The hotel was very nice. It's seems pretty new and has a really great design. The pool and restaurant were great. The staff that worked there were fantastic. However the reception/front desk staff were terrible. They caused much stress on my honeymoon and did not take any responsibility for their mistakes. They have a private shuttle and work with local companies to provide transfers to places through out the island. However they were always late. I purposely booked one early but they were still late and caused us to miss half of our windsurfing lesson. They were also late to bring us to the airport. We also booked a covid test through them and the doctor showed up 30 minutes late. Again, they didn't apologize for causing us to missing half of our lesson, that we still had to pay full price for. They just blamed it on traffic and that it was an external company so they had no control. Yet I asked for their advice the day before to leave earlier. Another big concern was the cleaning staff entered our room every day when we had the "do not disturb" sign hung on the door. We had valuables out and one time I was changing and the lady entered and proceeded to clean. Lastly, the air conditioners worked horribly and the room is made with cedar wood making it extremely hot, especially when trying to sleep at night. The hotel is really cool, the food and pool is great. But the reception staff needs to learn some basic customer service to their guest.
