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Bewertungen von Svenska Design Hotel, Mumbai

4.5 out of 5
Svenska Design Hotel, Mumbai
F-73/74, Oberoi Complex, Off Link Road, Lokhandwala, Mumbai, Maharashtra

Bewertungen

6,8
19 von insgesamt 84 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
26 von insgesamt 84 Gästebewertungen haben eine Bewertung von 8 - Gut" "
17 von insgesamt 84 Gästebewertungen haben eine Bewertung von 6 - Okay" "
8 von insgesamt 84 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
14 von insgesamt 84 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,2/10

Sauberkeit

7,2/10

Personal & Service

6,0/10

Ausstattung

7,0/10

Zustand der Unterkunft

6,2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Thomas, Bern, Schweiz

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
schlechtes management, falsche ortsangaben
Die reception verwandelt sich abends in eine laute techno bar. der Frühstücksraum ist eine "cafee-de-mar" lauter techno schuppen am frühen morgen das personal ist nicht geschult das management ist nicht present und unproffesionell: z.B. wird man nachst um 0:15 Uhr geweckt ( es steht jemand in deinem Zimmer ) und vordert dich auf deine laundry-rechnung sofort zu bezahlen !!! ) Ortsangaben sind absolut falsch. Angeblich ist das Hotel nur wenige Km vom Flughafen. In Wirklichleit ist es ca 1,5 Std fahrt entfernt. !
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very Poor
The property was overbooked but still took the reservation and then denied checking-in. The front desk person Mr. Hassan confirmed this and later explained that I will be able to speak to Hotels.com for my refund. However, when Hotels.com contacted the hotel, the hotel denied this and said I was a "no-show", thereby, denying the refund. The customer service was poor and not up to the mark. Please avoid being scammed.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Golam

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staying experience was comfortable.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Chetan Rajjak am 29. März 2024
Dear Mr. Golam,Greetings from Svenska Design Hotels, MumbaiThank you for taking the time to share with us feedback regarding your stay with us at Svenska Design Hotels, Mumbai. It gives us immense pleasure in knowing that you had a comfortable stay with us and absolutely enjoyed the services offered. Our main objective at Svenska Design Hotels, Mumbai is to provide authentic hospitality to all our guests and to help create cherished and long lasting memories. We thank you once again for your encouraging words and look forward to your next visit.Thank you,Best Regards,Chetan RajjakAsst. Front office ManagerSvenska Design Hotels, Mumbai

10/10 – Hervorragend

Golam

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel location was very convenient for me. Room was clean and neat. Hotel employees was helpful.
Aufenthalt von 3 Nächten im Januar 2024

10/10 – Hervorragend

Poorunsingh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good
Good hotel and nice experience.staff very friendly.very affordable price
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

nadira

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff and service was good
Aufenthalt von 1 Nacht im November 2023

2/10 – Ungenügend

Nishita

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel tries to add charges for services which you haven’t even used. At the time of check out I was asked to pay 3000 plus rupees when asked for itemised bill receiptionist tried charging for extra bed when my room never had extra bed and then tried charging me for 2 cup of coffees and chips twice..after 30 mins of asking to explain how this charges was added to my bill he said we only owe him 1100 rupees and couldn’t explain how bill went from 3000 plus to 1100
Aufenthalt von 2 Nächten im November 2023

2/10 – Ungenügend

Manish

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Do not stay at this property.
I stayed in a higher than usual category room. There were mosquitos and flies all around the room and bathroom. I informed the hotel reception but nothing was done about it. The room was not cleaned properly. There was dirt all over the place. There was an electricity issue, twice the lights in the bathroom went off while the lights were on in the room. Despite rectifying it the problem persisted. Overall, very bad stay!
Aufenthalt von 2 Nächten im Oktober 2023

10/10 – Hervorragend

MUNISH

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Value for money.
Comfortable stay. Staff is extremely courteous and helpful. Breakfast buffet is good. In house guests get a 50% off on dinner buffet which is very good.
Aufenthalt von 2 Nächten im September 2023

6/10 – Okay

Bronwyn

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
Stayed here for two nights. Definitely a 3 Star hotel. Rooms basic. Bedding good but hotel rooms quite old and desk manager pretty ordinary. Tried asking him to book taxi in advance for leaving and was told to book Ola and only just before leaving. He offered to book for us with Ola then. Of course there was a problem as vehicle was too small for 3 people and luggage. Dinner buffet was good
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Chetan Rajjak am 8. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

10/10 – Hervorragend

Veenaben

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juni 2023
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels MumbaiThank you for your feedback, we are delighted that you had a wonderful experience at Svenska Design Hotels Mumbai. We greatly value receiving warm and positive ratings regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Chetan RajjakAsst. Front Office ManagerSvenska Design Hotels, Mumbai

10/10 – Hervorragend

Veenaben

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels MumbaiThank you for your feedback, we are delighted that you had a wonderful experience at Svenska Design Hotels Mumbai. We greatly value receiving warm and positive ratings regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Chetan RajjakAsst. Front Office ManagerSvenska Design Hotels, Mumbai

4/10 – Schlecht

Shruti

Aufenthalt von 2 Nächten im Mai 2023
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 – Ungenügend

Chanpreet

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 – Ungenügend

Dobromir

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im März 2023
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 – Ungenügend

Amber

Mit der Familie gereist
Gut: Personal & Service
Check in process was horrible and long because they didn’t have the Expedia confirmation. Was also given the wrong room initially with two small beds instead of one larger bed. After switching rooms several were mosquitoes present in room. Staff is nice but first impression was not pleasant
Aufenthalt von 4 Nächten im Februar 2023
Antwort von Chetan Rajjak am 5. März 2023
Dear Ms. Amber,Greetings from Svenska Design Hotels, MumbaiPlease do accept my sincere apologies on the service lapses experienced by you. These are certainly not expected of our otherwise benchmark services and May I assure you that immediate corrective measures have been put in place to monitor that these instances do not occur. The team would be cautious of these points and ensure a seamless experience for all our guests. We look forward to welcoming you back and ensuring that your stay and experience is convivial.Best Regards,Chetan RajjakAsst. Front Office ManagerSvesnka Design Hotels, Mumbai

6/10 – Okay

Sanjay

Aufenthalt von 3 Nächten im Januar 2023
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 – Gut

Rayyan, Hoffman Estates

Gut: Sauberkeit und Personal & Service
The beds are awesomely comfortable and all plugs have US/CAN inlets. The staff is amazingly friendly and helpful. Closest Starbucks and mall/ multiplex is 5min walk from this property and the metro stn is 10min by ric. Some websites like agoda mention it has a gym but it doesn’t, so if you want a workout, make sure you call ahead and check. There are many gyms around including Anytime Fitness. 10min walk. However the WiFi was disappointing. Maybe it was out when I was there (24Jan-29Jan 2023). Be sure you have a data connection else you’d be scrambling for a signal.
Aufenthalt von 2 Nächten im Januar 2023
Antwort von Chetan Rajjak am 5. März 2023
Dear Mr. Rayyan,Greetings from Svenska design hotels, MumbaiIt is truly guests such as yourselves who add stature to our hotels. It is painful to note that your experience was short of our benchmark service delivery and we were unable to curate a positive memory for you. May we assure you that immediate corrective measures basis your feedback have been initiated and the team would request you for another opportunity to showcase hospitality. Warm Regards,Chetan RajjakAsst. Front Office ManagerSvenska Design Hotels, Mumbai

2/10 – Ungenügend

Manish

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2022
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 – Okay

Roshan

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Deluxe room was spacious and clean. Could not turn off the AC on the room. Breakfast buffet is nice.
Aufenthalt von 1 Nacht im August 2022
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 – Okay

Naresh

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property is dated and needs upgrading to provide value for money
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 – Gut

Ravindra

Gut: Personal & Service und Komfort des Zimmers
A Boutique Hotel needs a fresh dressing up !!
The phones/intercom needs replacement. Room service through phone was bad but when they came in person to make up for it - it was very good. Only soft pillows being given - a little stiffer pillows were not available. At the breakfast, the Brown bread was very dry and the size of the bread was much larger than the Toaster so got half of it toasted.
Aufenthalt von 2 Nächten im Januar 2022
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 – Gut

Neelam

Aufenthalt von 1 Nacht im Januar 2022
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

10/10 – Hervorragend

Mohit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Svenska - Outstanding Service
The staff was very helpful. Big shout out to Siddhi and Ankit in the restaurant and Nasir, Nilesh and Shreya at the front desk.
Aufenthalt von 10 Nächten im Dezember 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 – Hervorragend

Mohit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Svenska Review
Great hotel in an amazing location. The service is top notch and everything from the check in, breakfast and service was outstanding!! Will definitely be back!
Aufenthalt von 1 Nacht im Dezember 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

4/10 – Schlecht

Chetan

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Unclear on how this hotel is rated as a 5 star hotel, when it has one bar/restaurant, no swimming pool and no gym. It is a 3 star moving towards a 2 star. It has received awards and accolades, but they all seem years old and out of date. The blind in the room was broken, the tv didn’t work (until I called them to fix) and the shower water flooded into to the toilet area if the water power was anything above mid power. The size of the room was decent and I like small size and simplicity of the hotel as a whole. But paying the same price as other genuine 4 star hotels and a couple of 5 stars in the same city, just makes no sense.
Aufenthalt von 1 Nacht im November 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 – Okay

Amit

Verbesserungswürdig: Personal & Service
My views of stay at Swenska Design at Mumbai
It claims to be 5 star but is nowhere near it. Also it was expensive when it comes to value for money.Its rates were almost as high as some of the 5 stars in Mumbai, but the service was nowhere near it. I do not understand the upfront charge of Rs 2000 for the minibar.
Aufenthalt von 4 Nächten im November 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Service and cleanliness to be improved
Room condition was not good as per rates
Aufenthalt von 3 Nächten im November 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
2-2.5 Stars hotel
Don't go by pictures. The hotel maybe 4-5 stars when they built but this day in Sep 2021 its not maintained. Carpets in the walk outside rooms very very dirty, Safety locker broken, water clogging in the shower, stains in bathroom, Air conditioning control terrible. Room was too cold even when turning OFF the AC. I will rate it a 2.5 hotel. Only good thing is location. Good fast food restaurants around the hotel.
Aufenthalt von 5 Nächten im September 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff was unable to provide me with the final reciept and bill, which is highly unprofessional All else was ok
Aufenthalt von 1 Nacht im August 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

4/10 – Schlecht

Manish

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
extremely disappointed - not recommended at all
Reception staff Nasir - rude/unprofessional. Food - not upto the mark. Room - had dirt in different parts - cleaning was not done properly. Shower - hot water was not proper. Napkin in the room was not provided and when requested, was given a torn one.
Aufenthalt von 3 Nächten im Juni 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

2/10 – Ungenügend

Rupesh

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fraud and Unsafe !
We made an error in picking a date as we were traveling from 12 timezones away. We called and asked the booking be moved to the next day. The first level of staff confirmed that she would do it and never happened. Managers kept passing responsibilities to each other and zero action. We ended up loosing that day's payment. When we actually arrived, we found hotel to be very mediocre and unsafe surroundings. The service was OK and breakfast truly was a disappointment.
Aufenthalt von 1 Nacht im Juni 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

10/10 – Hervorragend

Haroon

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very nice hotel
Dear Team. I stay in you r hotel.is best lovely service n all tha ks
Aufenthalt von 1 Nacht im Juni 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 – Hervorragend

RAJU

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great stay
I had a wonderful stay at Svenska ,it was a short trip as i had an hospital appointment, the staff were veey cooperative in making my stay comfortable. I will definitely come back again. Room's were clean and covid free sanitized.
Aufenthalt von 1 Nacht im Februar 2021
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location. Friendly, helpful staff, good service. Good breakfast buffet.
Aufenthalt von 2 Nächten im März 2020
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 – Gut

Allan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
good location for - good restaurants in the area
i was there on business so the location was good for me - though it is a bit out of town. some good bars and restaurants in the area. the hotel is good, staff are friendly and pleasant. the roof top bar has now closed though they still show that in their advert pictures
Aufenthalt von 6 Nächten im Januar 2020
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent location. Service by the staff is excellent. Food is ok and many options around the hotel. Breakfast is ok. Not many options as it is a small hotel. Have stayed there couple of times in last month, once for work as office is nearby. Would recommend as a base if you need to be close to Andheri, airport and Bandra.
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Management and staff is very attentive to requests or needs. The hotel is spotless and an excellent value.
Aufenthalt von 3 Nächten im Januar 2020
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 – Hervorragend

Mohamed

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 4 Nächten im Dezember 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s centrally located and solves the purpose. The buffet that the hotel restaurant offers is good with a variety of dishes.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
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Aufenthalt von 1 Nacht im August 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 – Gut

Ian

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Comfortable room in good hotel
This hotel was recommended to me by a customer who was nearby. I arrived at 4am in the morning and got a happy face at the reception. Easy check in, comfortable bed in modern room set up. I only slept for 4 hours as I needed to go to meetings but I felt refreshed. buffet breakfast was well stocked and good quality. Will definitely stay here next I come!
Aufenthalt von 1 Nacht im Juli 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 – Gut

Amanda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Mai 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

6/10 – Okay

Priya

Verbesserungswürdig: Personal & Service
Common areas were very small / breakfast not good
Aufenthalt von 2 Nächten im Mai 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 – Gut

Akshay

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

10/10 – Hervorragend

YUNG CHUN

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
房間很大、乾淨，但是沒有什麼公用設施 附近很多餐廳，地點很方便
Aufenthalt von 3 Nächten im Januar 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

8/10 – Gut

Aditya

Gut: Personal & Service
Business Hotel Stay
For a short Business Trip its a really good hotel at a right place. Lots of shops and restaurants at walking distance. Room is spacious with general amenities.
Aufenthalt von 1 Nacht im Januar 2019
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
The interiors are very nice and the hotel is kept up well. A couple of issues: there are no full length mirrors anywhere in the room, this may not seem like a huge issue, but we were there before a wedding, so getting ready was difficult with only one mirror in the bathroom. Also the hot water never got hot, just warm enough to make the showers bearable. Room service food was also very cold when delivered.
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager

8/10 – Gut

vijendranath

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice cozy hotel
Nice cozy place. Pictures shown on site must be from when the property was brand new. Breakfast was sumptous and superb. Staff is extremely courteous.
Aufenthalt von 1 Nacht im Oktober 2018
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from Svenska Design Hotels, MumbaiThank you for your feedback, we are delighted that you had a wonderful experience . We greatly value receiving warm and positive comments regarding our service & our hosts. We continue to strive to achieve the highest standards of bespoke services at the hotel and we look forward to welcoming you back soon.Best Regards,Asst. Front Office Manager

4/10 – Schlecht

Jill

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Over-priced nightmare
-During the 2 nights that I stayed in this hotel, I was unable to get a WiFi signal in my hotel room, the whole entire time. -I was locked out of my room 5 different times, as my key card no longer worked. I had to then go down to the front desk to have my key card recharged. -There was an issue with the key card and the light switches, as the lights would constantly turn themselves off after I was in the room for less than 5 minutes. After this happened at least 6 times, I was told there was a faulty switch, and I was put into another room. - Due to the lack of WiFi signal in the first room I was put into (#504), and the faulty light switches, I was then put into room 101. I had no WiFi signal in that room, either. I was then told I could move to a third room. Are they joking? Why should I move to THREE different rooms when I only stayed there for 2 nights? -The hotel claims that food is available 24 hours, as they have multiple restaurants and bars in the hotel. But, I went down to a restaurant at 5:30 PM and was told I was only able to get a sandwich or pizza, and nothing else. I passed on eating. - I went to the restaurant in the evening, and ordered one Kingfisher beer. They tacked on a 25 rupee service charge. When I pointed out a news article from the Times of India (online) that said the service charge was not required as per Indian government regulations, I was told "So sorry Ma'am" and got a refund of my 25 rupees.
Aufenthalt von 2 Nächten im August 2017
Antwort von Chetan Rajjak am 10. Aug. 2023
Dear Patron,Greetings from SvenskaDesign Hotels, MumbaiWe are in receipt of your challenges faced during your recent stay with us at Sevsnka Design Mumbai. Whilst we are taking a serious note and ensuring that this remains an isolated incident we will also ensure that our team members are made to revisit our distinct standards which you are usually treated to and we shall do everything possible in our capacity to ensure that you enjoy our seamless service excellence on your upcoming stayWe continue to wish you success and happiness and Thank You for providing us with an opportunity to extend our exemplary service and a warm welcome.Best Regards,Assistant Front office Manager