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The Oberoi is a true 5 star hotel. What stands out is the friendliness and attentiveness of the staff. All our requests were taken care of with a smile. Many thanks.

Especially the staff makes this hotel unique. The employees are very kind and such helpful guys. Each of them is friendly but also open for a little chat. Unfortunately our first room was smelling really badly, but the receptionist reacted perfectly and gave us directly a new room which was without any problems. We tried two of the three restaurants as well as the in-house bar. The Thai restaurant was absolutely fantastic and so was the Konan Cafe (Indian restaurant). Another highlight was the continental but especially the Indian breakfast. This was one of the best breakfast experiences I’ve ever had. All of the waitresses and waiters were very professional and such nice people, thanks to all of them! Bach tho the Hotel: outside it’s not the prettiest but it completely changes when you walk in. The lobby area is such a lovely place and it even smells lovely. Our final room was quite comfortable and clean. At the moment there is some construction work infront of the building (new metro directliy to the airport which will be a real game changer!) the noise is not really noticeable. Not because of the good isolation of the building but because of all the other noises of Mumbai. The SPA and pool area is a little bit dated in comparison of the other public areas but an old pool is much better than no pool in Mumbai. So that would be my only complains I guess. Overall we loved our stay so much that we decided to book another IHCL hotel at our next destination in Munnar.

Schönes Hotel in guter Lage. Personal sehr freundlich und aufmerksam.