The front of house service was extraordinary. Huge apartments, gym facility and pool. We was allowed an early check in on arrival which was very helpful. A few teething issues, when we arrived we had to request robes and slippers which were not in the apartment - however they brought them up straight away. They only gave us 4 capsules of coffee despite that we was there 8 days - when I requested more for each of the remaining days they charged it to the room. No toiletries in the bathroom other than a small shampoo and conditioner, they never cleaned the kitchen floor once, I also left quite a few belongings in the room on the bed at checkout, some electricals, some clothes and some books, I called the hotel to see if I could collect these and they were never handed in, some of these items were quite expensive and it’s a shame that the housekeeping staff were untrustworthy. Although the front of house staff and restaurant staff were incredible, the small issues bugged me and my left belongings being taken left a bad taste in my mouth. I wouldn’t personally rate The overall experience of this hotel a 5*
