2/10 – Ungenügend
Christoph
Mit der Familie gereist
10. Juli 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Absolutely Disappointing – Not Worth the Name or the Price!
I rarely write reviews, but my experience at this hotel was so shockingly poor that I feel compelled to warn others. Where do I even begin?
From the moment we arrived, it was clear that incompetence reigned supreme. The check-in staff seemed confused and untrained, unable to answer even the simplest questions. Communication was a mess, and requests were either forgotten or ignored completely.
To make matters worse, the entire hotel was surrounded by loud construction. From early morning until late afternoon, all we heard was drilling, hammering, and shouting. Not exactly the relaxing atmosphere we expected from a hotel of this supposed caliber.
The housekeeping service was abysmal – rooms were cleaned at inconsistent times (if at all), towels were missing, and toiletries were never restocked unless we called multiple times. It felt like we were staying in a budget motel, not an upscale hotel.
And let’s talk about the price: outrageous. For what we paid, we expected a flawless experience. Instead, we got noise, chaos, and poor service. This hotel hides behind a big name, but delivers none of the quality or comfort associated with it.
I would strongly advise anyone considering this place to look elsewhere. There are far better options in the area for half the price – and with actual service.
Christoph
Aufenthalt von 4 Nächten im Juli 2025