Verifizierte Bewertung
2/10 – Ungenügend
Boris
12. Dez. 2021
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel does not exist. Me and my girlfriend came late and very tired and it turned out that there is no hotel at the address provided by Expedia or it is permanently closed. We were driving around a few hours and asking local people, but nobody had no idea about this hotel. The number provided as hotel number is permanently off. It was Friday and most of the hotels around were fully booked, so we had some trouble to find another stay. Terrible experience. When I called Expedia support they just told me that they will “investigate” and will email me tomorrow about if they are able to make the refund or NOT… by the way it is $20 stay and I book through Expedia all the time and often book expensive stays. I was stuck in the mountains with my girlfriend after driving 4 hours and had no place to sleep and the costumer support not only didn’t offer me any help to book another hotel or do anything to help, but told me that they even not sure if they are able to refund $20… they have to check and send me an email tomorrow… tomorrow passed and I got nothing and no email from the “Support”. Be aware that this hotel is closed and don’t book it, you will be in trouble if you do.
Aufenthalt von 1 Nacht im Dezember 2021