Finde Museo Carmen Thyssen Hotels

"Two years ago, I stayed in Andorra and had a great experience. This time, I returned to celebrate my daughter’s 9th birthday and booked a hotel in the city center, but unfortunately, it did not meet our expectations. At check-in, we were told that parking costs 30 euros per night, despite it being listed in the reservation. We also arranged a birthday cake and were told it would be provided free of charge. Problems started immediately. The elevator was covered in cardboard and became increasingly dirty with dust and construction debris. Every morning we were woken up by construction noise. In the room, the hair dryer stopped working after 30 seconds but was replaced the same day—however, the staff showed no apology or understanding. The bathroom was not properly cleaned, basic items were missing, and the bed linens were not arranged correctly. Housekeeping was inflexible with cleaning times. The internet did not work at all, even after we reported it twice. The biggest disappointment was the birthday cake. It was promised in the morning, but no one came. We waited until 4 p.m., went out, and only received it at 10 p.m., which was far too late and poorly organized. Additionally, the air conditioning did not work, making the room uncomfortable. Overall, this was a very disappointing stay. For the price we paid, the service was far below expectations. In my opinion, this hotel deserves no more than 2 stars, and I would not recommend it."

"Sehr gut und sauber!"

"Our stay did not live up to the positive reviews and our expectations. On the positive side, the hotel is well located and the staff was nice throughout. When we arrived, we were given a very big room with two single beds pushed together, without even a mattress topper to make it a proper double. The receptionist kindly moved us to a smaller but decent room with a queen-size bed. However, the night was extremely uncomfortable. It was very hot, and opening the window only partially helped due to the noise (beeping and revving cars, as the hotel is directly above the main road). The air conditioning did not work, which was not communicated to us (we were told it’s due to regulations after recent snow). We were provided with a fan, but the plug was broken, and by the time we realised at bedtime, we didn’t bother reporting it. We had already bought earplugs from the pharmacy and ended up sleeping with the window open. Also worth noting: no kettle in the room (which seems common for NH hotels, but still a bit surprising), and finding the parking requires checking the NH official website as it’s not the same address as the hotel. The entrance is on a street behind the hotel (the parking itself is underneath, but access is from the back). Overall, we did not expect this from a 4-star hotel and would not stay here again or recommend it."

"Angenehmer Kurzaufenthalt, geräumige Zimmer und angemessenes und gutes Frühstück und Abendessen"

"Schönes, ruhiges Zimmer, Wellnessbereich nicht besucht, Frühstück etwas chaotisch und schlecht organisiert"

"Nett aufbereitet "

"Marvellous hotel in the middle of the city with very nice and helpful staff. "

"Die Lage ist top, das Personal war sehr freundlich, und der Pool ist ein nettes Extra - für einen Hotelpool relativ groß und mit toller Aussicht. Das Haus ist, wie wohl fast alle Gebäude in der Stadt, relativ alt. Unsere Zimmer waren jedoch renoviert. Ich würde das Hotel wieder wählen, wenn ich noch mal nach Andorra reisen sollte."

"Super Lage, Stadtzentrum, Menem Einkaufsmeile. Super Frühstück, und Buffet zum Mittagsessen oder Abendessen richtig gut."