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Bewertungen von Crown Inn at Pooley Bridge

3.5 out of 5
Crown Inn at Pooley Bridge
Pooley Bridge, Penrith, England

Bewertungen

9,2

Wunderbar

279 von insgesamt 414 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
107 von insgesamt 414 Gästebewertungen haben eine Bewertung von 8 - Gut" "
18 von insgesamt 414 Gästebewertungen haben eine Bewertung von 6 - Okay" "
7 von insgesamt 414 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
3 von insgesamt 414 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,6/10

Sauberkeit

9,2/10

Personal & Service

9,0/10

Ausstattung

9,4/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Karin

Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Ian

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice experience
Friendly and polite stay, nice food and comfy room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von claire am 15. Apr. 2024
Dear IanThank you for the five stars

10/10 – Hervorragend

Dean

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Aimee am 11. Feb. 2024
Thankyou so much!

10/10 – Hervorragend

Damian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel!
Absolutely loved this hotel. The rooms are really nice and the bar and restaurant area are lovely too. Toiletries were the White Company and in bigger bottles so much more eco friendly as it wasn’t the small single use ones that most other hotels insist on using. We had our dog with us and it’s probably the most dog friendly hotel we’ve stayed in. And the location means there’s a lovely walk along the lake in the woods on the doorstep. Our only criticism was the bedroom was absolutely roasting and we couldn’t figure out why as we turned all the radiators off and even had the window open all night (in January!). Would love to go back in the summer and make the most of the outdoor terrace.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Aimee am 11. Feb. 2024
Thankyou so much for this lovely review! Apologies for the heating! we have since changed the thermostat!

10/10 – Hervorragend

Graham

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
This hotel is blessed with amazing staff . I got a call asking if I needed dinner the first night as I had put that I would arrive late. Great clean hotel. Would recommend very highly. I am not a person who often leaves reviews but feel these guys more than deserve it.
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Angela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
New year stay
Fantastic stay, welcoming very professional hotel rooms immaculate, the girls who serviced the room were amazing. The food was fantastic and the manager Aimee couldn’t have been more attentive. Superb stay. Happy New Year !
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Alexandrina

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great place, really enjoyed the stay
Lovely hotel/inn right by the river in Pooley Bridge - they really looked after the enormous number of dogs staying there! Great service and food especially on Christmas Day where the staff were fantastic. Shame they don’t recycle as company policy though - this seems inconceivably backwards in the 21st century.
Aufenthalt von 3 Nächten im Dezember 2023

10/10 – Hervorragend

J m

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice and cosy atmosphere
An amazing stay in a lovely area. Nice pub with friendly, welcoming staff. Warm & cosy with log burning fire and games. The guests lounge was a fab touch for guests. Our room was well equipped and comfortable, however, our TV remote didn’t work which meant we were unable to change the channel for the duration of our stay even after changing batteries which was a little disappointing.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Crown Inn Team am 17. Dez. 2023
Dear JmGreat to hear you enjoyed your stay with us and was able to enjoy our hospitality. Sorry about the remote control all the batteries have now been tested and changed. Hope to welcome you again in the future.Thanks Claire

10/10 – Hervorragend

Richard

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lovely welcome on our arrival. Our room was verynice with good quality bedding, towels toiletries and tea/coffee/ biscuits provided ( cold milk for drinks). Evening meal was very good and more than enough for our appetites. Breakfast too offered range of choices - smoked salmon and scrambled eggs was very generous!! Service efficient and friendly. Excellent all round.
Aufenthalt von 1 Nacht im November 2023
Antwort von claire am 26. Nov. 2023
Dear RichardGreat to hear you enjoyed our food and great rooms. Thank you for your lovely comments regarding our staff and service. Hope to see you again soon.Thanks Claire

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good stay, food wasnt great
Room was lovely, service was very good also.very homely and pretty location. Food in the restaurant wasnt great, i ordered a 'handstretched' pizza and it was basically an oven pizza and charged £16 for it, nachos with cheese and bacon was as basic as it sounds for £8. Maybe i chose the wrong items Staff were very polite.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Crown am 17. Dez. 2023
Hi Thank you for your positive comments regarding your room and our service. So sorry that you was unhappy with your food choices we are in the process of changing our menus and addressing any problems with our food. We hope to welcome you again in the future to try something different.Thanks Claire

6/10 – Okay

Christine

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Privacy
We were given a ground-floor twin-room (Room1). I had requested a twin-room. Prior to booking, I received a call from the hotel, to confirm that I had requested a twin-room, and it was also mentioned that the room was accessible (I did not need an accessible room). The room has a large window (covered by a curtain) facing the busy local store and tourist information office. When we were in the room during the day, there was no privacy; it felt as if were were sitting in a shop window on view to the shoppers and tourists! If the location of the room had been explained to me during the confirmation phone-call, I would have cancelled the reservation. I conveyed my views when I checked out of the hotel, and was informed that there is only one twin-room in the hotel. On a positive note, if you need an accessible room, this room would great (except for lack of privacy!). The staff were very friendly and helpful. The room was very clean.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Crown am 17. Dez. 2023
Dear ChristineSo sorry to hear that your room was not what you was hoping for. Unfortunately we only have one twin room at the inn. We would like to welcome you back to stay in another one of our rooms in the hotel. We have family rooms which have a double bed and a sofa bed that may suit your requirements better. In future we have spoken to the team and they specify that room 1 is an accessible room.Thank you for your comments Claire

10/10 – Hervorragend

Anthony

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pet Friendly Hotel
Lovely hotel, fantastic friendly staff who were excellent with our pet dog
Aufenthalt von 1 Nacht im September 2023

8/10 – Gut

Robert

Aufenthalt von 1 Nacht im Oktober 2023

10/10 – Hervorragend

Ian

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Anthea

Aufenthalt von 1 Nacht im September 2023

10/10 – Hervorragend

Jo Anne

Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Nigel

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im August 2023

10/10 – Hervorragend

Steven

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Liked everything about my stay at the crown inn, friendly staff , especially taryn who worked behind the bar, lovely girl who is a great asset to the crown inn.
Aufenthalt von 3 Nächten im August 2023

10/10 – Hervorragend

Natasha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023

10/10 – Hervorragend

joseph

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel
First class service.all staff were very friendly and helpful.
Aufenthalt von 1 Nacht im Juli 2023

10/10 – Hervorragend

Pauline

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I couldnt fault my stay at the crown inn we had great service and friendly staff that were more than helpful it was very clean our room very pleasant with great views the food was lovely, irene and all the staff were very efficient. I had my honeymoon at Pooley Bridge 1976 and often been back but my first time staying at The crown inn and cant wait to return 🙂
Aufenthalt von 2 Nächten im Juli 2023

6/10 – Okay

Coral

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
The room we were given in the annex was very small and not what the write up and previous reviews had stated. It was a lot of small things that made our stay ðifficult. There was no shelf in the bathroom for toilets, milk for tea and coffee had to be collected from the main hotal because there was no phone in the room. The parking was ok but again if we were not able to park in the shopping spaces then we would have to pay to park. We were informed the resturant may close early due to the lack of staff. There are a few small changes that could have made all the difference to our experience. The room we were in, i got the impression from the other guests that their rooms were much bigger, ours could not even fit in chair. When you have been walking all day we really wanted to sit in a chair rather than just having a bed. Over all we were very disappointed, and were told when we arrived that the last room had just gone to a couple who had just turned up and not booked. The staff were lovely, but the price for the room which was not the standard room was not worth the money we paid.
Aufenthalt von 3 Nächten im Juli 2023

10/10 – Hervorragend

Angela

Aufenthalt von 2 Nächten im Juni 2023

10/10 – Hervorragend

Emma

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Affi

Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Keith

Aufenthalt von 1 Nacht im Juni 2023

10/10 – Hervorragend

Sheila

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Crown Inn Team am 15. Juni 2023
Thank you for the 5 Star review, it genuinely means a lot to us.Crown Inn Team

10/10 – Hervorragend

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Parked for free right in front of the Crown. Small but nice room with views. Excellent freshly cooked breakfast.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Crown am 8. Juni 2023
Thank you for your kind review, we're delighted to hear it and would love to have you back again soon.Crown Inn Team

10/10 – Hervorragend

Rachael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Loved it
Great place, food could have been better
Aufenthalt von 1 Nacht im April 2023
Antwort von Crown am 29. Apr. 2023
Cheers for the review, we're glad to see you gave us a perfect score.We're slightly disheartened to see you weren't completely satisfied with the food, and we'll pass on what you said to the chefs.

6/10 – Okay

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
No Privacy and drafty
We were given Room1 The Barn.The room was of ample size with a pleasant decor ,the problem was that the front of the room was a full window facing onto the road /pavement so if you didnt have the curtains closed you had no privacy whatsoever. Also there was a gap underneath the front door of at least 1-1.5 inches that caused a major draft not to mention the noise .It was a very busy location across from a very busy shop with lots of deliveries early morning .I personally would recommend a voil type curtain for privacy to the room allowing guests a little natural light and prehaps a better fitting door the noise and draught spoilt our stay if im honest .The breakfast was fabulous and service was great but the privacy and noise outweighed this.
Aufenthalt von 2 Nächten im April 2023
Antwort von Daniella am 19. Apr. 2023
Dear MarkThank you for taking the time to let us know about your recent stay; we are sorry to read that it wasn’t the most positive one.Whilst we wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We are glad you enjoyed the breakfast and the service, hopefully your next stay is good all round.Kind regardsThe Crown Inn

10/10 – Hervorragend

Ivan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great experience
The staff was accommodating and friendly. They even came knocking on our door to go down for breakfast. The room was spacious, and clean, and had all amenities. Parking is no problem. Ground floor pub with outside seating. Delicious food. We Wwll definitely go again.
Aufenthalt von 3 Nächten im April 2023
Antwort von Crown Inn Team am 15. Apr. 2023
Dear Ivan,Thank you for taking the time to let us have your feedback about your stay. I will share your comments with the team and we will use them to keep working hard on delivering consistently good experiences for all our guests. I hope we will have the opportunity to welcome you back in the not too distant future.Kind regards, Crown Inn Team

10/10 – Hervorragend

Ellen

Aufenthalt von 1 Nacht im April 2023
Antwort von Crown am 29. Apr. 2023
Cheers for the 5 star review, genuinely means alot to us.

10/10 – Hervorragend

Miss

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Warm and friendly
Loved the hotel and Pooley bridge. Beautiful room and really friendly staff. I highly recommend and hope to visit again.
Aufenthalt von 2 Nächten im März 2023
Antwort von Crown am 5. Apr. 2023
Dear Miss,Thank you for your kind words. We'll make sure to tell the team you enjoyed them, and we look forward to seeing you again soon.Crown Inn Team

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Just another review saying how wonderful all the staff were. Even took us up to our room as it was late to ensure other guests were not disturbed. It's the little things that make a stay amazing and this place delivered. The walks around the area are amazing and we had a great nights sleep before starting our walk around Ullswater.
Aufenthalt von 1 Nacht im März 2023
Antwort von Crown am 27. März 2023
Dear David,Thank you very for your review, we're delighted the staff were wonderful, and the walks truly are breathtaking.We look forward to seeing you again soon.Crown Inn Team

10/10 – Hervorragend

Ian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2023
Antwort von Crown am 22. März 2023
Dear Ian,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsCrown Inn Team

10/10 – Hervorragend

Peter

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Crown am 23. Feb. 2023
Thank you very much for your 5 Star Review, it genuinely means a lot to us.We'd love to see you again soon.Crown Inn Team

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Staff make this hotel
Fantastic one night stay, the hotel was very clean and the staff were brilliant from arriving to leaving, we were with our dog and all the staff made us feel very welcome, looking forward to our next stay
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Crown am 16. Feb. 2023
Dear Michael,It was lovely to read your comments about your visit to our inn. Thank you so much for letting us know about your stay. All guest feedback is really important to us, and we do share it with our team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again or perhaps even tempt you to explore one of our sister properties.Crown Inn Team

10/10 – Hervorragend

Philip

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Outstanding
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von The Crown Inn am 6. Jan. 2023
Thank you for your 5 Star Review, it genuinely means a lot to us.Crown Inn Team

8/10 – Gut

George

Gut: Sauberkeit und Ausstattung
Nice room , very clean , good service
Antwort von Crown am 7. Dez. 2022
Dear Janet,It was lovely to read your comments about your visit to our inn. Thank you so much for letting us know about your stay. All guest feedback is really important to us, and we do share it with our team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again or perhaps even tempt you to explore one of our sister properties.Crown Inn Team

10/10 – Hervorragend

Janet

Aufenthalt von 3 Nächten im November 2022

10/10 – Hervorragend

Peter

Aufenthalt von 1 Nacht im November 2022
Antwort von The Crown Inn am 6. Jan. 2023
Dear Peter,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsCrown Inn Team

10/10 – Hervorragend

Julie

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the hotel and the room we had was in the stable. We had 2 dogs so it was perfect for us. Very dog friendly. A couple of things would make it even better. A door mat and a broom would help keep the floor cleaner and a small fridge for milk as we kept forgetting to get the small flask from the bar.
Aufenthalt von 4 Nächten im November 2022

4/10 – Schlecht

Gail

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
Too dog friendly!
Too many dogs barking / jumping on furniture / one peed in the restaurant one night was put off dog smell and at breakfast the same not for us should decide if all dogs then we know if you don’t have any. I don’t want to eat my breakfast or dinner with a dog barking or next to me
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Crown am 15. Nov. 2022
We understand your frustration.However, we are a dog friendly hotel, and we very rarely do not have dogs in. So going forward I'd assume that we do have some. If this affects your choices going forward we completely understand.Crown Inn Team

10/10 – Hervorragend

Katy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a wonderful trip. Great room, great staff and lovely food. Always a pleasure to visit. Will be back soon.
Aufenthalt von 2 Nächten im Oktober 2022
Antwort von The Crown Inn am 4. Nov. 2022
Hi Katy.We are so glad to hear you enjoyed your trip! Thank you for taking the time out to send us a review.We look forward to your next visit.Kind RegardsThe Crown Inn Team

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We had a great time at the crown, we would love to go back again
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von The Crown Inn am 4. Nov. 2022
Thank you, Richard, for your review! Very happy you enjoyed your time ate The Crown Inn, we look forward to your next visit.King Regards The Crown Inn Team

10/10 – Hervorragend

Tom

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2022

10/10 – Hervorragend

Pamela

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2022

10/10 – Hervorragend

Derrick

Aufenthalt von 1 Nacht im September 2022