Ausblick vom Zimmer

Bewertungen von Cross Pattaya Oceanphere

5 out of 5
Cross Pattaya Oceanphere
95 Moo 2, Bang Sare, Sattahip, Chonburi

Bewertungen

8,8

Hervorragend

29 von insgesamt 59 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
24 von insgesamt 59 Gästebewertungen haben eine Bewertung von 8 - Gut" "
4 von insgesamt 59 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 59 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 59 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Tobias

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Second HOME in Thailand <3
I came here many times and feels like its my second home away from home already. Not everything is perfect, but what in the world is. And we are in Thailand! :) But for me a hotel/resort come and goes with the staff and at X2 high qualified ppl are working and making everything possible so you get best time ever. Special thanks to khun ARM who works at the Restaurant. You can be happy if he is working when u are there, he just reading every wish from your lips. Thank you so much! And see you soon :)
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Hotel Manager & Management Team am 20. Feb. 2024
Dear Valued Guest,We would like to personally thank you for sharing your experience feedback with us, we do appreciate your time and the constructive information have shared, Since we strive to provide the best available service to our valued guests that not only meets but to exceeds our guests' expectations.We hope to have a chance to welcome you again next time.Best Regards,Mark M.Hotel Manager & Management Team

10/10 – Hervorragend

Ho Yin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stay 4 nights with my family. Everything was good and our kids enjoyed staying in this lovely villa. The hotel is not close the city centre of Pattaya but you will get a quiet and peaceful surrounding in exchange. Staff were all very nice and professional, easy to communicate in English. Special thanks to Arm and Rainbow from the front desk. They made my stay a truly unforgettable one.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Manager & Management Team am 20. Feb. 2024
Dear Valued Guest,We would like to personally thank you for sharing your experience feedback with us, we do appreciate your time and the constructive information have shared, Since we strive to provide the best available service to our valued guests that not only meets but to exceeds our guests' expectations.We hope to have a chance to welcome you again next time.Best Regards,Mark M.Hotel Manager & Management Team

8/10 – Gut

SHUK YIN

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
服務員很有禮貌
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Manager & Management Team am 20. Feb. 2024
Dear Valued Guest,We would like to personally thank you for sharing your experience feedback with us, we do appreciate your time and the constructive information have shared, Since we strive to provide the best available service to our valued guests that not only meets but to exceeds our guests' expectations.We hope to have a chance to welcome you again next time.Best Regards,Mark M.Hotel Manager & Management Team

4/10 – Schlecht

Yik shu

Aufenthalt von 4 Nächten im August 2023
Antwort von Mark M. Oceanphere Hotel Manager am 2. Sept. 2023
Dear Our valued guest, Thank you for your time rating us thru the platform based on your recent stay experience with us. We wish to see you in the nearest distant if any trip brings you to Pattaya again. Best Regards, Mark M. Oceanphere Hotel Manager & Management Team

10/10 – Hervorragend

Navroop

Mit der Familie gereist
Gut: Ausstattung
Really friendly attentive staff Pool pump not working but they fixed it straight away
Aufenthalt von 4 Nächten im August 2023
Antwort von Mark M. Oceanphere Hotel Manager & Management am 2. Sept. 2023
Dear Our valued guest, Thank you for your time sharing us your input feedback on your recent stay experience with us. We wish to see you in the nearest distant if any trip brings you to Pattaya again. Best Regards, Mark M. Oceanphere Hotel Manager & Management Team

8/10 – Gut

Mei Ki

Aufenthalt von 4 Nächten im Juli 2023
Antwort von Oceanphere Management Team am 12. Aug. 2023
Dear Mei Ki,Thank you for your valuable time rating us thru the platform based on your stay experience recently.We wish to see you in the nearest distant if any trip bring you to Pattaya again.Best Regards,Mark M.Oceanphere Hotel Manager & Management Team

10/10 – Hervorragend

ka ming yami

Aufenthalt von 4 Nächten im Juli 2023
Antwort von Oceanphere Management team am 12. Aug. 2023
Dear ka ming yami ,Thank you for your valuable time rating us thru the platform based on your stay experience recently.We wish to see you in the nearest distant if any trip bring you to Pattaya again.Best Regards,Mark M.Oceanphere Hotel Manager & Management Team

10/10 – Hervorragend

Kiu Fung,

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Perfect choice for vacation
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Cluster Hotel Manager am 7. Juni 2023
Dear Valued Guest,We would like to personally thank you for choosing to stay with us.We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations.It was a pleasure to have you as our guest and we truly look forward to your next visit.Best Regards,Mark M.Oceanphere Hotel Manager & Management Team

8/10 – Gut

Hon Chiu

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2023
Antwort von CLuster Hotel Manager am 16. Juli 2023
Dear Valued Guest,We would like to personally thank you for choosing to stay with us.We realize your time is valuable and appreciate your input and feedback so we can continue to provide service that not only meets, but exceeds our guests' expectations.It was a pleasure to have you as our guest and we truly look forward to your next visit.Best Regards,Mark M.Oceanphere Hotel Manager & Management Team

10/10 – Hervorragend

Avery

Aufenthalt von 2 Nächten im April 2023

10/10 – Hervorragend

Kavinphat

Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Shu nga

Aufenthalt von 1 Nacht im März 2023

10/10 – Hervorragend

Hiu Tung

Aufenthalt von 1 Nacht im Februar 2023

10/10 – Hervorragend

SZE WAI

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is the best villa Hotel ever. Best environment, best staffs and best breakfast.
Antwort von Seaphere General Manager & Management Team am 20. Feb. 2023
Dear SZE WAI, Thank you for choosing us for your holiday and for your valuable time sharing experience according to your recent stay with us. We do appreciate your constructive feedback so that we can continue to provide service that not only meets but exceeds our guests' expectations.Looking forward to welcoming you again next time.Best Regards, Seaphere General Manager & Management Team

10/10 – Hervorragend

Hiu Tung

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Seaphere General Manager & Management Team am 20. Feb. 2023
Dear Hiu Tung, Thank you for choosing us for your holiday and for your valuable time sharing experience according to your recent stay with us. We do appreciate your constructive feedback so that we can continue to provide service that not only meets but exceeds our guests' expectations.Looking forward to welcoming you again next time.Best Regards, Seaphere General Manager & Management Team

10/10 – Hervorragend

Hoi Lun

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The area is really brilliant, the staffs are very helpful and nice, thank you for helping me to upgrade the room with 2 rooms, the pool inside the room is really nice just the water is too cold haha. Hope to visit your resort again! I like it!
Antwort von Oceanphere General Manager & Management Team am 1. Jan. 2023
Dear Hoi Lun,Thank you for choosing us for your holiday, and sharing your experiences according to your recent stay at X2 Pattaya Oceanphere. We are so proud to hear that our lovely guest had a wonderful stay with us.We all hope to have another chance to see you soon 3 Best Regards,Oceanphere General Manager & Management Team

8/10 – Gut

SUNGBAE

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von Oceanphere General Manager & Management Team am 1. Jan. 2023
Dear SUNGBAE,Thank you for choosing us for your holiday, and for rating us according to your recent stay with X2 Pattaya Ocean Phere.We are looking forward to your return next holiday.Best Regards,Oceanphere General Manager & Management Team

8/10 – Gut

Tony

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Set up with respect to the property being en-suite pool villas was great. The property however needs to be better maintained.
Aufenthalt von 3 Nächten im November 2022
Antwort von Oceanphere General Manager & Management Team am 29. Nov. 2022
Dear K Temsang,We all Thank you for choosing us for your holiday, and for your constructive feedback according to your recent stay with X2 Pattaya Oceanphere, always happy to read that our guest have enjoyed their stay so we can continue to provide service that not only meets but exceeds our guests' expectations.Looking forward to welcoming you again next time.Best Regards,Oceanphere General Manager & Management Team

2/10 – Ungenügend

Kam Fai William

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
House keeping staff is not professional, no new supplement for towels and bathrobes, floor is still full of dust and hair after cleaning. One of the room cards was even being taken away from the electricity connection button. Good luck to those who are thinking to come.
Aufenthalt von 3 Nächten im Oktober 2022
Antwort von Oceanphere General Manager & Management Team am 29. Nov. 2022
Dear Kam Fai William,We all Thank you for choosing us for your holiday, and for your constructive feedback according to your recent stay with X2 Pattaya Oceanphere so we can continue to provide service that not only meets but exceeds our guests' expectations.Looking forward to welcoming you again next timeBest Regards,Oceanphere General Manager & Management Team

10/10 – Hervorragend

Siu fai

Aufenthalt von 2 Nächten im August 2022

10/10 – Hervorragend

Komcharn

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
สระน้ำ
Aufenthalt von 1 Nacht im Juni 2021
Antwort von Oceanphere General Manager & Management Team am 24. Sept. 2021
Dear Khun Komcharn, Thank you very much for sharing us your experience from recent stay via Online Platform. Looking forword to serve you another holiday in the nearest future. Best Regards Oceanphere General Manager & Management Team

8/10 – Gut

chakrit

Mit einer Gruppe gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2021
Antwort von Oceanphere General Manager & Management Team am 24. Sept. 2021
Dear Khun chakrit, Thank you very much for sharing us your experience from recent stay via Online Platform. Looking forword to serve you another holiday in the nearest future. Best Regards Oceanphere General Manager & Management Team

8/10 – Gut

Masaki

Aufenthalt von 1 Nacht im August 2021

6/10 – Okay

Thita

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2020
Antwort von X2 OCeanphere am 25. Nov. 2020
Dear Khun Thita,Thank you for taking the time to review our hotel, we shall take your comments on board and look forward to your next visit. Kind regards, X2 Oceanphere Family

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Juni 2020
Antwort von X2 Oceanphere am 25. Nov. 2020
Thank you so much for your kind review, we shall look forward to welcoming you back again

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A Wonderful Stay!
i know this is a late review but coming across this past booking, i will leave one. the very first day i arrived i was greeted by hotel staff who were very courteous and accommodating. we were led to the hotel lobby behind these huge heavy doors and to the front desk where we were greeted by very nice ladies and offered refreshments while we waited for our villa. i was very impressed with the hotel condo and each condo came with a private swimming pool. the entire condo was very clean and smelled wonderful and fresh. kitchenette had very high end appliances and coffee, water, dishes, glasses and silverware also on hand. upstairs rooms were very nice with an overview of the pool downstairs. outside of the hotel is the restaurant and upstairs bar with ocean views. there is also staff that can take you to the restaurants along the ocean by golf cart...about a 5 min ride. the hotel condo is very private and relaxing, if you're looking for a place like this to relax, this is my suggestion.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Steve - General Manager am 19. Juni 2020
Thank you so much for your very kind review, we are very happy to hear you enjoyed our resort. We shall look forward to welcoming you back again.

10/10 – Hervorragend

Jacob

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2020
Antwort von Natrada am 28. März 2020
Dear Jacob, Thank you for sharing your experience of your recent stay at X2 Pattaya Oceanphere! We trust you had a safe and pleasant journey to your onward destination. We appreciate to know that we have met your expectations in such a manner! We are particularly glad to learn how you have enjoyed your stay. At X2 Pattaya Oceanphere, we strive to create memorable holidays for all our guests and your great feedback is very rewarding as well as a motivation for all our team! Once again, thank you for awarding us such a perfect score on Expedia.com. We greatly look forward to welcoming you back in the near future. Kind regards, X2 Pattaya Oceanphere

10/10 – Hervorragend

TC, Hong Kong

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and tidy, the room has high ceiling and the air con is cool. The pool is also clean but there were a few mosquitoes here and there though it is common if you chose a pool villa with garden decoration. A bit far from Pattaya Central but the staff there is very helpful and will help you call a cab when Grab fails. All in all, an enjoyable stay.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Natrada am 22. März 2020
Dear TC, We thank you for leaving us this great review following your recent stay at X2 Pattaya Oceanphere! We trust you had a safe and pleasant journey to your onward destination. We appreciate your comments on our room cleanliness and staff. Your great feedback is very rewarding and motivation to our team members. We thank you once again for rating us five out of five and look forward to your next visit to Pattaya. Best regards, X2 Pattaya Oceanphere

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2020
Antwort von Auan am 15. März 2020
Thanks for staying with us. We very appreciate your feedback!

8/10 – Gut

Verifizierter Reisender

Aufenthalt von 1 Nacht im März 2020
Antwort von Auan am 15. März 2020
Thanks for staying with us. We very appreciate your feedback!

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Warm hospitality and excellent service. The property itself has a very well design. I really love the high ceiling upstairs where the light can get through. The location is a little bit far from the city, but you get a peaceful atmosphere instead.
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Natrada am 29. Feb. 2020
Dear Anonymous, We truly appreciate the time you took to give a rating and sharing your experience on your last stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to X2 Pattaya Oceanphere in the near future. Kind Regards, X2 Pattaya Oceanphere Team

8/10 – Gut

KWAI PING

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2020
Antwort von X2 Pattaya Oceanhere am 21. Feb. 2020
Dear KWAI PING, We very much appreciate your rating and we hope your next visit will be as pleasant as the previous one. Sincerely yours,

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Natrada am 21. Feb. 2020
Dear Anonymous, Thank you very much for taking your valued time to write us a review and choosing X2 Pattaya Oceanphere! We are really sorry to know that our product and service could not meet your expectations. With this in mind, we once again thank you for your feedback for our improvement and we most certainly do look forward to welcoming you back to X2 Pattaya Oceanphere if you decide to give us another chance. Best regards, X2 Pattaya Oceanphere

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 2 Nächten im Februar 2020
Antwort von Natrada am 21. Feb. 2020
Dear Anonymous, We greatly appreciate you posting a review of your stay at X2 Pattaya Oceanphere! We are delighted to learn that you have thoroughly enjoyed your visit to our hotel. We thank you for rating us five out of five on Expedia. We greatly look forward to welcoming you back in the near future. Best regards, X2 Pattaya Oceanphere

10/10 – Hervorragend

KA YI

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Natrada am 21. Feb. 2020
Dear Ka Yi, Thank you for taking the time to rate us following your recent stay at X2 Pattaya Oceanphere. We are delighted to learn that you have thoroughly enjoyed yourself and that our team was able to accommodate you so. At X2 Pattaya Oceanphere, we strive to create memorable holidays for all our guests and your great feedback is very rewarding and motivation for all of us. Thank you for rating us 10 out of 10. We look forward to welcoming you back on your next trip to Pattaya! Best regards, X2 Pattaya Oceanphere

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Januar 2020
Antwort von Natrada am 21. Feb. 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience, a wonderful score and a great review with us. We hope to have the chance to welcome you back at our hotel on your next vacation to Pattaya! Best regards, X2 Pattaya Oceanphere

8/10 – Gut

Sandy, Hong Kong

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
遍離市中心,最少35分鐘才到達一個地方,酒店設施有進步空間,職員態度良好,但要求加床直到晚上回到房間還未做好手,整體平分中等
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Natrada Pongoaew am 30. Jan. 2020
Dear Sandy, Thank you very much for your feedback, It is an important way for us to review and improve our services, so thank you! The points you raised concerning the delay of setting up the extra bed have been duly noted and will be addressed for improvement wherever possible. I do apologize for any inconvenience caused. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back in the near future. Yours sincerely,

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Natrada am 21. Feb. 2020
Dear Anonymous, Thank you for taking the time to tell us about your experience at X2 Pattaya Oceanphere and thank you very much for your friendly feedback. I was very pleased to see that you enjoyed your time at the hotel. We hope that you will give us the opportunity to serve you again in the future. Sincerely yours, X2 Pattaya Oceanphere

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Sra am 16. Jan. 2020
Dear Valued Guest, We very much appreciate your comments regarding your stay at the X2 Vibe Pattaya Seaphere It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Sra Chatsri Asst.Front Office Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Sra am 16. Jan. 2020
Dear Valued Guest, We very much appreciate your comments regarding your stay at the X2 Vibe Pattaya Seaphere It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Sra Chatsri Asst.Front Office Manager

8/10 – Gut

Lai Yee Cecil

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Dezember 2019
Antwort von Natrada am 21. Feb. 2020
Dear Lai Yee Cecil, Thank you for taking the time to send your kind rating. We hope to see you again in X2 Pattaya Oceanphere. Sincerely yours, X2 Pattaya Oceanphere

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room is brand new. The staffs are very friendly and helpful. Suitable for newly wedded couples.
Aufenthalt von 1 Nacht im November 2019
Antwort von Wanpen am 19. Dez. 2019
We very much appreciate your comments regarding your stay at the X2 Pattaya Oceanphere It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Wanpen Wongmuang Front Office Manager

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall, I am satisfied with my stay and services they provide. During my two nights stay, I enjoyed their spa service which was more than expectation, and had breakfast buffet which was also good. Only thing I was sad about is... they haven't explained me fully what is included in breakfast buffet menu. I thought we had to pay for egg menu, but found out it was inclusive when I was paying for it on the check-out day. I guess for the next customer, would be better to explain more about what they provide at the ocean bistro.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Wanpen am 19. Dez. 2019
Thank you for taking the time to tell us about your experience at the X2 Pattaya Oceanphere. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At X2, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Wanpen Wongmuang Front Office Manager

8/10 – Gut

Wai Bun Sammy

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2019
Antwort von Wanpen am 19. Dez. 2019
Thank you for your review, looking forward to welcome you back again in the near future. Sincerely yours, Wanpen Wongmuang Front Office Manager

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
Front Desk is behind closed doors, not visible upon arrival. Front desk personnel not welcoming. After traveling from the US, they asked if We to wanted stay in that hotel despite seeing us walking in with our luggage. In several occasions, they seemed to be bothered by our questions. I requested to use the bicycles and one had a loose pedal and the second had a flat tire. As they didn’t have a pump to inflate the tires, I had to personally switched wheels from two bicycles in order to be able to ride them. On a good note, the manager was much more helpful and seemed to care when learning about the bicycle issue. This is a luxury property but the service staff is not up to that level.
Aufenthalt von 1 Nacht im November 2019
Antwort von Wanpen am 19. Dez. 2019
Thank you for taking the time to tell us about your experience at the X2 Pattaya Oceanphere. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At X2, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Wanpen Wongmuang Front Office Manager

10/10 – Hervorragend

Wan ting

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was a great trip
It was a great trip and all facilitates is great I will come again. see you in next year.
Aufenthalt von 2 Nächten im November 2019
Antwort von Wanpen am 19. Dez. 2019
Dear Mr. Wan Ting, We very much appreciate your comments regarding your stay at the X2 Pattaya Oceanphere It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Wanpen Wongmuang Front Office Manager

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Wanpen am 19. Dez. 2019
Thank you for your review, looking forward to welcome you back again in the near future. Sincerely yours, Wanpen Wongmuang Front Office Manager

10/10 – Hervorragend

Wallace, Hong Kong

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
we booked 2 pool villas which can be connected together that it provide a great private pool area and more convenient to have fun with my friends. Rooms are clean and beautiful. But.... private pool is small as well as small main pool which beside the in house bar. 10 mins walk to the beach 30 mins taxi to pattaya down town 2.5-3 hours taxi to bkk
Aufenthalt von 2 Nächten im September 2019
Antwort von X2 Pattaya Oceanphere am 4. Nov. 2019
Thank you for your five-star rating. We really appreciate the support.

8/10 – Gut

Ho, HK

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
非常之好嘅服務態度原因我哋遲到仲要幫我地免費升級,開門有驚喜,房間整體乾淨漂亮,同圖片一模一樣咁靚,情侶一家人去的話一流,唯一唔好處蚊較多,馬桶去水較差。不過下次一定會再去住,正正正
Aufenthalt von 1 Nacht im September 2019
Antwort von X2 Pattaya Oceanphere am 4. Nov. 2019
Thank you for your sharing. We really appreciate the support.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2019
Antwort von X2 Pattaya Oceanphere am 4. Nov. 2019
Thank you for your five-star rating. We really appreciate the support.