4/10 – Schlecht
Megan
30. Juli 2025
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit und Personal & Service
The building and facilities of the hotel it self was lovely, however the staff were not very helpful, did not seem like they cared about customer satisfaction. When we arrived we were very pleased with the hotel, we asked several questions to staff who didn’t seem to care. One night we wanted to eat in the hotel of which there were three other tables, after being signposted to the restaurant staff I said excuse me to the waiter who at first ignored me once saying excuse me again he told me they were fully booked! When they only had 3 tables eating, he did not carry on the conversation or apologise or even offer other suggestions. When speaking to reception staff about changes we would make to the hotel to make it abit better for customer we felt they didn’t care. Rooms were not cleaned till after 5pm everyday of which we were getting ready to go out so we had to go 3 days without having the room cleaned. This hotel could be a good facility and has a lot of potential however staff have let them down and we will not be staying again
Megan
Aufenthalt von 3 Nächten im Juli 2025
