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"Champneys Mottram Hall – Wellness Retreat or Overpriced Sauna? We were really looking forward to a relaxing night at Champneys Mottram Hall. For over £200 a night, you’d expect comfort. Instead, we got a masterclass in how not to do hospitality. We asked to see a room first — after reading quite a few bad reviews (which turned out to be accurate). The room they showed us was fine… but then it wasn’t available anymore. So we booked another one, slightly cheaper, still overpriced. It wasn’t even ready, despite being listed as available online. We were sent to the restaurant to wait, where the only food was burgers and fries — at a wellness resort. Classy. When we finally got the room key, we stepped into what felt like a furnace — at least 40°C, no air conditioning, barely openable windows, and a tiny desk fan trying to cool it down. Outside the window? A wall of deafening industrial ventilators. The room was loud, boiling, and totally unfit for sleep or rest. If I wanted to be roasted alive next to jet engines, I’d have booked a Ryanair tarmac picnic. Save your money. This isn’t luxury — it’s a loud, sweaty disappointment dressed up as a spa break. "

"Die gebuchte Kategorie stand nicht zur Verfügung (Twin statt Double erhalten). Das gebuchte Frühstück wurde nicht mal erwähnt, keine Hinweise zu Frühstückszeiten oder Räumlichkeiten. Bad ohne Fenster und ohne funktionierende Belüftung, die Dusche hatte überall Schimmel. Matratze durchgelegen, man hat jeden einzelnen Bestandteil gespürt. Positiv: kurzer Weg zum Bahnhof. "

"Ruhiges, sauberes Hotel etwas außerhalb der Innenstadt. Leider lag unser Zimmer zur Straße hin, auf der ein Kanaldeckel beim Überfahren laute Geräusche machte."

"The reception looks more like a helpdesk as many people passing by for the gym. The hotel spa is crowded as many locals use it. There was no space in the sauna. Breakfast does not have a big choice. Rooms are nice and comfy."

"This Hilton has rooms which are clean and quiet, beds are good but no option to ventilate the room. The restaurant facilities can’t be worse: at opening time of the restaurant we ordered food and 10 minutes later you are told to order something else because they ran out of it. As we had chosen something else, the response was: “Is THAT all, you want nothing else?” In a very arrogant way. Then they even expect a tip afterwards. During Checkout, the receptionists were unable to produce an invoice. I wanted to know how much and for what I would be charged. This was the wrong question as the receptionist in jogging-trousers became very unfriendly. This is not what I’m used to experience in a Hilton Hotel!"