Dear Michael,we are very sorry to read your review. It is very strange because we have no record of your complaint at Front Desk. Also, we have breand new Wifi all throughout the hotel this year and have recoderd no malfunctioning.We are very sorry that your experience was not completely good and we will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Marie Laure,thank you for this great review! We are delighted your stay experience has met your expectations and we will look forward to welcoming you back to our property on the occasion of your next stay in Palermo!With my kindest regards,

Dear Christian Maximilian,we are delighted to read that your stay experience was pleasant and that you were so happy with our staff friendly and knowledgeable attitude! We hope to welcome you back on the occasion of your next stay in Palermo.With our kindest regards,Giulia BrigugliaSales & Marketing Executive

Dear Reto, thank you very much for your review. We are delighted that you have enjoyed the cleanliness, style and location of our hotel - on the other hand, I am afraid that it is quite impossible to avoid mosquitos entering your room if window is left open, considering it is already very hot here in Sicily. With a view to your room assignment, we are sorry, but you are of course aware that a room upgrade as an Expedia VIP guest is upon availability, and property was fully booked. The room type you were assigned is by all means meeting and even exceeding the standards for its category, also with a view to room surface - which is well indicated on reservation platforms. Breakfast is based upon fresh, handmade and local produce, ranging from fresh vegetables and fruit to handmade cakes and local cheese; considering that our bar and restaurant were reserved for a private event at the time of your stay, we have proposed a series of alternatives in order to make it possible for you to spend your credit. We hope to have the opportunity to have you as our guest on the occasion of your next stay in Palermo and in the meanwhile we send you our kindest regards. Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra

Dear Markus, we are very happy you have appreciated your stay and will be looking forward to welcoming you back on the occasion of your next stay in Palermo. With our very kindest regards, Giulia Briguglia

Dear H.G. thank you very much for choosing our hotel for your stay and for sharing this excellent rating. We are truly delighted that we have managed to meet and exceed your expectations and wish to have the opportunity to welcome you back to our hotel on the occasion of your next stay in Palermo. With my kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra

Dear mareike, thank you very much for your lovely review: we are truly delighted that you have appreciated both our friendly staff and excellent location. We will be looking forward to welcoming you back to our hotel on the occasion of your next stay in Palermo and in the meanwhile send you our very kindest regards. Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra

Dear Birgit, thank you so much for choosing our hotel and sharing this very good review. We'll be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo. With our very kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra

Dear Guest, thank you so much for choosing our hotel for your stay and for this enthusiastic review! We are delighted that you have loved our location, cleanliness, amazing terrace and delicious breakfast! We will be looking forward to welcoming you back on the occasion of your next stay in Palermo! With our very kindest regards, Giulia Briguglia

Dear Guest thank you very much for choosing our property for your recent stay and for sharing this very good review. We appreciate your compliments over the hotel prime location and excellent service. We are sorry to read that you had some kind of issues with our wifi network (which we never get complaints about, so it would have been very interesting to understand what kind of issue you have experienced) and shower box size, which is also never cause of any complaint. We hope that apart from these two aspects, we have managed to meet and surpass your expectations and that we will have you back as our guest on the occasion of your next stay in Palermo. With my very kindest regards Giulia Briguglia

Dear Guest, thank you both for choosing our property for this recent stay and sharing a very good rating. We will look forward to welcoming you in the future to Hotel Plaza Opéra. With our kindest regards, Giulia Briguglia

Dear Guest, thank you very much for choosing Hotel Plaza Opéra for your recent stay in Palermo and for sharing this excellent review, highlighting the very high quality of hotel decor, delicious breakfast and top services like our private videosurveilled garage. We will look forward to welcoming you back to our property and in the meanwhile we send you our very kindest regards. Giulia Briguglia

Dear Guest, we would like to thank you for choosing our property and for sharing your positive review about your recent stay. We are very happy that you appreciated all the different aspects of your stay, from property style and ambiance to its services, location and staff friendliness and knowledgeability. We attach a great attention to the maintenance of the property and its standards and hope you will choose us again for a future stay in Palermo so that you will be able to verify all improvements! With our kindest regards, Giulia Briguglia Sales & Marketing Executive Hotel Plaza Opéra

Dear guest, thank you for sharing such a good feedback and highlighing both positive aspects and areas for improvement in your stay. We will strive to implement as suggested, and make your next stay with us absolutely excellent. With our kindest regards, Giulia Briguglia, Sales & Marketing Executive

Thank you for sharing your feedback, even though we're sorry to sense that your experience fell short of expectations. We strive to provide the best service possible and regret any disappointment. We hope to have the opportunity to welcome you back in the future and turn your experience around.

お客様のフィードバックありがとうございます。騒音のご迷惑をおかけして申し訳ありません。当施設は通常、防音されています。より静かな滞在をお楽しみいただけるよう、再度のご利用を心よりお待ち申し上げております。どうぞよろしくお願いいたします。

Grazie per la tua recensione eccellente! Siamo felici che tu abbia apprezzato il tuo soggiorno presso il nostro hotel. Speriamo di darti il benvenuto di nuovo presto!

We greatly appreciate your excellent rating! We're delighted to hear you had a fantastic experience during your stay. We look forward to the opportunity of welcoming you back soon!

Dear Richard,thank you for sharing your experience. We understand your concern about the parking situation. Nevertheless, in city centers, parking can be limited, and we strive to find the best solutions for our guests. We regret any inconvenience this may have caused. Your feedback is valuable to us as we aim to improve our services. We hope to welcome you back for a new and better stay in the future and send you our very kindest regards.Giulia Briguglia

Dear Regina,thank you for your kind words! We're delighted that your Easter stay was memorable, especially for your children. We sincerely apologize that the breakfast service didn't meet your expectations. Please know that we strive to source only the finest produce and uphold high service standards. Your feedback is invaluable, and we'll work diligently to enhance our offerings. We hope to have the chance to welcome you back for an even better experience in the future!With my kindest regards,Giulia Briguglia

Dear Christa,Thank you for the top rating! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon!With my kindest regards,Giulia Briguglia

Caro Ospite,Grazie mille per la tua ottima recensione e la tua valutazione positiva! Siamo felici di sapere che il tuo soggiorno è stato piacevole. Apprezziamo il tuo feedback e speriamo di averti di nuovo nostro ospite in futuro.Cordiali saluti,Giulia Briguglia

Dear Guest,Thank you so much for your top rating! We're thrilled to hear that you had a great experience during your stay with us. Your positive feedback is greatly appreciated.We look forward to welcoming you back for another wonderful stay in the future!With our kindest regards,Giulia Briguglia

Cher Client,Nous vous remercions d'avoir partagé votre expérience. Nous nous excusons sincèrement pour les odeurs désagréables que vous avez ressenties à votre arrivée. Cela était dû à un problème temporaire d'accumulation d'eau dans le drain de la douche à l'italienne, qui a été résolu immédiatement. Nous vous assurons que des mesures ont été prises pour éviter que cela ne se reproduise.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus agréable.Cordialement,Giulia Briguglia

Dear Guest,Thanks for the excellent review! We are delighted you enjoyed the central location and the cozy, vibrant atmosphere. Looking forward to welcoming you back!Best,Giulia BrigugliaSales & Marketing Manager

Kjære gjest,Tusen takk for din fantastiske tilbakemelding! Vi er glade for å høre at du satte pris på vår gode service, hjelp med sightseeingtips, assistanse med parkering, samt at rommet var ryddig og rent. Det gleder oss også at frokosten var til din tilfredshet og at beliggenheten falt i smak.Vi ser frem til å ønske deg velkommen igjen ved ditt neste besøk i Palermo!Vennlig hilsen,Giulia BrigugliaSalgs- og markedsansvarlig

Dear Marco,Thank you for your wonderful review! We're delighted to read that you enjoyed our hotel's proximity to the beautiful Politeama theater and square. It's great to know that you enjoyed our rooms and that our staff was friendly and helpful. We're glad you appreciated the dining opportunities and transportation options in the surrounding area.Your recommendation means a lot to us! We look forward to welcoming you back for another excellent stay.Best regards,Giulia Sales & Marketing Manager

Caro Andrea,Grazie mille per la tua valutazione eccellente! Siamo felici di sapere che il tuo soggiorno è stato all'altezza delle tue aspettative. Apprezziamo la tua fiducia e speriamo di averti di nuovo presto come nostro ospite.Cordiali saluti,Giulia Briguglia

Caro Giuseppe,Grazie mille per la tua recensione eccellente! Siamo felici che tu abbia apprezzato la nostra posizione centrale vicino alle principali vie dello shopping. È un piacere sapere che hai trovato la nostra sala per colazioni e aperitivi in terrazza suggestiva. Il tuo apprezzamento per il personale preparato, disponibile e gentile ci rende orgogliosi.Speriamo di darti il benvenuto nuovamente presso l'Hotel Plaza Opéra!Cordiali saluti,Giulia Briguglia

Caro MauroUn enorme grazie per la tua straordinaria valutazione! Siamo entusiasti di sapere che hai vissuto un'esperienza eccezionale nel nostro hotel. Il tuo supporto è prezioso, e non vediamo l'ora di accoglierti di nuovo per un soggiorno altrettanto speciale.Cordiali saluti,Giulia Briguglia

Caro Antonio,Grazie di cuore per la tua eccezionale recensione da 10! Siamo felicissimi che tu abbia avuto un'esperienza straordinaria nel nostro hotel. Apprezziamo il tuo sostegno e non vediamo l'ora di darti il benvenuto per un altro soggiorno indimenticabile.Cordiali saluti,Giulia Briguglia

Ciao Paolo, Grazie mille per la tua splendida recensione a 5 stelle! Siamo felici che tu abbia trovato la nostra struttura centralissima, moderna e molto comoda. Speriamo di averti di nuovo presto come nostro ospite!Un cordiale saluto,Giulia Briguglia

Dear Junko,,Thank you so much for your review! We're pleased to hear that you enjoyed your stay at our hotel. Your feedback is valuable, and we hope to have the opportunity to welcome you back soon to make your experience even better.All my bestGiulia Briguglia

Dear Michael,we are truly grateful for this amazing review and so glad to read how much you have enjoyed your stay with us. Thank you for complimenting the room comfort and the property great location.We will be looking forward to having you back as our guest on the occasion of your next stay in Palermo! With my very kindest regards,Giulia Briguglia

Dear Ray,Many thanks for your fantastic review! We're thrilled to learn that you had a wonderful experience at our hotel. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay.Kind regardsGiulia Briguglia

Dear Benedikt Aimé Yvonne,thank you so much for choosing our property for your recent stay. We are delighted that you have enjoyed your stay experience - including our buffet breakfast amd the helpfulness of our staff - and grateful about this amazing review.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo. With our very kindest regards,Giulia Briguglia

Dear Guest,thank you so much for choosing our property for your recent stay. We are delighted that you have enjoyed your stay experience and grateful about this amazing review.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo. With our very kindest regards,Giulia Briguglia

Dear Andres,thank you very much for sharing this good review about your recent stay experience and your opinion on how to improve our services. Our sweet and savory breakfast combines the best Sicilian delicatessen and the best-loved international options - being a much appreciated service so far by the vast majority of our guests.We are sure there is always room for improvement and would like to thank you for your review.With my very kindest regards,Giulia Briguglia

Dear Guest,thank you so much for choosing our property for your recent stay. We are delighted that you have enjoyed your stay experience and grateful about this amazing review.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo. With our very kindest regards,Giulia Briguglia

Dear Michael,thank you so much for choosing our property and sharing this excellent review. We truly look forward to welcoming you back as a guest to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear John,thank you for choosing our hotel for your recent stay and sharing this very good review.We will be delighted to further welcome you to our property on the occasion of a new stay in Palermo.With my very kindest regards,Giulia Briguglia