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We do not recommend contacting the hotel in advance — it is simply pointless. You will not receive any reply, and your messages will either be ignored or not read at all. We only stayed at this hotel for a few hours, but unfortunately, we did not feel welcome at all. Our first interaction at reception was disastrous. The staff member was condescending, and we had to insist for them to agree to store our luggage while waiting for our rooms to be ready. We were even asked whether we had read the booking conditions before making our reservation, which felt unnecessary and unwelcoming. When we returned later, there was no one at reception. We had to go through the hotel’s restaurant (which is part of the hotel) to find someone willing to give us our room keys. Unfortunately, the welcome there was not much better. For the price we paid, we were not expecting luxury — but we were at least expecting a pleasant and professional welcome. Sadly, that was not the case.

Das Zimmer hat seinen Zweck erfüllt. Bei einem Zimmer mit Balkon sollte man bedenken, dass es direkt zur Straße rausgeht und es dort sehr laut werden kann. Vor allem, wenn Veranstaltungen in der nahe gelegenen Roig-Arena stattfinden, kommt es durch sehr viel Fans zu starken Lärmbelastungen. Unsere Zimmertür ist nie richtig ins Schloss gefallen. Man musste sie immer zu ziehen. Dies haben wir direkt bei unserer Ankunft bemerkt und der Rezeption mitgeteilt. Jedoch wurde das Problem bis zum Tag unserer Abreise nicht behoben. An zwei Tagen, an denen wir den ganzen Tag in der Stadt unterwegs waren und zurück ins Hotel gekommen sind, wurde die Tür nicht durch die Reinigungskraft ins Schloss gezogen, so dass sie wohl den ganzen Tag aufstand. Auch dies haben wir der Rezeption gemeldet. Diese hat uns daraufhin einen Rabatt angeboten, den wir bis heute nicht erhalten haben.

The property is in an excellent location. My flight was a bit delayed, and we arrived at 10 pm, which incurred a 30-euro fee that seemed a little nickel-and-diming. We were on the 7th floor of an older building, but the apartment met our needs. The only con is that there is no coffee maker. The washing machine is very handy. The staff is friendly.

Great location, space and terrace. Beds could be comfier.