/10 – Ungenügend

Matt, Irvine

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The hotel is extremely tired. For the price I paid for a superior room and the quality of the room I was given is actually unacceptable. I took many photos of the room. So many issues that are really not right. The staff were lovely and apologetic but there was nothing they could do to make my stay more comfortable. Do not recommend this hotel. I recommend the hotel invest in making the property habitable!
Aufenthalt von 1 Nacht im April 2024
Antwort von Mercure Perth on Hay am 24. Apr. 2024
Dear Di, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

6/10 – Okay

Janine

Mit dem Partner gereist
I guess it was value for money but it is very run down. And not in the best area in the city of Perth. Felt a little unsafe.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mercure Perth on Hay am 22. Apr. 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

10/10 – Hervorragend

Toni

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Second time staying here just for a night from home good budget hotel with balcony and street view staff friendly and hotel itself is well kept for its age can’t control room temperature in own room and time to time hear movements next door
Aufenthalt von 1 Nacht im April 2024
Antwort von Mercure Perth On Hay am 22. Apr. 2024
Dear Toni, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 – Gut

Janet

Aufenthalt von 3 Nächten im März 2024
Antwort von Mercure Perth on Hay am 1. Apr. 2024
thank you !

6/10 – Okay

Nam

Geschäftlich gereist
Gut: Sauberkeit
Property old and run down. Staff is not helpful
Aufenthalt von 2 Nächten im März 2024
Antwort von Mercure am 14. März 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

2/10 – Ungenügend

Elizabeth, Coburg

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Pretty old and run down
Aufenthalt von 1 Nacht im März 2024
Antwort von Mercure Perth on Hay am 8. März 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

6/10 – Okay

Tahnee

Mit einer Gruppe gereist
Great are but very outdated. The rooms need upgrading, old carpet, old fixtures. Considering the long weekend and pink being in Perth, more staff for check ins would have been appreciated by those that had to wait over 1/2 hour to check into their room
Aufenthalt von 2 Nächten im März 2024
Antwort von Mercure am 8. März 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 – Gut

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nil
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mercure Perth on Hay am 23. Feb. 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

10/10 – Hervorragend

Beau

Awesome
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Mercure Perth on Hay am 22. Feb. 2024
Dear Beau, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

4/10 – Schlecht

Lawrence

Geschäftlich gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
No parking available due to maintenance, no solutions were offered. Not a four star hotel in my opinion. Clean and tidy bathroom could do with a make over, piece of painted board over bathroom vanity cupboard, tile paint cracked and starting to flake off
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mercure Perth on Hay am 22. Feb. 2024
Dear Lawrence, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

6/10 – Okay

Bev

Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Everything about this place is screaming for a makeover. Old and tired. Basic and not much else. Limited dining options (burgers, burgers and more burgers). Staff are friendly and the place is clean and comfy beds were the only redeeming features. I wouldn’t stay here again if I can avoid it. Horrible piped music. No one wants to hear jazz rock- blech!
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Mercure Perth on Hay am 22. Feb. 2024
Dear Bev, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

10/10 – Hervorragend

Mark

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very affordable, great staff, comfy bed
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Mercure Perth on Hay am 1. Feb. 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

2/10 – Ungenügend

Susan, Belleville

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The bathroom was filthy. The floor looked like it hadn't been washed in months, if not years. The grout on the tiles was gray and black and chipping off. The electrical outlet and it's holder was cracked and put together with caulk. The laminate on the counter top was pulling away from the base. The the thermostat was directly under the air vent so the air conditioning did not work properly in the room. I was shocked that I had to pay $781.00 AUD for 2 nights.
Aufenthalt von 6 Nächten im November 2023
Antwort von Mercure Perth On Hay am 28. Jan. 2024
Dear Susan, We very much appreciate your comments regarding of your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the inconvenience during your stay. Thank you again for sharing your experience and we look forward to hopefully welcoming you back in the future. Please do not hesitate to contact us for any further discussion regarding of your stay.Kind Regards,Mercure Perth on Hay

10/10 – Hervorragend

Horacio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great staff
Aufenthalt von 12 Nächten im Januar 2024
Antwort von Mercure Perth on Hay am 1. Feb. 2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 – Gut

Maria-Lee

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good place to stay for daily cleaning of rooms and service, central location near the Mint and plenty of cafes. Downsides: weirdly stingy about TP and tissues, had to keep asking for them, no supply in room. Shower had no curtain, water ends up on the floor and the aircon kept reverting to 23 degrees no matter what temperature I put it on. Overall a good stay.
Aufenthalt von 7 Nächten im Januar 2024
Antwort von Mercure Perth On Hay am 19. Jan. 2024
Dear Maria,We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize that in some sorts, our department didn't fulfil your requirements. We will further investigate regarding that issues and assure you that it won't happen in the future. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards,Mercure Perth On Hay

6/10 – Okay

Chua Soon Keong

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Its location is good as it is in the city centre and so it's convenient. My room was facing Hay street and St Mary Cathedral and so it was good open view. Housekeeping should include automatic vacuum cleaning of the room. There was none and i had to instruct the housekeeper to do so during a cleaning or else it would not be done. The restaurant - same buffet dishes every day. Some dishes should be changed every 2 days. Also, the fruits (apples, oranges, pears) were often of poor quality and left there in the basket for many days and some were already rotting and still left there for the guests.
Aufenthalt von 17 Nächten im Dezember 2023
Antwort von Mercure Perth On Hay am 19. Jan. 2024
Dear Keong,We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate for your suggestion regarding restaurant ideas. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards,Mercure Perth On Hay

6/10 – Okay

Deb

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Comfy bed, great view, reception staff awesome
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Mercure Perth On Hay am 25. Dez. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 – Gut

MArk

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mercure Perth on Hay am 8. Jan. 2024
Thank you for sharing your feedback with us. I sincerely apologize that we didn't meet your expectations during your stay. Your feedback is much appreciated, this will assist us to continuously make improvements in our facilities and services. Regards, Mercure Perth on Hay

8/10 – Gut

Jeanette

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was a little upset that i had to pay an extra $100 when i arrived. This was because even though i booked for 3 people on the Wotif App the information did not flow through correctly to the hotel so they had only booked a room for two people for me. They said it was due to the Wotif App so i am reluctant to use it again
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Mercure Perth on Hay am 8. Jan. 2024
Thank you for sharing your feedback with us. I sincerely apologize that we didn't meet your expectations during your stay. Your feedback is much appreciated, this will assist us to continuously make improvements in our facilities and services. Regards, Mercure Perth on Hay

6/10 – Okay

Robert, Abbotsford

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Strong chemical smell in the room, Perhaps carpet cleaned and not aired out? Staff s very warm and friendly
Aufenthalt von 1 Nacht im November 2023
Antwort von Mercure Perth on Hay am 5. Dez. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 – Gut

Leonie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No thanks
Aufenthalt von 1 Nacht im November 2023
Antwort von Mercure Perth on Hay am 3. Dez. 2023
Thank you so much

10/10 – Hervorragend

Anthony, Albany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean hotel
Aufenthalt von 1 Nacht im November 2023
Antwort von Mercure Perth on Hay am 30. Nov. 2023
Thank you Anthony

2/10 – Ungenügend

Pramila Clifford

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had to ask the front desk to get my room cleaned, get fresh towels everyday, the staff were not filling up the tea, coffee, milk had to literally beg them every day, if I didn’t ask it wouldn’t be done . There was no microwave, water supplied. Today I had the buffet breakfast and the bread was full of mould which I showed to the bar staff . One of the front desk staff was very rude and hung the phone on me while I was still talking. The room phones were not working. After 11pm no one answers the phone at the reception. Front desk staff not competent in answering customers.
Aufenthalt von 7 Nächten im November 2023
Antwort von Mercure Perth on Hay am 23. Nov. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 – Ungenügend

Ted

Geschäftlich gereist, Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This has already been communicated in a previous response where a number of defects were listed. Hopefully, this is not simply incorporated into the multitude of responses received that are ultimately dismissed. Replies like this are simply one voice and usually disregarded by indolent and ignorant survey reviewers.
Aufenthalt von 7 Nächten im November 2023
Antwort von Mercure Perth on Hay am 23. Nov. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 – Ungenügend

Richard

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Was told after booking that they were renovating but the whole place is tired ! Shower leaking on the floor as well as water from the toilet ! Stayed 2 nights and had to ask them to service the room !! Still didn’t change the tea cups etc . A really poor choice
Aufenthalt von 2 Nächten im November 2023
Antwort von Mercure am 12. Nov. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

4/10 – Schlecht

Bobbi

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
the matresses were rock hard, facilities advertised on website were unavailable, no laundry facility, staff professional and polite but not friendly at all so our custom felt unwanted.
Aufenthalt von 7 Nächten im November 2023
Antwort von Mercure Perth on Hay am 12. Nov. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 – Okay

shu ling Thomas

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Mercure Perth on Hay am 29. Okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 – Ungenügend

Graeme

Aufenthalt von 6 Nächten im September 2023
Antwort von Mercure Perth on Hay am 13. Nov. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 – Gut

Richo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to stay. And can park here
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Mercure Perth on Hay am 20. Okt. 2023
Dear Richo, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.Sincerely, Mercure Perth on Hay

8/10 – Gut

Helen

Gut: Sauberkeit und Personal & Service
The staff were amazingly helpful and friendly. Room was large but in need of an update.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Mercure Perth on Hay am 19. Okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

4/10 – Schlecht

Jason

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
nothing will change
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Mercure Perth on Hay am 15. Okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 – Okay

Wambui

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
No complaints. We were prepared for the worst given the reviews, but we were pleasantly surprised. The room was clean, clean sheets and towels, though bathroom cleaning was rather superficial. We did not do any meals, a guest made a complaint as we checked in so decided to avoid the restaurant. All in all, would stay there again.
Aufenthalt von 5 Nächten im Oktober 2023
Antwort von Mercure Perth on Hay am 13. Okt. 2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay