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Bewertungen von The Randolph Hotel, by Graduate Hotels

5 out of 5
The Randolph Hotel, by Graduate Hotels
Beaumont Street, Oxford, England

Bewertungen

8,8

Hervorragend

254 von insgesamt 403 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
83 von insgesamt 403 Gästebewertungen haben eine Bewertung von 8 - Gut" "
37 von insgesamt 403 Gästebewertungen haben eine Bewertung von 6 - Okay" "
12 von insgesamt 403 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
17 von insgesamt 403 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

8,8/10

Personal & Service

9,0/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

thomas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
..
Antwort von The Randolph Hotel am 5. Jan. 2023
Dear Thomas,Thanks for taking the time to leave your valued feedback. We hope to welcome you back soon.

10/10 – Hervorragend

helene

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was excellent! Ideal location, wonderful staff, rooms were comfortable, food and service were exceptional!
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Kay

Gut: Personal & Service und Zustand der Unterkunft
Nothing
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everyone was so willing to help with anything you needed. Liked the bar area and sitting room. Shower nice and large.
Aufenthalt von 4 Nächten im April 2024
Antwort von Mihir C am 5. Mai 2024
Dear MIchael,Thank you for your positive feedback! We're delighted to hear that our staff was so helpful and accommodating during your stay. It's wonderful to know that you enjoyed the bar area and sitting room as well. We're also glad that you found the shower spacious and comfortable. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!Kind Regards,Mihir C

10/10 – Hervorragend

Janet

Mit dem Partner gereist
Right in the heart of Oxford, this hotel made me feel like I was part of the history of the place.
Aufenthalt von 5 Nächten im April 2024
Antwort von Larissa am 6. Mai 2024
Dear Janet,Thank you so much for your positive feedback. We always try our best to make our beloved guests smile and leave happy. We are very happy to hear that you enjoyed the location and the unique history touch that the Randolph has! We will be thrilled to welcome you back any time and hopefully with your family and friends!Kind Regards,Larissa Z.

10/10 – Hervorragend

Brian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff and overall experience
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Bo

Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Deborah

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Allan

Mit einer Gruppe gereist
Gut: Sauberkeit
Very good service and excellent accommodation.
Aufenthalt von 2 Nächten im März 2024

4/10 – Schlecht

John, Loretto

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Reception was not very good
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Jessica

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The reception and concierge staff were exceptional. The room, which had been upgraded for free, was lovely and the bars and lounges had a great ambiance. There could be more seating around the main bar lounge as this was rather limited. Would definitely stay at the Randolph if visiting Oxford again in the future.
Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

John

Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

Natalie

Aufenthalt von 8 Nächten im März 2024

10/10 – Hervorragend

Nicola

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Randolph Hotel am 13. März 2024
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Hervorragend

Tara

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
Aufenthalt von 2 Nächten im März 2024
Antwort von The Randolph Hotel am 12. März 2024
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 – Gut

Adrian

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
Aufenthalt von 1 Nacht im März 2024
Antwort von The Randolph Hotel am 12. März 2024
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Hervorragend

Victoria

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very welcoming and comfy bed!!
Aufenthalt von 1 Nacht im März 2024
Antwort von The Randolph Hotel am 12. März 2024
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 – Schlecht

Mason

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
Aufenthalt von 3 Nächten im März 2024
Antwort von The Randolph Hotel am 12. März 2024
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 – Hervorragend

Sadie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Randolph Hotel am 26. Feb. 2024
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 – Gut

Simon, CHIPPENHAM

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
Aufenthalt von 3 Nächten im Februar 2024
Antwort von The Randolph Hotel am 20. Feb. 2024
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

8/10 – Gut

Catrin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Randolph Hotel am 20. Feb. 2024
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 – Hervorragend

Nick

Mit der Familie gereist
First class. Excellent room, staff and food.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von The Randolph Hotel am 15. Feb. 2024
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Extremely poor service at breakfast. Waited 32 minutes for coffee despite asking twice it still didn't arrive.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Randolph Hotel am 7. Feb. 2024
Dear Guest,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

8/10 – Gut

Sadia

Mit der Familie gereist
Nice hotel ,good restaurant
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Randolph Hotel am 2. Feb. 2024
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 – Gut

mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Service superb let down by building maintenance.
Staff are very attentive , but rooms are dated and paper in our room was peeling off wall with chipped paintwork. Shower is not at a height for any one over 5'10 (as set to low). Beds were extremely comfortable. I've stayed in a few 5 stars and service (apart from restaurant which was slow and set menu sizes were very small) equated to 5 star but decor IMO needs updating and basics that you would expect from 5* such as milk (not UHT) for hot drinks and showers that are adjustable to cater for tall people were not prevalent. STAFF though from reception to housekeeping were excellent.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Randolph Hotel am 26. Jan. 2024
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 – Hervorragend

Satish

Gut: Sauberkeit und Personal & Service
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von The Randolph Hotel am 26. Jan. 2024
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Hervorragend

Bruce

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice. Alice in Wonderland references.
Antwort von The Randolph Hotel am 22. Jan. 2024
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Hervorragend

Callum

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Randolph Hotel am 16. Jan. 2024
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 – Hervorragend

rachel

Antwort von The Randolph Hotel am 17. Jan. 2024
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 – Hervorragend

Benjamin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von The Randolph Hotel am 15. Jan. 2024
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 – Hervorragend

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Januar 2024
Antwort von The Randolph Hotel am 15. Jan. 2024
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Hervorragend

Iana

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Madu Ariyanyagam am 14. Jan. 2024
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 – Gut

Morgane

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von The Randolph Hotel am 15. Jan. 2024
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Hervorragend

Natalie

Aufenthalt von 3 Nächten im Januar 2024
Antwort von The Randolph Hotel am 25. Jan. 2024
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Hervorragend

Richard

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The Randolph Hotel am 22. Jan. 2024
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Hervorragend

Bridget

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Wonderful hotel. Love the design. Disappointed in The Alice restaurant. Not many GF options and they will only cook a burger well done. Other than that, it was great!
Antwort von The Randolph Hotel am 8. Jan. 2024
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Hervorragend

Bridget

Aufenthalt von 3 Nächten im Dezember 2023
Antwort von The Randolph Hotel am 22. Jan. 2024
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Night away
Staff were very welcoming and friendly on arrival. We used the valet parking and our bags were taken from the car on pulling up. The room was nicely furnished but a couple of slight negatives with the room were it was freezing cold and the AC didn’t really warm it up. The second slight negative was the shower, a nice big cubicle but with only a handheld shower head which didn’t stay in place due to the good water pressure and being 6ft tall, I had to duck down to get under it. An addition of a rainfall shower head would then match up to the star rating. I woukd recommend going for breakfast early if you want hotter food. We went down just before 10 and had cold sausages and bacon and there were no beans or black pudding left. Overall a very enjoyable stay.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 8. Jan. 2024
Dear Chris,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Hervorragend

Lady Syvia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We would like cloth napkins in the dining room and also a mirror over the desk in the room for use when using hair dryer.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von The Randolph Hotel am 8. Jan. 2024
Dear Lady Syvia,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 – Hervorragend

Rosalind, Windlesham

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 8. Jan. 2024
Dear Rosalind,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 23. Dez. 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

10/10 – Hervorragend

Jason

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von The Randolph Hotel am 23. Dez. 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

6/10 – Okay

Robert

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 23. Dez. 2023
Thank you for taking the time to leave us your feedback, Every guest's opinion matters and we are always actively finding ways to improve. I hope we will have the opportunity to welcome you back in the future.

6/10 – Okay

Jesus

Verbesserungswürdig: Zustand der Unterkunft
Too old and shabby
Antwort von The Randolph Hotel am 5. Feb. 2024
Dear Jesus,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 – Hervorragend

Beware

On a whim I stopped in Oxford and selected the Randolph to stay. The property is nicely located, the building is old but quaint and is in excellent condition with modern conveniences. If you want a Downton Abbey vibe this is the place.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 15. Dez. 2023
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

8/10 – Gut

Valerie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von The Randolph Hotel am 15. Dez. 2023
Thank you for choosing The Randolph! We're thrilled you enjoyed our historic charm and modern comforts. Hope to welcome you back for more 'Downton Abbey' vibes soon!"

10/10 – Hervorragend

Louise

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely stay. Very convenient location.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 14. Dez. 2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.

8/10 – Gut

james

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
The hotel is lovely but the room was very warm and it was impossible to turn the temperature down. The pillows were all very soft with no firmer option but spa and decor are great
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 12. Dez. 2023
Thank you for sharing your experience with us! We're glad to hear you enjoyed the spa and decor. Your feedback about the room temperature and pillow options is valuable to us, and we apologize for any discomfort caused. We'll definitely look into improving these aspects to ensure a more comfortable stay for our guests in the future. We appreciate your input and hope to welcome you back for an even better experience.

10/10 – Hervorragend

Marie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von The Randolph Hotel am 12. Dez. 2023
Thank you so much for your fantastic 10/10 rating! Your positive feedback means a lot to us. We're thrilled that you had a great experience during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again in the future!

8/10 – Gut

Eugene

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von The Randolph Hotel am 6. Dez. 2023
On behalf us all of us at The Randolph Hotel, we would like to thank you for sharing this great review! We are thrilled that you enjoyed your experience. Hope to see you soon.