6/10 – Okay
Giuliano
Mit dem Partner gereist
27. März 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The apartment itself is very nice and spacious. We were very disappointed from 2 things in particular, somehow connected: we arrived at 14:00 and they were inflexible with an early check in (official check in is at 15:00). He didn’t bother to check if the room was - maybe - already clean (how it happens all over the world in any hotel). But the worst is that combined with this, it’s not even allowed to leave any bags, as there is no storage room. These 2 points should be improved definitely in order to have a better check in experience. Connected to this, also for the check out, it should be possible to leave the bags for the day, since the check out is at 10AM. On the other hand the cloud check in idea is nice and advanced but you might improve giving direct contact with the agent in charge directly from the room, maybe putting a tablet in the room so that if you need help, you don’t need to get down on the first floor (and wait for others to check in, as there is only 1 iPad). You might consider also daily cleaning and maybe put some protection in the room as there are many sharp corners around the flat.