Außenpool, Liegestühle
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Bewertungen von Radisson Collection Hotel, Hormuz Grand Muscat

5 out of 5
Radisson Collection Hotel, Hormuz Grand Muscat
Airport Heights, PC 111, Seeb, Muscat

Bewertungen

8,8

Hervorragend

172 von insgesamt 310 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
97 von insgesamt 310 Gästebewertungen haben eine Bewertung von 8 - Gut" "
19 von insgesamt 310 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 310 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
12 von insgesamt 310 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

9,0/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Stefan, Stuttgart

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Das Radisson ist ein fünf Sterne Hotel. Genau so empfanden wir auch die Sauberkeit und den Service etc. Alles klasse. Nach unserer Oman-Rundreise haben wir den letzten Tag zur Erholung vor dem Rückflug dort verbracht und uns sehr wohl gefühlt. Der Pool ist sehr gut und es gibt einen kleineren Kinderpool, in dem unsere beiden sehr viel Spaß gehabt haben. Da unser Flug spät am Abend war, haben wir einen kostenlosen Late Checkout um 16 Uhr bekommen. Das war klasse auch damit wir mit unseren Kindern nicht sinnlos am Flughafen "campen" mussten. Das Hotel hat unsere Erwartungen übertroffen.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Benson am 13. Jan. 2024
Dear Stefan,We are genuinely delighted to receive your glowing review, and we appreciate you taking the time to share your positive experience with us. It warms our hearts to know that you felt the Radisson lived up to its five-star status and that everything, from cleanliness to service, met your expectations.We're thrilled to hear that you chose our hotel to relax after your Oman tour, and we're delighted that you felt very comfortable during your stay. It's wonderful that the pool, including the smaller children's pool, provided entertainment and enjoyment for your two little ones.Providing a late checkout until 4 p.m. for your late evening flight was our pleasure. We understand the importance of a smooth and comfortable transition, especially with children, and we're glad we could contribute to a stress-free departure for your family.Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back for more moments of relaxation and comfort in the future.Once again, thank you for choosing Radisson!Best Regards,Benson JohnReservations Manager

10/10 – Hervorragend

Petra

Aufenthalt von 1 Nacht im Februar 2023
Antwort von Benson am 29. März 2023
Dear PetraGreetings!Thank you for taking a time to write a review about your recent stay experience.We look forward to welcome you again.RegardsReservations Team

8/10 – Gut

Christoph

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gepflegtes Hotel in unmittelbarer Nähe zum Airport
Da unser Flug nach Hause in der Frühe war, haben wir ein Hotel in der Nähe des Flughafens gesucht, damit wir wegen dem hohen Verkehrsaufkommen in relativ kurzer Zeit beim Check-in sein konnten. Das Hotel ist weniger für Touristen geeignet, mangels Zielen in unmittelbarer Nähe. Also eher für Business Leute gedacht. Gute Auswahl an Restaurants mit hotelüblichen Preisen. Alkohol wegen der extrem hohen Steuer im obersten Preissegment. Schöne Innenhofanlage mit Swimmingpool.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Benson am 29. Dez. 2022
Dear ChristophGreetings!Thank you for taking a time to write a review about your recent stay experience. We are gals to know that you had a comfortable stay with us. Your feedback about the pricing has been addressed and we look forward to welcome you once again.Warm RegardsBenson John

6/10 – Okay

Eilert

Gut: Sauberkeit und Zustand der Unterkunft
Gutes Hotel im Nichts mit überteuerten Restaurants
Transfer vom Airport sehr kompliziert- 3x nachgefasst, dann wartete der Fahrer woanders . Zimmer super, aber ohne Ausblick oder Balkon. Schicker Innenhof. Buffet abends 45,- Euro pro Person, 1 kleines Bier 12,- Euro, dazu Zwangskonsum, um ein WM Spiel mitschauen zu dürfen. Transferzeit viel zu lang- ca 15 Minuten aufgrund ungünstiger Strassenführung. Ausserhalb des Hotels nichts zu Fuss erreichbar - Einöde und Baustellen Drumherum- wir würden nächstes Mal auch nur für eine Nacht lieber gleich ins Hyatt fahren.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Benson am 13. Dez. 2022
Dear EilertGreetings!Thank you for taking a time to write a review about your recent stay experience. We regret to know that your overall experience did not met your expectation and we are really sorry about that.Your feedback about the transportation has been addressed to the concern. Road construction which you have mentioned is something out of our control as it was a project from the government, however this is getting over in few days.We look forward to welcome you once again to experience a nothing short of an exceptional stay.Kindly get in touch with me personally with a following email benson.jacob@radissoncollection.com on your next visit and will make sure that you will get an exception stay.RegardsBenson John

10/10 – Hervorragend

Cornelia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Ruhig + Nähe Flughafen ohne Lärm
Super freundliches Personal. Top Frühstücksbüffet; Bettwaren hervorragend. Nähe Flughafen, jedoch kein Fluglärm
Aufenthalt von 1 Nacht im November 2022
Antwort von Benson am 3. Dez. 2022
Dear GuestThank you for taking a time to write a review about your recent stay experience. You feedback is highly appreciated and we are glad to know that you had an exception stay with us.We look forward to welcome you once again.RegardsBenson John

10/10 – Hervorragend

Cornelia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
In Flughafennähe, jedoch sehr ruhig gelegen.
Die Nähe zum Flughafen Muskat ist ideal. Leider ist die Umgebung des Hotels nicht wirklich sehenswert. Alles andere jedoch einfach toll; angefangen beim Empfang, tolles Zimmer, super Frühstücksbuffet, sehr schöner Pool mit einer mega Abendstimmung zu einem Drink. Trotz Flughafennähe sehr sehr ruhig gelegen.
Aufenthalt von 2 Nächten im November 2022
Antwort von Benson am 16. Nov. 2022
Dear CorneliaGreetings!Thank you for taking a time to write a review about your recent experience. We are glad to know that you had an exceptional stay with us.We look forward to welcome you once again.Warm RegardsBenson John

8/10 – Gut

Michael

Aufenthalt von 1 Nacht im Mai 2022
Antwort von The Management Team am 21. Mai 2022
Dear Michael Thanks for taking a time to write a review and we are glad to know that you had a comfortable stay with us. Thank you once again and we look forward to welcome you again, Regards Management Team

10/10 – Hervorragend

Dean

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im März 2022
Antwort von The Management Team am 4. Apr. 2022
Dear Dean, Thank you for your review. We hope you had enjoyed your stay with us. We look forward to welcoming you back again. Best Regards. The Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im März 2022
Antwort von The Management Team am 4. Apr. 2022
Dear valued guest, Thank you for your review. We hope you had enjoyed your stay. We look forward to welcoming you back again. Best Regards. The Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von The Management Team am 19. Dez. 2021
Dear Guest, Thank you for your review. We are delighted to know that you had an exceptional experience at the hotel. We look forward to welcoming you back again to the hotel. Best Regards, The Management Team

6/10 – Okay

Karin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wir hatten in den ersten Tagen keinen Mietwagen, und zu Fuß konnte man leider kein Café, keinen Lebensmittelladen, kein Restaurant o.Ä. erreichen. In der näheren Umgebung gab es nichts und leider auch keinen öfffentlichen Personennahverkehr. Der Hotel-Shuttlebus zur "Muscat City Center Mall" ging nur zu einem großen Einkauszentrum, das diesen Namen trug. Hier fand man alle Marken/ Modelabels, die man in Deutschland auch finden kann. Darauf hätte ich gut verzichten können. Immerhin konnten wir dort auch etwas zu essen kaufen, denn die Preise im Hotel waren etwa dreieinhalb mal höher als gewohnt. Leider hatte der Fahrer des Shuttlebusses uns dann auch nicht - wie abgesprochen - abgeholt usw., so waren die ersten Tage für uns, trotz des sehr netten Personals, insgesamt recht frustrierend. Mit dem Mietwagen wurde es dann deutlich besser; aber noch besser wäre es gewesen, von Anfang an eine Rundreise zu planen und sich nicht auf ein Hotel festzulegen... Beim nächsten Mal dann!
Aufenthalt von 15 Nächten im Dezember 2019
Antwort von The Management Team am 12. Jan. 2020
Dear Ms. Karin, Thank you for your review. We are delighted to know that the staff have extended the exceptional hospitality. We do apologize for the transportation incident. We will investigate the issue and an action will be taken to avoid re-occurrence. We look forward to welcoming you back again. Best Regards, The Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von The Management Team am 22. Dez. 2019
Dear Valued Guest, Thank you for your review. We wish you had an exceptional stay at the hotel. Best Regards, The Management Team

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Diese Unterkunft ist einfach excellent. Sehr sauber. Sehr nettes Personal.
Aufenthalt von 7 Nächten im November 2019
Antwort von The Management Team am 15. Nov. 2019
Dear Valued Guest, Thank you for your review. We wish you had an exceptional stay at the hotel. Best Regards, The Management Team

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lage ist sehr gut. personal äusserst freundlich. Preise für food/wine extrem teuer und da momentan sehr windig, schlagen Windsegel an Stahlmasten, was va nachts extrem lärmig ist und stört.
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von The Management Team am 30. Okt. 2019
Dear Valued Guest, Thank you for your review. We are delighted to know that you liked the hotel and it's facilities. We will review the cost of the food and beverage and we ensure that we offer the best competitive price. We apologize for the noise disturbance you experienced during your stay. We look forward to welcoming you back again. Best Regards, The Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel in der Nähe des Flughafens
Das Hotel ist unweit vom Flughafen entfernt und bietet einen beschränkten Flughafenshuttle an. In der Umgebung hat es nicht sehr viel und nur per Taxi oder Auto erreichbar. Der Strand sowie die Altstadt sind eher weit weg vom Hotel. Das Hotel selber ist sehr schön und bietet jede erdenkliche Annehmlichkeit an. Die Preise für das Frühstück sowie Abendessen usw sind eher sehr hoch.
Aufenthalt von 1 Nacht im April 2019
Antwort von The Management Team am 25. Apr. 2019
Dear Valued Guest, Thank you for your review. We are delighted to know that you liked the hotel. You can enjoy our attractive bed, breakfast and dinner package that is available on Hotels.com. We look forward to welcoming you back again. Best Regards. The Management Team

10/10 – Hervorragend

Martin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2019
Antwort von The Management Team am 18. Apr. 2019
Dear Martin, Thank you for your review. We wish you had an exceptional stay with us. We look forward to welcoming you back to our hotel. Best Regards. The Management Team

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2019
Antwort von The Management Team am 6. Apr. 2019
Dear Valued guest, Thank you for your review. We wish you had an exceptional stay. We look forward to welcoming you back again. Best Regards. The Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Gutes Hotel, primär für Businessreisende
Lage: Etwas weit von Muscat entfernt Frühstück: gute Auswahl, gute Qualität Zimmer / Sauberkeit: grösszügige, sehr saubere Zimmer, leider ohne Balkon Service: Concierge schlechte Englisch-Kenntnisse Gym: gut ausgestattets Fitnesscenter
Aufenthalt von 3 Nächten im März 2019
Antwort von The Management Team am 26. März 2019
Dear Valued Guest, Thank you for your review. We are delighted to know that you liked the hotel which very well located next to Muscat International Airport with very easy access to main roads in Muscat. We do have a balcony in our Junior Suites category. Please feel free to ask the reception for your next visit. We look forward to welcoming you back again. Best Regards, The Management Team

8/10 – Gut

Tobi, Luzern ch

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Hotel insgesamt. Sehr kleiner Wellness Bereich. Etwas ausserhalb daher Auto erforderlich.
Aufenthalt von 8 Nächten im Dezember 2018
Antwort von The Management Team am 3. Jan. 2019
Dear Tobi, Thank you for your review. We are delighted to know that you liked the hotel. Our wellness center has the best-advanced machine in the city. We look forward to welcoming you back again. Best Regards. The Management Team

10/10 – Hervorragend

Moony, München

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr zuvorkommendes und freundliches Hotelpersonal. Großes Engagement um den Kunden behilflich zu sein. Saubere Zimmer, gutes Essen. Alles tipptopp!
Aufenthalt von 4 Nächten im Dezember 2018
Antwort von The Management Team am 30. Dez. 2018
Dear Moony, Thank you for your review. We are delighted to know that our staff have extended the exceptional hospitality to make your stay memorable. We look forward to welcoming you back again. Best Regards. The Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von The Management Team am 29. Dez. 2018
Dear Valued Guest, Thank you for your rating. We wish you had an exceptional experience in the hotel. Best Regards. The Management Team

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2018
Antwort von The Management Team am 26. Nov. 2018
Dear Valued Guest, Thank you for your review. We wish you had an exceptional stay with us. We look forward to welcoming you back. Best Regards. The Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent Hotel für Business travel. Very good Food, excellent service.
Aufenthalt von 2 Nächten im April 2018
Antwort von The Management Team am 14. Apr. 2018
Dear Valued Guest, Thank you for your review. We are delighted to know that you liked our hotel and our staff services. Looking forward to welcoming you back. Best Regards. The Management Team

10/10 – Hervorragend

robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Jederzeit wieder mit Begeisterung
Hervorragendes Haus, 10 Minuten vom neuen International Airport entfernt. Absolut empfehlenswert
Antwort von The Management Team am 5. Apr. 2018
Dear Robert, Thank you for your review. We are delighted to know that you have enjoyed your stay with us and thank you for recommending us. We look forward to welcoming you back. Best Regards. The Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Der Service im Hotel ist erstklassig. Es biietet verschiedene Möglichkeiten sich zu verpflegen und das Essen ist dabei überall sehr gut. Die Poollandschaft bietet alles was es braucht. Gut eingerichtetes Fitnesscenter und schönes SPA.
Aufenthalt von 3 Nächten im März 2018
Antwort von The Management Team am 19. März 2018
Dear Valued Guest, Thank you for your review. We are excited to know that you have enjoyed your stay in the hotel. The entire hotel is designed to be one of the most prestigious hotels in Oman. We look forward to welcoming you back. Best Regards. The Management Team

10/10 – Hervorragend

Christin, Stuttgart

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfektes Hotel in Messenähe
Ein Hotel für mich, in dem alles gestimmt hat. Gastfreundschaft, Service, Essen, Design, Zimmer- und Badgröße sowie Sauberkeit.
Aufenthalt von 8 Nächten im Januar 2018
Antwort von The Management Team am 15. Feb. 2018
Dear Christin, Thank you for your review. We are delighted to know that you liked our hotel and its facilities. It was our pleasure extending our luxury hospitality. We look forward to welcoming you back to the hotel. Best Regards. The Management Team

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Close to Airport, Breakfast very good
Close to Airport, everything you need inside of Hotel, Eating with having a beer before 6 p.m. not possible.Breakfast very good.
Aufenthalt von 1 Nacht im September 2017
Antwort von Shafaque am 16. Okt. 2017
Dear Thomas, Thank you for your review. We are delighted that you liked our breakfast. Actually, all guests can enjoy the alcoholic drinks in the bar or restaurants from 12:00 midday till 03:00 PM and from 06:00 PM till 02:00 AM and they can enjoy the drinks 24 hours in the room via our room service. We look forward to welcoming you back in the hotel. Best Regards. The Management Team

10/10 – Hervorragend

Domi

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice hotel near airport
Nice pool to swim in, relaxing atmosphere, close to airport but not much around this area. Perfect for a last night Very friendly staff;
Antwort von The Management Team am 3. Apr. 2017
Dear Domi, Thank you for your review. We are very excited to ready your feedback and that you hade a relaxing atmosphere We look forward to welcoming you back in our hotel. Best Regards. The Management Team

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Business Hotel in der Nähe zum Flughafen
Wir waren nur eine Nacht in dem Hotel, es hat einen sehr schönen Innenhof mit Wasserspielen und Swimmingpool. Die Zimmer sind groß, sehr modern und funktional eingerichtet. Das Bad ist luxoriös. Es ist eher ein Business Hotel mit direkter Nähe zum Flughafen von Muscat.
Antwort von Mohammed.keshreh@hormuzgrandhotel.com am 8. März 2017
Dear valued guest, Thank you for your review. We are so delighted to read your comments. We are proud to have such nice pool, water feature and amazing rooms. We look forward to wolcoming you again in our hotel. Best Regards The Management Team.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Imposantes Hotel im Flughafen Nähe.
Sehr schönes Hotel mit schönen Pool Bereich. Grosses Komfortables Zimmer.
Antwort von The Management Team am 26. Nov. 2016
Dear valued guest, Thank you for your review. We are delighted to know that you liked our pool and that our rooms were comfortable. We look forward to welcoming you again in the hotel. Best Regards. The Management Team

10/10 – Hervorragend

R, Bonn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gutes Hotel in Flughafennähe!
Das Hotel liegt unmittelbar am Flughafen (10 Minuten per Taxi) und ist ideal für internationale Tagungen oder Konferenzen mit internationaler Beteiligung geeignet. Technik und Catering für die Konferenz, für die ich nach Muskat gereist bin, waren perfekt - wie überhaupt der Service in dem Hotel nichts zu Wünschen übrig lässt. Ich würde auch privat wieder dieses Hotel wählen - es liegt zwar knapp 50 km von dem historischen Stadtteil entfernt, doch lassen sich Touren problemlos arrangieren, und das historische Muskat bietet keine Hotels diesen Standards.
Antwort von Shafaque am 4. Feb. 2016
Dear Guest We appreciate your feedback and positive comments and ratings. We are happy to hear that you had a memorable stay with us. Regards,

10/10 – Hervorragend

Faisal

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Benson am 5. Mai 2024
Dear FaisalGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

8/10 – Gut

ali

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Benson am 5. Mai 2024
Dear Ali,Greetings!Thank you for taking the time to rate us, and we are delighted to see the score of 4/5. We appreciate your positive feedback and look forward to welcoming you again.Best RegardsBenson JohnRoom Division Manager

10/10 – Hervorragend

Melanie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable hotel close to the airport.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Benson am 6. März 2024
Dear MelanieGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

8/10 – Gut

Elyane

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hôtel confortable près de l’aeroport
Bel hôtel près de l’aeroport et assez loin du centre de Mascate.. Hôtel très confortable, et propre mais assez froid . L’ambiance est impersonnelle et pas très cosy. Le personnel est gentil et attentionné. Bien pour une ou 2 nuits
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Benson am 20. Feb. 2024
Dear Elyane,Thank you for choosing to stay at The Hormuz Grand Hotel, and for taking the time to share your feedback with us. We appreciate your input, as it helps us understand the guest experience and make improvements.Your comment about the hotel not feeling cozy enough is duly noted, and we will review our heating systems and overall ambiance to ensure a more comfortable environment for our guests.If there are specific areas or aspects you believe we could focus on to enhance the coziness of the hotel, we would appreciate any additional details you can provide.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an improved and more comfortable experience in the future.Best regards,Benson JohnRooms Division Manager

10/10 – Hervorragend

Andrea

Gut: Sauberkeit
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Benson am 20. Feb. 2024
Dear AndreaGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

8/10 – Gut

Mihails

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Benson am 20. Feb. 2024
Dear MihailsGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

2/10 – Ungenügend

Khada, doha

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
The door access card was not working became there was problem in their device and i complainant 3 time they just send the person to open door and next time i was facing same issue Each time i was waiting some one come and open the door 30-40 min each time
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Benson am 14. Feb. 2024
Dear KhadaGreetings!Thank your for your time to write a review and we regret to know that your overall experience did not met your expectation.Your comments about the Door access issues will be addressed and we are really sorry about it.We value your patronage and would welcome the opportunity to make amends and restore your confidence in our hotel. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm RegardsBenson JohnRooms Division Manager

10/10 – Hervorragend

andrea

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
comfortable,
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Benson am 30. Jan. 2024
Dear AndreaGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

8/10 – Gut

Saeed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2024
Antwort von Benson am 30. Jan. 2024
Dear SaeedGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnRooms Division Manager

10/10 – Hervorragend

Laura

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
AMAZING!
I stayed here for 2 nights after a 2 week trip and needed something comfortable and close to the airport. This place was perfect! The cookies and baklava bites were a nice treat upon check in. We loved the property and the room! Lots of room with a comfortable bed. The bathroom had a bathtub but we didn't have time to try it out. We had dinner downstairs at the restaurant, Straits, and ate outside which was nice. We also ate the next morning at the buffet which was fun with lots of options. We grabbed a snack at the Sports Bar which is right off of the hotel but not affiliated with was good. Finally, we ordered room service before our flights which was perfect because it was 24 hours. Overall, I wish we could have stayed longer.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Benson am 16. Jan. 2024
Dear Laura,Thank you for taking the time to share your fantastic review of your recent stay with us. We're absolutely delighted to hear that you found our hotel to be the perfect choice for your two-night stay.We're glad you enjoyed the special treats of cookies and baklava bites upon check-in. It's heartwarming to know that you loved the property, found the room spacious with a comfortable bed, and had a positive dining experience at Straits.We appreciate your compliments on the buffet breakfast, the Sports Bar snack, and the convenience of 24-hour room service. Your satisfaction is our top priority, and we're thrilled to hear that you wish you could have stayed longer.If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. We hope to have the pleasure of welcoming you back for a longer stay in the future.Thank you once again for choosing our hotel.Best Regards,Benson JohnReservations Manager

10/10 – Hervorragend

Fadi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Benson am 16. Jan. 2024
Dear FadiGreetings!Thank you for taking a time to write a review about your recent stay experience.We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsBenson JohnReservations Manager

4/10 – Schlecht

Stephen

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Hotel building and room were fine. However, several things were not working and we were unable to get them fixed.
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Benson am 13. Jan. 2024
Dear Stephen,We sincerely apologize for any inconvenience you experienced during your recent stay with us. We appreciate you bringing this to our attention, and we regret that several things in your room were not in proper working order.Your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short in addressing and fixing the issues promptly. Please know that your feedback is taken seriously, and we will conduct a thorough review of our maintenance and service procedures to prevent such occurrences in the future.If you could provide more details about the specific issues you encountered, it would be immensely helpful for our investigation and improvement efforts. Your feedback is invaluable to us, and we want to ensure that your concerns are addressed comprehensively.Once again, we apologize for any inconvenience caused, and we hope you will give us another opportunity to serve you in the future. If you have any further details or if there's anything specific you would like to share, please feel free to reach out.Thank you for your understanding.Best Regards,Benson John

2/10 – Ungenügend

ANISSA

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Service inexistant Chambre très sale Manque chaque jour quelque chose dans la chambre (peignoirs, serviettes) Luminaire terrasse ne fonctionnent pas Chambre pas nettoyées a 2 reprises Hôtel très mal isolé, nous pouvons entendre les soirées au RDC ou les voisins d a côté Climatisation bloquées très forte. Bien evidttous ces points ont été partagées avec l accueil mais cela n a pas bougé. Sans doute que d autre client plus importants méritaient leur attention .... Je suis déçue et cet hôtel mérite a peine un 3 étoiles avec tous les disfonctionnements. Je demande un remboursement d au moins 3 nuits pour dédommagement car mon séjour a fortement été impacté par cet hôtel qui est présenté sur votre site comme un excellent choix .... ABSOLUMENT PAS! Nous n avons ou profiter d un séjour agréable au sein de cet établissement et de ce fait nous 'ous pressions de partir pour la journée a l extérieur. Quel dommage
Aufenthalt von 10 Nächten im Dezember 2023
Antwort von Benson am 13. Jan. 2024
Dear Anissa,We sincerely apologize for the multiple issues you encountered during your recent stay with us. Your feedback is deeply concerning, and we regret that we fell short in meeting your expectations.It is disheartening to hear about the non-existent service, dirty room, missing amenities, malfunctioning terrace lights, inadequate insulation, and air conditioning issues. Your concerns were shared with the reception, and we understand that these matters impacted the quality of your stay.Your dissatisfaction is not reflective of the standard we aim to uphold, and we genuinely apologize for the inconvenience caused. Rest assured, we take your feedback seriously, and we will be conducting a thorough investigation into each issue raised to prevent similar occurrences in the future.We understand the significant impact this has had on your overall experience, and we have made amends & processed a refund as compensation for the challenges you faced during your stay. Our commitment is to ensure that every guest feels valued and has a comfortable and pleasant stay.We truly appreciate your feedback, and we hope you will consider giving us another opportunity to provide you with the excellent experience we strive for. Thank you for your understanding.Best RegardsBenson JohnReservations Manager

6/10 – Okay

Jessica

Gut: Personal & Service
The bathroom was not very clean, the sink seemed like it was clogged. Water was very slow to go down, plus there were white stains on the couch.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Benson am 13. Jan. 2024
Dear Jessica,We sincerely apologize for the subpar condition of your room, specifically the cleanliness of the bathroom and the issues you encountered with the sink. Your feedback is disheartening, and we appreciate you bringing these matters to our attention.It is not acceptable that you had to experience a less than satisfactory stay due to the condition of the bathroom and the inconvenience caused by the clogged sink. We deeply regret any discomfort this may have caused.Please be assured that we take your concerns seriously, and immediate action will be taken to address the cleanliness issues in the bathroom and rectify the sink's drainage problem. Our housekeeping team will conduct a thorough inspection and cleaning to ensure that such oversights do not happen in the future.We understand the importance of a clean and comfortable environment for our guests, and we apologize for falling short of these standards during your stay.Additionally, we will inspect and address the white stains on the couch promptly. Your comfort is our priority, and we want to ensure that you have a pleasant experience during your time with us.We appreciate your understanding and would like to express our gratitude for bringing these issues to our attention. If there are any other details you would like to share or if there's anything specific you would like to address, please feel free to reach out.Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our establishment.Best Regards,Benson JohnReservations Manager

10/10 – Hervorragend

Josias

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Benson am 13. Jan. 2024
Dear JosaisThank you for your valuable rating and we are glad to know that you had a comfortable stay with us.We look forward to welcoming you once again.Best Regards,Benson JohnReservations Manager

2/10 – Ungenügend

tarek

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Benson am 13. Jan. 2024
Dear TarekGreetings!Thank you for taking a time to rate us.We regret to know that your overall experience did not meet your expectations.We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit.If there are any other details you would like to share or if there's anything specific you would like to address, please feel free to reach out.Once again, we apologize for the inconvenience caused, and we hope to have the opportunity to restore your faith in our establishment.Best Regards,Benson JohnReservations Manager

2/10 – Ungenügend

Bart

Aufenthalt von 1 Nacht im November 2023
Antwort von Benson am 28. Nov. 2023
Dear BartGreetings!Thank you for taking a time to write a review about your recent stay experience. We regret to know that by your rating that your stay was not comfortable and we are really sorry about it.Could you please specify the issues in more detail so that we can investigate.Looking forward to hear from you.RegardsBenson JohnReservations Manager

8/10 – Gut

David O

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location relative to the airport is good and the hotel is functional. rooms are spacious. Spa is good and breakfast room good. I didn't use but I suspect meeting rooms are good. The swimming pool is mainly in the shade and so relax time outdoor in sunshine is limited. Overall, a functional hotel near airport and good for meetings rather than a tourist type hotel.
Aufenthalt von 2 Nächten im November 2023
Antwort von Benson am 14. Nov. 2023
Dear DavidGreetings!Thank you for taking a time to write a review about your recent stay experience. We are delighted to know that you had a very comfortable stay with us.We look forward to welcoming you back again.RegardsBenson JohnReservations Manager

8/10 – Gut

Taylor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice pleasant stay
Good stay overall. Staff very friendly. Especially Paolo in the breakfast buffet and very attentive. Good services and convenient access to Muscat and wider areas. Some service was a little slow such as receiving batteries for the remote and a new pillow. But otherwise okay.
Aufenthalt von 4 Nächten im November 2023
Antwort von Benson am 12. Nov. 2023
Dear TaylorGreetings!Thank you for taking a time to write a review about your recent stay experience. We are so glad to know that you had a comfortable stay with us and your feedback about Paolo will be shared with him.Your comments on the slow service in fee areas will be addressed to the concerns.We look forward to welcoming you back again.Warm RegardsBenson JohnReservations Manager