Eingangsbereich

Bewertungen von Britannia Hotel Newcastle Airport

3 out of 5
Britannia Hotel Newcastle Airport
Ponteland, Woolsington, Newcastle-upon-Tyne, England

Bewertungen

7,6

Gut

305 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
347 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
199 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
106 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
48 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,2/10

Personal & Service

6,8/10

Ausstattung

6,6/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

karl

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021

6/10 – Okay

Lou, Erkelenz

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Flughafen Hotel
Eine Übernachtung. 5 Minuten zum Einchecken praktisch für eine Nacht. Personal sehr freundlich. Frühstück gut. Sauberkeit könnte besser. Etwas altmodisch aber ich würde nochmals bleiben.
Aufenthalt von 1 Nacht im Mai 2018

10/10 – Hervorragend

THOMAS

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Geschäftsreise
Aufenthalt von 2 Nächten im Juni 2018

6/10 – Okay

doreen

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Stephen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
24 hour check in with efficient service especially as I arrived in the early morning from a delayed flight
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Natalie am 23. Mai 2024
Good morning Stephen,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

4/10 – Schlecht

Maureen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Close to the airport. Value for money
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Natalie am 23. Mai 2024
Good morning Maureen,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

8/10 – Gut

Graeme

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Needs refurbishing
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Natalie am 16. Mai 2024
Good afternoon Graeme,Thank you for taking the time to leave us your feedback, i will make sure your comments are passed on to make improvements.Kind RegardsNatalie

6/10 – Okay

Iain

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Friendly helpful staff, drinks prices at bar and expensive , room was far too hot on arrival and still after leaving the window open.we all struggled with sleep. Food however was good and good value
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Natalie am 14. Mai 2024
Good afternoon Iain,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

8/10 – Gut

Stephen

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a property right in front of the Newcastle airport terminal.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Natalie am 14. Mai 2024
Good afternoon Stephen,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

6/10 – Okay

Brenda

Mit dem Partner gereist
Gut: Sauberkeit
Looking a but dated, no toilet rool holder on bathroom
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Natalie am 14. Mai 2024
Good afternoon Brenda,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

2/10 – Ungenügend

william

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La instalacion terrible. Nos vimos obligados a cancelar la estadia por la suciedad. Hablamos con el Manager y nos comento que hablaramos con ustedes para el reembolso. No es la primera vez que utilizamos su compania y nos impresiono en esta oportunidad Negativamente. Quedo pendiente de una respuesta . Gracias.
Aufenthalt von 3 Nächten im April 2024
Antwort von Natalie am 14. Mai 2024
Good afternoon William,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie

2/10 – Ungenügend

Kay

Mit der Familie gereist
Hotel very tired and in need of maintenance. Lights not working in our room and very shabby. Young team of staff appeared to be overstretched. Food in the restaurant was awful-worst Sunday carvery I’ve ever had. Location ideal for easy access to the airport but Corporate Management need to invest money to bring it up to two/three star condition. It’s currently 0 star rating.
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 7. Mai 2024
Good afternoon Kay,Thank you for taking the time to leave us your feedback, i am very sorry to hear that your experience here with us with below standard, your comments will be passed on to management to overview.Kind RegardsNatalie

4/10 – Schlecht

Karen

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The floor was soaking but it was such a late checkin we just got into bed. But we could not walk on the carpet without putting our shoes on. This had not just happened as it smelt when we walked in.
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 3. Mai 2024
Good morning Karen,I am so sorry to hear that you had such a bad experience and that the room was not to standard. We have since looked into this and have now began the repair and requested the replacement on the carpet.Again please do accept my apologies.Kind RegardsNatalie

10/10 – Hervorragend

Beryl

Mit dem Partner gereist
Fresh clean bathroom- cosy bed - fridge, fan - quiet / great value for money.
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 30. Apr. 2024
Good afternoon Beryl,Thank you for taking the time to leave us your feedback, we do hope that you will be back with us next time you fly.Kind Regards Natalie

8/10 – Gut

Una

Gut: Ausstattung
Very small twin beds.
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 30. Apr. 2024
Good afternoon Una,Thank you for taking the time to leave us your feedback, we do hope that you will be back with us next time you fly.Kind Regards Natalie

4/10 – Schlecht

Derek

Verbesserungswürdig: Zustand der Unterkunft
Run down
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 30. Apr. 2024
Good afternoon Derek,Thank you for taking the time to leave us your feedback.Kind Regards Natalie

8/10 – Gut

Simon

Cheaper of the two airport hotel options when I booked. Room was clean, bed comfortable, staff were friendly and helpful.
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 9. Apr. 2024
Good afternoon Simon,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

2/10 – Ungenügend

Dayna

Mit dem Partner gereist
This was so terrible and sketchy we left immediately and went across the street. Avoid this place! The elevators didn’t work, neither did the wifi. The room had wood blocks holding up the bed. It was a nightmare.
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 9. Apr. 2024
Hi Dayna,Thank you for taking the time to leave us your feedback, i am very sorry that you had a bad experience with us. I will certainly look at the room you where booked with. One of our lifts is waiting on a part which is a safety part so we cannot use it.I will certainly use the details above to pass on the relevant departments to look into.Kind RegardsNatalie

10/10 – Hervorragend

Ronald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great Staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 9. Apr. 2024
Good afternoon Ronald,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

6/10 – Okay

Mark

Needs updating
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie am 9. Apr. 2024
Good afternoon Mark,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

William

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Property walking distance from airport staff helpful and friendly, fair choice of food and drink
Aufenthalt von 1 Nacht im April 2024
Antwort von Natalie am 5. Apr. 2024
Good morning William,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.RegardsNatalie

10/10 – Hervorragend

Angela

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very efficient customer service from the young lady on reception. Thankyou
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie am 28. März 2024
Good morning Angela,Thank you for taking the time to leave us your feedback, i will pass this on to the reception member. We will look forward to seeing you again in the future.Kind RegardsNatalie

10/10 – Hervorragend

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good night sleep before early flight
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie am 28. März 2024
Good morning Jennifer,Thank you for taking the time to leave us your feedback, We will look forward to seeing you again in the future.Kind RegardsNatalie

10/10 – Hervorragend

David

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
A
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie am 11. März 2024
Good afternoon David,Thank you for taking the time to leave us your feedback, we do hope to see you again soon.Kind RegardsNatalie

4/10 – Schlecht

Linda

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Nothing unique. Old, worn, tired , rock hard pillows.
Aufenthalt von 1 Nacht im März 2024
Antwort von Natalie am 11. März 2024
Good afternoon Linda,Thank you for your feedback, i will make sure you comments are passed on to help us improve our services.Kind RegardsNatalie

6/10 – Okay

Gillian

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Airport stopover
Hotel is dated. Great location for airport.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie am 26. Feb. 2024
Good afternoon Gillian,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

6/10 – Okay

John

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Cheap, scruffy but convenient
Bit of a dump and very run down but it’s cheap and very convenient for an early morning flight. We only live 20 miles but it’s much easier to stay here overnight and it only costs about £20 more when the car parking is taken into consideration
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie am 26. Feb. 2024
Good afternoon John,Thank you for taking the time to leave us your feedback, if you have any issues during your stay then please do seek out a member of the management team who would be happy to assist you.We will look forward to seeing you again.Kind RegardsNatalie Arnold

10/10 – Hervorragend

J M

Mit einer Gruppe gereist
Very convenient for early flight
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie am 26. Feb. 2024
Good afternoon J M,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Trevor

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Well laid out, staff was very helpful and cooperative
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie am 26. Feb. 2024
Good afternoon Trevor,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Richard Allan

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Natalie am 15. Feb. 2024
Good afternoon Richard,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

6/10 – Okay

Maria

Verbesserungswürdig: Zustand der Unterkunft
Functional and convenient. Bathroom needs refurbishing.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 12. Feb. 2024
Hi Maria,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Ordie

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great hotel …. A bit dated but great service and clean and warm …. And a good happy hour.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 30. Jan. 2024
Good morning Ordie.Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

6/10 – Okay

Fiona, Aurora

Gut: Sauberkeit und Personal & Service
The room was clean but dated, especially the bathroom. The bed squeaked every time I moved and the mattress was not great. Everything worked and the price is OK so a major update would put the prices up. Very convenient for the airport.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 30. Jan. 2024
Good morning Fiona,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.I am sorry that the room did not meet expectation and will make sure this is reported to the relevant departments.Kind RegardsNatalie Arnold

8/10 – Gut

Terry

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
3 minute walk to the airport--excellent!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 30. Jan. 2024
Good morning Terry,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Keith

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 30. Jan. 2024
Good morning Keith,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

4/10 – Schlecht

Kirsty

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 30. Jan. 2024
Good morning Kirsty,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

lorraine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I did not like the long hair in bath ,not too big a deal just i could not have bath before my flight as i will not take hair off bath reported it on departure and man was apolagetic , i have stayed many times and never had problem before
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 30. Jan. 2024
Good morning Lorraine,Thank you for taking the time to leave us your feedback, we are sorry that their was a cleaning issue on this occasion and hope that you will come back to us again.Kind RegardsNatalie Arnold

8/10 – Gut

Frank

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very clean and friendly staff nice and warm
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 13. Jan. 2024
Good morning Frank,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

8/10 – Gut

Ian

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Natalie am 12. Jan. 2024
Good morning Ian,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Shaun

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Quick stay before a few days away for Christmas!
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 3. Jan. 2024
Good afternoon Shaun,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

10/10 – Hervorragend

Susan

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 3. Jan. 2024
Good afternoon Susan,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

10/10 – Hervorragend

Michael

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 9. Jan. 2024
Good afternoon Michael,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Sandra

Brittania Hotel Newcastle Airport
Clean Comfortable Pleasant helpful staff Great for pre flight Terminal 5 mins away Price very competitive My go to place at Newcastle Airport.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 3. Jan. 2024
Good afternoon Sandra,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

6/10 – Okay

LILIAN

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Frosty the Receptionist
Check-in (22.30) was frosty just like the weather, we had to wait while she completed something in rear office then it was a case of Her - checking in? Me - Yes, by it's a bit cold tonight Her - Name Me - ****** Her - Sign here. Car Me - No (I'd have liked to have said Private Jet, but thought is was a waste of time) Her - Room *** lift's round the corner and she was off. Room was as always, clean and warm, bed not as comfortable as previous visits. There was a lot of background music until 01.30, not the best. Morning checkout was a different experience Him - checking out Me - yes Him - have a nice holiday, hope weather is better than here, away somewhere nice Me - Heading home and the weather was a lot better then here Him - Pleasant journey, thank you for staying. We will be staying again, it's convenient, warm, clean and good value.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 18. Dez. 2023
Good afternoon Lilian,Thank you for taking the time to leave us your feedback, i am very sorry about the experience on check in we will look into this, i am so glad that your check out was a we would expect it be.We are thrilled that you still are coming back to us in the future, we will look forward to greeting you then.Kind regardsNatalie Arnold

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
This hotel serves its purpose
A one night stay prior to an early flight. Room was unbearably hot and the bed very uncomfortable. That said, it was also very cheap and less than a taxi would have been in the morning, so in that respect represented value for money.
Aufenthalt von 1 Nacht im November 2023
Antwort von Natalie am 18. Dez. 2023
Good afternoon,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future,Kind regardsNatalie Arnold

8/10 – Gut

David

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 3. Jan. 2024
Good afternoon David,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.We wish you a happy and prosperous New year.Kind RegardsNatalie

8/10 – Gut

Andrea

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 14. Dez. 2023
Good morning Andrea,Thank you for taking the time to leave us your feedback,. We do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Colin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Det var et fantastisk sted at være venlig medarbejdere alt tip top
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 11. Dez. 2023
God eftermiddag Colin,Tak fordi du tog dig tid til at give os din feedback, vi håber at se dig igen i den nærmeste fremtid.Med venlig hilsenNatalie Arnold

8/10 – Gut

Anne

So near the airport
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Natalie am 11. Dez. 2023
Good afternoon Anne,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold

10/10 – Hervorragend

Linda

Aufenthalt von 1 Nacht im November 2023
Antwort von Natalie am 11. Dez. 2023
Good afternoon Linda,Thank you for taking the time to leave us your feedback, we do hope to see you again in the near future.Kind RegardsNatalie Arnold