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Bewertungen von The Ullswater Inn- The Inn Collection Group

4 out of 5
The Ullswater Inn- The Inn Collection Group
Glenridding, Penrith, England

Bewertungen

8,4

Sehr gut

55 von insgesamt 113 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
37 von insgesamt 113 Gästebewertungen haben eine Bewertung von 8 - Gut" "
12 von insgesamt 113 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 113 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 von insgesamt 113 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

7,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Rainer, Überlingen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was on the C2C and everything in the hotel was good.
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Experience am 7. Mai 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 – Gut

michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful area, good food, nice room. The room was a bit warm but a fan had been provided so that helped. We would definitely stay here again if in this area.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Guest Experience am 17. Mai 2024
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 – Gut

Colleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Newly refurbished, lovely large family room and bathroom, next to the lake, staff were lovely. Car park was full the first night so parked nearby and moved to the hotel car park in the morning when others left. My only complaint was that the dinner seemed over priced (£20 for fish and chips).
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Experience am 27. März 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 – Hervorragend

Lauren

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent value for the room and breakfast. We would not do we here for dinner as food didn’t look great for the price being asked. But the hotel staff and breakfast was lovely!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Experience am 27. März 2024
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Wonderful stay. Fab food, lovely staff Great location. Car park attached to the hotel very convenient Loved our room
Aufenthalt von 2 Nächten im November 2022

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovly hotel
Everything was very clean Staff were lovely. Breakfast was very good but not very hot. Room was big and comfortable but a bit dated.
Aufenthalt von 2 Nächten im November 2022
Antwort von Guest Experience am 17. Nov. 2022
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Two night break.
Had a lovely relaxing stay, staff couldn’t have made us more welcome.Breakfast was everything you could ask for I Would highly recommend this hotel.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von Guest Experience am 17. Nov. 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 – Gut

Julie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Oktober 2022
Antwort von Guest Experience am 17. Okt. 2022
Thank you for your rating. We hope to see you again soon.

8/10 – Gut

Sarah

Aufenthalt von 3 Nächten im September 2022
Antwort von Guest Experience am 3. Okt. 2022
Thank you for your rating. We hope to see you again soon.

8/10 – Gut

Tracy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022
Antwort von Guest Experience am 20. Sept. 2022
Thank you for your rating. We hope to see you again soon.

10/10 – Hervorragend

Ann

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im September 2022
Antwort von Guest Experience am 14. Sept. 2022
Thank you for your rating. We hope to see you again soon.

6/10 – Okay

Douglas

Aufenthalt von 2 Nächten im September 2022
Antwort von Guest Experience am 12. Sept. 2022
Thank you for your rating. We hope to see you again soon.

8/10 – Gut

Tony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely Hotel
The room was lovely, we had a mountain view from one window and a lake view from the other window. The bed was to soft for us, personal opinion. The staff were polite and attentive. The only downside was the food. My wife had the seafood pizza. It had a slimey texture and a taste not to be desired. I had the burger which was very nice.
Aufenthalt von 1 Nacht im August 2022
Antwort von Guest Experience am 12. Sept. 2022
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

6/10 – Okay

Joanne

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
Expensive for what you get
Unfortunately we were left in a crowded bar Area for 25 mins trying to check in - no apology. Then when asked if could check out half an hour later in the morning the rudeness was to much, the answer was a laugh In the face and a “no chance”.
Aufenthalt von 1 Nacht im August 2022
Antwort von Guest Experience am 12. Sept. 2022
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Hervorragend

Thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay!
Great hotel - perfect location for the scenery. Staff were polite and helpful, but clearly a little bit short staffed. Slightly eccentric layout - the only indoor route to the bar is via the lift. We really enjoyed using the swimming pool every day and the chips in the bar are the best I have ever tasted! We would happily stay there again next time we visit the Lakes.
Aufenthalt von 4 Nächten im August 2022
Antwort von Guest Experience am 12. Sept. 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

8/10 – Gut

Mr Paul

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lakeland stay.
My wife and I had a lovely stay here at the Glenriddings hotel. The main hotel is very tidy and comfortable. We had a great view of both the lake & mountains from our very large room, although there were a few things that need changing. On arrival we headed to the main reception where a gentleman, not doing a lot, directed us to the main bar area to check in. There had just been an extremely heavy storm and the bar area was extremely busy & loud ( to the point we couldn't hear ourselves speak). We checked in and at the same time made dinner reservations. We went for a swim in the hotel pool which was a great addition with the extreme weather outside. Dinner was also served in the main bar area, no separate dining room (not even a quieter residents only bar area is available). The food and service was excellent, but because of the extreme noise , dinner was a far from relaxing affair. We were told there was a large wedding party arriving for the following days nuptials, they got louder & louder & louder! My wife and I decided to escape with a couple of glasses of wine to the hotels games room, where we had peace and quite for the first time all night! Breakfast next morning was served in the coffee bar area downstairs. The food again was delicious but it did feel like we were sat in a shop and not a pleasant hotel. The staff are all extremely pleasant and can not be faulted, but why the man on the main reception could not have checked us in is still a mystery!
Aufenthalt von 1 Nacht im August 2022
Antwort von Guest Experience am 23. Aug. 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

2/10 – Ungenügend

Peter

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I have booked this hotel to have a quiet peaceful night after a week of traveling. Unfortunately the garden of the hotel was full of drunk and loud people until 11 PM making it impossible to sleep. When I asked the front desk for help they just shrugged their shoulders. As for food, people raved how good the pizza is so I ordered one. This was probably one of the worst pizzas I’ve had in a long time. The dough was mushy and tasted so average that I had to cover it would catchup to make it bearable.
Aufenthalt von 1 Nacht im August 2022
Antwort von Guest Experience am 20. Aug. 2022
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

10/10 – Hervorragend

Emma

Aufenthalt von 1 Nacht im August 2022
Antwort von Guest Experience am 20. Aug. 2022
Thank you for your rating. We hope to see you again soon.

4/10 – Schlecht

Alan

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The staff were very nice & efficient. The meals were very good. Family room poor for 3 adults. Decor dated. Multi level facilities on ground floor. We were led to believe there was a restaurant; this was not the case, it was bar meals in a noisy environment with people playing pool and loud music playing. The location is somewhat desolate for non-hikers.
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Guest Experience am 20. Aug. 2022
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

8/10 – Gut

Justin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice Hotel
Nice hotel in the centre of Glenridding. Pool and sauna good after a day walking
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Carly am 29. Juli 2022
Thank you very much for your kind review.

2/10 – Ungenügend

craig

Aufenthalt von 1 Nacht im Juli 2022
Antwort von Guest Experience am 20. Aug. 2022
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.

10/10 – Hervorragend

Jeremy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very polite and Helpful service etc,no problems.
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Guest Experience am 6. Juli 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 – Hervorragend

Colin

Aufenthalt von 2 Nächten im Juli 2022
Antwort von Guest Experience am 8. Juli 2022
Thank you for your rating. See you again soon.

10/10 – Hervorragend

Antje

Aufenthalt von 1 Nacht im Juni 2022
Antwort von Guest Experience am 22. Juni 2022
Thank you for your rating. We hope to see you again soon.

8/10 – Gut

Shirley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is in a beautiful location.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Guest Experience am 20. Juni 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 – Okay

Paul

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Guest Experience am 20. Juni 2022
Thank you for your rating. We hope to welcome you back and provide you with the experience we are known for.

10/10 – Hervorragend

JOHANNE

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Guest Experience am 16. Juni 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

10/10 – Hervorragend

Karen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
This hotel is really good. The receptionist Carly was so friendly and helpful that right from when we arrived we loved our time here.
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Guest Experience am 13. Juni 2022
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

8/10 – Gut

Shannon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2022
Antwort von Guest Experience am 13. Juni 2022
Thank you for your rating. We hope to see you again soon. :)

8/10 – Gut

chris

Aufenthalt von 2 Nächten im Mai 2022
Antwort von Guest Experience am 2. Juni 2022
Thank you for your rating. We hope to see you again soon. :)

8/10 – Gut

colin

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
To much loud music coming from the bar into the bedroom
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Guest Experience am 13. Juni 2022
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Hervorragend

Kieran

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great
Clean, well presented, lovely food
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Guest Experience am 13. Juni 2022
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

8/10 – Gut

Ben

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff were generally friendly and attentive throughout. We had a great lake and mountain view also of the stream that runs past the hotel. Some of the decor in our room was a little dated although this didn't detract from our stay. One of the table lamps in the room was tempremental and one tap in the bathroom would not fully turn off although this seemed to resolve itself on our second day. Great location for visiting Glenridding, Ullswater, Helvellyn etc.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Guest Experience am 13. Juni 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 – Hervorragend

Thomas

Aufenthalt von 1 Nacht im Mai 2022
Antwort von Guest Experience am 20. Mai 2022
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 – Okay

Tiffany

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Great location and reasonable pricing.
Aufenthalt von 1 Nacht im Mai 2022
Antwort von Guest Experience am 10. Mai 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 – Hervorragend

Darren

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2022
Antwort von Guest Experience am 9. Mai 2022
Thank you for your rating. We hope to see you again soon. :)

10/10 – Hervorragend

Deborah

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful view
Nice room with a beautiful view over the lake. The room was clean. The staff were friendly and helpful. The lift wasn't working at the lower ground level, which ment we had to go out on to the street and back in another door which was a little annoying. There was a coffee shop in the hotel which was closed down. We enjoyed the little swimming pool and sauna, which we got to ourselves. We used the ping-pong table and the little snooker table. We stayed two nights and enjoyed a beautiful walk in the area. The breakfast was good with lovely big croissants. Free car park but some spaces were tight to get into.
Aufenthalt von 2 Nächten im Mai 2022
Antwort von Guest Experience am 9. Mai 2022
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

8/10 – Gut

Chloe

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2022
Antwort von Glen Ridding team am 26. Apr. 2022
Thank you for staying with us. We are so glad you enjoyed your stay and look forward to welcoming you back to Glenridding.

10/10 – Hervorragend

Richard

Aufenthalt von 2 Nächten im April 2022
Antwort von Guest Experience am 9. Mai 2022
Thank you for your rating. We hope to see you again soon. :)

2/10 – Ungenügend

Derek

Aufenthalt von 3 Nächten im April 2022
Antwort von Guest Experience am 9. Mai 2022
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.

8/10 – Gut

Peter

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
We received a warm welcome. Our room was superb and clean. However there were staffing issues. We were disappointed that the restaurant was closed. Staff at breakfast we’re sparse. We cannot fault the lovely room but the hotel needs to recruit staff ASAP
Aufenthalt von 1 Nacht im April 2022
Antwort von Guest Experience am 15. Apr. 2022
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant however, we are doing every thing within our power to address any shortages. We hope to see you again soon.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Glenridding hotel
Very nice well located hotel. Good food and accommodation.
Aufenthalt von 2 Nächten im April 2022
Antwort von Guest Experience am 13. Apr. 2022
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 – Hervorragend

Jac

Aufenthalt von 1 Nacht im April 2022
Antwort von Guest Experience am 13. Apr. 2022
Thank you your rating. See you again soon.

10/10 – Hervorragend

susan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful location
Great hotel, beautiful location, friendly staff and locals, definitely recommend the Glenridding hotel
Aufenthalt von 3 Nächten im März 2022
Antwort von Guest Experience am 5. Apr. 2022
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 – Hervorragend

P

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Golden Wedding Anniversary
We booked a stay at the Glenridding Hotel to celebrate our Golden Wedding Anniversary, the reason was the view from our room was amazing, the staff were very friendly and a special thank you to James who couldn't have been more helpful. A beautiful area and village.
Aufenthalt von 2 Nächten im März 2022
Antwort von Guest Experience am 30. März 2022
Thank you for taking the time to send us your feedback, it’s a pleasure to read such a lovely review. I will ensure the team are in receipt of your kind words and we hope to see you again very soon.

10/10 – Hervorragend

jonathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2022
Antwort von Guest Experience am 29. März 2022
Thank you for your rating. See you again soon.

8/10 – Gut

jason

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im März 2022
Antwort von Guest Experience am 29. März 2022
Thank you for your rating. :)

10/10 – Hervorragend

Steven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von Eddy am 24. März 2022
Thank you for the great score. Glad you enjoyed your stay with us.

8/10 – Gut

Nicola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely stay in a nice hotel and stunning area. Only complaint is the loud noise made by the manager sorting and polishing cutlery in the dining room during breakfast. Otherwise great!
Aufenthalt von 1 Nacht im März 2022
Antwort von Guest Experience am 21. März 2022
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

6/10 – Okay

Nicola

Mit dem Partner gereist
Gut: Personal & Service
Room and bathroom was very dated and could do with being modernised. We could not fault breakfast it is was lovely. Overall our stay was ok, however in my opinion the prices need to be reduced as it not worth the cost.
Aufenthalt von 1 Nacht im März 2022
Antwort von Guest Experience am 24. März 2022
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.