Pays Rochois-Urlaub buchen

pas de climatisation, trop chaud, la chambre propre

Alles war zu unserer vollen Zufriedenheit! Sauberkeit, Freundlichkeit der Mitarbeiter, Einrichtung der Wohnung komplett und Neuwertig! Tolle Betten! Wir haben nichts zu beanstanden! Wir kommen so bald wie möglich wieder!

Wunderschönes Grandhotel.

All in all a good experience. Sometimes it's the small issues that give a hotel a chance to make or break their reputation. Upon arrival the first thing said by the valet was: "you can't park here" (while an old French VW Golf was standing for hours in front of the hotel), so the issue couldn't have been my new car. I asked if I could quickly unload my luggage and dog and he said: "5 minutes only" - which was rather unusual. Afterwards the receptionist luckily told me not to stress, and generally the employees were very friendly. The breakfast was "ok" - not too special, but the basics are there - no coffee service though; I had to wait in line at the only coffee machine - a new experience for me. At the end of my stay I forgot some small fresh dog treats. Sending per post within the country would cost max. 5 CHF. After my address was requested by phone (spelling it per letter), I received an email from the concierge asking my address again, and telling me they would have to charge a 20 CHF service fee on top for this "service". I politely had to decline, since a hotel of this caliber and high margins, could have just taken this as an opportunity to be kind in return, after staying and eating there incl. giving tips. If I'm honest, that feels a bit cheap to me.

The Capra Saas-Fee is a beautiful 5-star hotel, but for us it simply didn’t live up to the hype, especially considering the price. The hotel itself is lovely, but the service didn’t feel particularly personalised or attentive. We even had to ask three times for our cable car passes. First, they had the wrong email address despite us providing it at check-in; then, even after correcting it, nothing came through. We ultimately had to insist on having the passes printed so we could actually use them. If you’re coming mainly for the spa, I’d think twice: with only 24 rooms and just 8 loungers around the pool, the spa area felt crowded and the loungers were constantly occupied. Even basic amenities, such as warm tea, weren’t replenished regularly. Breakfast is fully à la carte, which is a nice concept, and we loved the little cake left in our room on arrival. However, the pastries at breakfast felt pre-made, and there was very little in terms of cakes or biscuits. The restaurant is good, but definitely book in advance. Our room was also disappointing in terms of the view, we mainly looked directly onto the building in front of us. Overall, it’s a nice hotel and certainly deserves its 5-star status, but for the price, we expected a much more refined and personalised experience. In short: overpriced for what you get and, in our opinion, not worth the hype.