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Bewertungen von UNAHOTELS Napoli

4 out of 5
UNAHOTELS Napoli
Piazza Garibaldi, 9/10, Naples, NA

Bewertungen

8,8

Hervorragend

560 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
313 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 8 - Gut" "
86 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 6 - Okay" "
21 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
23 von insgesamt 1003 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,2/10

Personal & Service

8,8/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Denise Mandy

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Schöne und saubere Zimmer, zentral gelegen. Unbedingt Ohrstöpsel mitnehmen, wenn man geräuschempfindlich ist, da die Feuerwehr sehr oft fährt, nachts die Müllabfuhr fährt und die Autofahrer dauerhaft hupen und die Wände sehr dünn sind. Wir hatten außerdem sehr viele Mücken im Zimmer. Wir können die Bar empfehlen die Drinks waren lecker und das Personal war sehr nett. Lediglich die Angestellten am Empfang waren sehr arrogant und unfreundlich. Alles in allem kann ich das Hotel weiterempfehlen.
Aufenthalt von 4 Nächten im Mai 2024

6/10 – Okay

Dr. Johannes

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Central located but it was absolutely tooNoizy in the Night, we did not Sleep Moore than Two hours even in the de luxe room … Perfect Restaurant on the sixth floor and denies the rooftop terrace…
Aufenthalt von 1 Nacht im April 2024
Antwort von Hotel Management am 1. Mai 2024
Dear Guest,thanks for taking time to review your stay.We're sorry to read that you weren't able to sleep at the night for noises coming from the street, we are located in the main square of Naples, in a crowded, convenient and strategical area, for that we gave to you a room on a high floor, provided with sound proofing windows, to isolate chaos outside. We are sure you appreciated at least the proximity to central station and historical center and we hope to see you back soonBest regards

10/10 – Hervorragend

Gerald

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles gut wie erwartet..
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 29. März 2024
Dear Gerald,thanks for having chosen us and to trust in our service, it's been a pleasure to have you here and we hope to see you back next time, thanksBest wishes

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dinner - Restaurant Preise nicht gerade niedrig
Aufenthalt von 5 Nächten im März 2024
Antwort von Hotel Management am 29. März 2024
Dear Micheale,thanks for the review, we're glad your stay has been overall satisfying. As you kindly chose our restaurant on the terrace with an amazing view on Mt Vesuvius, we'd like to underline that our offer is daily-made by our Chef, nothing is prepacked and menu is constantly renewed in order to let our guests tasting real neapolitan cousine, thanksBest wishes

10/10 – Hervorragend

Klaus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Located close to the main station and just a short walk to the old historical part of the city. So best place to explore Napoli. The rooms are in best condition, new equipment, safe, minibar, comfortable queen bed and excellent breakfast buffet. Indeed, even apart from the noise reduceding windows, it is still loud at night. But that is not the hotels fault, this is Napoli. I recommend the Una!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Management am 29. März 2024
Dear Klaus,we'd like to really thank you for such an amazing and detailed review about your stay. Comments like these push us to keep grinding and working hard to satisfy our Guests needs and requests while abroad. We're glad you enjoyed breakfast on the RoofTop and we hope to see you back soon,Best wishes

6/10 – Okay

Yan

Mit der Familie gereist
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 16. Feb. 2024
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.Hope to have you back soonBest regards

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im September 2023
Antwort von Hotel Management am 8. Okt. 2023
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

8/10 – Gut

Lydia

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 6 Nächten im August 2023
Antwort von Hotel Management am 30. Aug. 2023
Dear Lydia,we are glad you enjoyed your stay at any level ,thanksLooking forward to welcoming you soonBest wishes

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cool
Very nice rooms , great location, comfortable beds , amazing rooftop and great service at the restaurant. WIFI needs to get better and an update at the reception will be great.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Management am 12. Juni 2023
Dear Guest,we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.Hoping to welcome you again soon as our guest,Best regards

10/10 – Hervorragend

Thorsten

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Hotel Management am 25. Mai 2023
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Alles tip top! Wir waren super zufrieden! Das Bett war das bequemste Hotelbett in dem wir je geschlafen haben!
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Hotel Management am 7. Juni 2023
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. We are honored by your kind review and we are thankful for having underlined the quality of the mattresses recently changed in order to provide to our guest the best comfort at the nightHoping to welcome you again soon as our guest,Best regards

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2023
Antwort von Hotel Management am 24. Apr. 2023
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 – Hervorragend

Jasmin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alles prima
Aufenthalt von 2 Nächten im November 2022
Antwort von Hotel Management am 19. Nov. 2022
Dear Madame Jasmin,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

8/10 – Gut

Joerg

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Zimmer war fantastisch, sauber und die Betten ein Traum. das Nachtessen war vorzüglich, sehr gute Bedienung, sowie auch das Frühstück, sehr grosszügig und die Terrasse war ein Traum.
Aufenthalt von 1 Nacht im September 2022
Antwort von Hotel Management am 22. Sept. 2022
Dear Sir Joerg,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services.We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. We are glad to have completely satisfied your high expectations, comments like this push us to give it all to let our guests have the best experience ever; we are honored by your kind feedback about the quality of Vesuvio RoofTop Bar&Restaurant's breakfast on the terrace, away from the city noises and chaosHoping to welcome you again soon as our guest. Moreover we're really proud for what you wrote about the mattresses as we have changed them recently to guarantee the best comfort during the night to our guestsLooking forward to welcoming you again very soonBest regards

6/10 – Okay

Doris

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Frühstücksbuffet schöne grosse Auswahl! Das Brot war jedoch nicht ganz frisch. Eine Kaffeemaschine finde ich etwas wenig für so viele Gäste. Meine Kollegin war in einem anderen Zimmer. Sie hat zwei mal wegen der Klimaanlage an der Reception gefragt, niemand ist vorbei gekommen um nachzuschauen. Auch wurden bei ihr die Kaffeeportionen und Nüssli nicht nachgefüllt. Einmal wurde bei ihr erst am Nachmittag das Zimmer gemacht, meine Kollegin durfte grad mal schnell rein um auf die Toilette zu gehen. Wir denken, dass dahinter rassistische Motive stecken könnten. Sie ist aus Äthiopien.
Aufenthalt von 7 Nächten im August 2022

8/10 – Gut

Carla

Gut: Sauberkeit und Personal & Service
Gute Lage, tolle Dachterrasse. Einige Dinge fehlen -Wasserkocher,kos
Aufenthalt von 5 Nächten im April 2022
Antwort von Hotel Management am 24. Apr. 2022
Dear Madame, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. We are glad you enjoyed our Vesuvio RoofTop Bar&Restaurant within its romantic and relaxing view on the city of Naples. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Petra

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
ideale Lage bei Bahnhof ( Pompeji, Sorrento,...) und Metro, Altstadt in unmittelbare Nähe. Wunderschöne Dachterrasse mit Aussicht und tolles Frühstücksbüffet, nettes Personal.
Aufenthalt von 3 Nächten im April 2022
Antwort von Hotel Management am 30. Apr. 2022
Dear Madame Petra,, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Manfred, Wien

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Ausgezeichnetes Frühstücks-Büffet - Auswahl sehr reichhaltig
Aufenthalt von 4 Nächten im Januar 2022
Antwort von Hotel Management am 18. Jan. 2022
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lage ist sehr gut (nähe Hauptbahnhof). Aber am Abend ist Vorsicht geboten . Hotel sauber; Personal sehr freundlich; Fenster müssen immer geschlossen sein (sonst sehr laut ).
Aufenthalt von 5 Nächten im Juli 2021
Antwort von Luca Giuliano, General Manager am 12. Aug. 2021
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
WLAN hat während unseres gesamten Aufenthaltes von 4 Tagen nicht funktioniert. WLAN Stärke im Zimmer sehr schlecht. Kein Wasserkocher bzw. Kaffee oder Tee im Zimmer. Keine Vorhänge vor den Fenstern/Terrasse. Tägliche Zimmerreinigung auch nach 11/12 Uhr. Sehr sauberes Zimmer. Fenster haben eine gute Schalldämpfung, gelegentliches Hupen von der Straße hört man doch.
Aufenthalt von 4 Nächten im Juli 2021
Antwort von Luca Giuliano, General Manager am 3. Aug. 2021
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We were pleased that you pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2021
Antwort von Luca Giuliano, General Manager am 3. Aug. 2021
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Werner

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Der Ausblick auf Stadt und Vesuv war toll. Die Damen an der Rezeption war en sehr Hilfsbereit auch bei der Buchung von Tickets. Preis Leistung war sehr gut. Die Lage direkt am Bahnhof und am centro storiko (ca.10 min Fussweg) war ideal
Aufenthalt von 5 Nächten im Oktober 2020
Antwort von Luca Giuliano, General Manager am 20. Okt. 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im September 2020
Antwort von Luca Giuliano General Manager am 11. Okt. 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hotel liegt nahe am Bahnhof, das Zimmer war sauber, gutes Frühstück
Aufenthalt von 1 Nacht im August 2020
Antwort von Luca Giuliano, General Manager am 8. Sept. 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Sonja

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schöne Dachterrasse aber stinkendes Zimmer
Das Hotel hat sehr freundliches und hilfsbereites Personal. Die Terrasse auf dem Dach ist super schön! Das Badezimmer war auch top nur das Zimmer an sich hat total nach altem Teppich gestunken..
Aufenthalt von 2 Nächten im August 2020
Antwort von Luca Giuliano, General Manager am 1. Sept. 2020
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Stefan, Berlin

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Central location, nice breakfast on the roof top, large rooms.
Aufenthalt von 5 Nächten im August 2020
Antwort von Luca Giuliano, General Manager am 25. Aug. 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Ronny

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2020
Antwort von Luca Giuliano, General Manager am 25. Aug. 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Anton

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great view in Napoli center
Very central hotel with parking spot nearby. Great rooftop bar and big breakfast. View was great, people were nice and helpful.
Aufenthalt von 2 Nächten im Juli 2020

10/10 – Hervorragend

Udo

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfekte Lage . Die Fenster sehr gut so hört man das Treiben rund um das Hotel gar nicht
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Luca Giuliano, General Manager am 2. März 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best Regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Februar 2020
Antwort von Luca Giuliano General Manager am 23. Feb. 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr schönes Hotel, in zentraler Lage. Von der Dachterrasse blickt man auf den Vesuv. Zum Bahnhof und Metrostationen ca.10 min. Fußweg. In die Altstadt ca. 15 min. Fußweg.
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Luca Giuliano General Manager am 23. Feb. 2020
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gute Lage, sauberes, aber sehr hellhöriges Zimmer trotz Seitenstrasse (liegt wohl an der Stadt selbst). Frühstück mit guter Auswahl und Kaffee nach Wahl.
Aufenthalt von 5 Nächten im Dezember 2019
Antwort von Luca Giuliano General Menager am 2. Jan. 2020
Dear guest, We would like to thank you for taking part of your time reviewing our hotel, allowing us to monitor the quality of our services. Having taken note of your positive opinion, we are grateful to you for noticing us what we did not consider to be up to our standards. We are sorry, on the other hand, that you have not met your expectations regarding your room. If we had known during his stay, we would have been happy to propose a room change so as to give her a pleasant stay. We will be happy to assist you during your next stay with a room that suits your needs. to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

geetika

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect location
Aufenthalt von 2 Nächten im August 2019
Antwort von Luca Giuliano General Manager am 22. Dez. 2019
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Schönes Hotel mit außergewöhnlich freundlichem Personal.
Aufenthalt von 4 Nächten im November 2019
Antwort von Luca Giuliano General Manager am 1. Dez. 2019
Dear Mr. we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Etwas laut, da direkt am Bahnhof, ansonsten aber süßes Hotel!
Aufenthalt von 2 Nächten im November 2019
Antwort von LUCA GIULIANO GENERAL MANAGER am 25. Nov. 2019
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We were pleased that you pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.We regret very much to read that your complaint refers to the outside noise.However, we wish to inform you that all our rooms have windows which have the function to isolate outside noise.Obviously, as we stand at 200 mt from the central station, the heart of the city and the nerve center of all transport links with the most famous tourist sites, we can not consider ourselves located in a peaceful setting. We regret not having known in time so as to offer a room change, perhaps with a view of the square as you requested. We hope to welcome you again soon as our guest

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Man muss wissen, dass es dort am Bahnhof auch nachts viel Verkehrslärm gibt (Sirenen!), was auch bei geschlossenen Fenstern deutlich hörbar ist. Die Dachterrasse, das Frühstück und das Personal sind super! Es war sehr sauber. Das Bett und das Kissen sind sehr hart. Es lohnt sich, nach einem anderen Kissen zu fragen.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von LUCA GIULIANO GENERAL MANAGER am 21. Nov. 2019
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We were pleased that you pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.We regret very much to read that your complaint refers to the outside noise.However, we wish to inform you that all our rooms have windows which have the function to isolate outside noise.Obviously, as we stand at 200 mt from the central station, the heart of the city and the nerve center of all transport links with the most famous tourist sites, we can not consider ourselves located in a peaceful setting. We regret not having known in time so as to offer a room change, perhaps with a view of the square as you requested. We hope to welcome you again soon as our guest

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ideal Nähe Bahnhof
Ideal Nähe Bahnhof. Für Standort (Bahnhof) hoher Standart.
Aufenthalt von 1 Nacht im November 2019
Antwort von Luca Giuliano,General Manager am 23. Nov. 2019
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Kristiana, Berlin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a pleasant stay in the hotel. It was very quiet (inside the hotel), breakfast was very good. The employees were really nice and helpful. I got a birthday surprise in my hotelroom, that was so kind! We would like to come back for sure! Thanks a lot!
Aufenthalt von 7 Nächten im November 2019
Antwort von Luca Giuliano, General Manager am 20. Nov. 2019
Dear Kristiana, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Leider sind die Zimmer zur Straße extrem laut, es ist ei
Aufenthalt von 2 Nächten im November 2019
Antwort von Luca Giuliano General Manager am 13. Nov. 2019
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services.We were pleased that you pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us.We regret very much to read that your complaint refers to the outside noise.However, we wish to inform you that all our rooms have windows which have the function to isolate outside noise.Obviously, as we stand at 200 mt from the central station, the heart of the city and the nerve center of all transport links with the most famous tourist sites, we can not consider ourselves located in a peaceful setting. We regret not having known in time so as to offer a room change, perhaps with a view of the square as you requested. We hope to welcome you again soon as our guest

8/10 – Gut

Elfie, Nürnberg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
das Hotel war wunderbar renoviert, schöne Farben und eine tolle Dachterrasse
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von LUCA GIULIANO GENERAL MANAGER am 9. Nov. 2019
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Die Lage ist verkehrstechnisch perfekt. Zug und U Bahn sind direkt um die Ecke, 20 min. Fußweg bis zur Fähre. Auch die Nähe zur Altstadt ist perfekt. Das Umfeld an sich ist natürlich Bahnhofsgegend. Das Hotel selbst stellt die sichere und saubere Oase dar. Preis-/Leistungsverhältnis ist bestens. Besonders schön ist die Dachterasse mit dem Blick über Neapel, wo man bestens frühstücken oder dinnieren kann.
Aufenthalt von 6 Nächten im Oktober 2019
Antwort von Luca Giuliano,General Manager am 15. Dez. 2019
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Luca Giuliano General Manager am 28. Okt. 2019
Dear Mr. we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Marion

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von Luca Giuliano General Manager am 2. Nov. 2019
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sehr freundliches Personal, bereits beim Empfang. Hilfsbereit beim Touren buchen. Leider hat das Restaurant nur eine kleine Speisenauswahl respektive exquisite.
Aufenthalt von 4 Nächten im Oktober 2019
Antwort von Luca Giuliano,General Manager am 3. Nov. 2019
Dear Guest, we would like to thank you for taking the time to review our hotel. This will help us to monitor the quality of our services. We have noted that, in general, your comments were positive. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. Hoping to welcome you again soon as our guest, Best regards

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Zimmer und Bad hatten modernen Standard. Unangenehm war der Geruch aus der Kanalisation, der allerdings nach Öffnung der Fenster schnell verflog. Prima Personal. Prima Frühstück.
Aufenthalt von 2 Nächten im Oktober 2019
Antwort von Luca Giuliano,General Manager am 6. Okt. 2019
Dear Guest, we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest, Best regards

10/10 – Hervorragend

Sheryl

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Awesome staff and amenities
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Martin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff are superb, the hotel is stunning.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Hotel Management am 23. Mai 2024
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 – Hervorragend

Maureen, Franklin

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the location. In the heart of Piazza Garibaldi. Very walkable and tons of restaurants to choose from.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Alla

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice and clean rooms, very comfortable beds. We had a nice dinner at the hotels rooftop restaurant, food was very good.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards

10/10 – Hervorragend

Robin

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Hotel Management am 22. Mai 2024
Dear Guest,we would like to thank you for taking time to review our hotel. This will help us to monitor the quality of our services. We are pleased to see that you have a favourable opinion of our Hotel and that we have managed to satisfy all your needs. This is very rewarding and gives us an incentive to go on improving our services. Hoping to welcome you again soon as our guest,Best regards