5 Restaurants, Frühstück, Mittagessen, Abendessen, indische Küche
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Bewertungen von ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai

5 out of 5
ITC Maratha Mumbai, a Luxury Collection Hotel, Mumbai
Sahar, Andheri (E), Mumbai, Maharashtra

Bewertungen

8,6

Hervorragend

334 von insgesamt 559 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
126 von insgesamt 559 Gästebewertungen haben eine Bewertung von 8 - Gut" "
48 von insgesamt 559 Gästebewertungen haben eine Bewertung von 6 - Okay" "
28 von insgesamt 559 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
23 von insgesamt 559 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,6/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

klaus-dieter

Geschäftlich gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Room for Improvement
The Peshwari restaurant is still great and an excellent experience. Overall ITC Maratha did not yet return to the service levels and attentiveness it used to provide. Service, welcome and support are still far below where they had been before the pandemic. Needs significant improvement!
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Atul Bhalla am 4. März 2022
Dear Guest, Namaste! At the outset, please accept my sincere apologies. It is very disheartening to learn that at times we falter in our services, but a feedback from a valued guest like you helps us in improvising our processes and serve better to our guests. I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well. The team and I look forward to your continued visits. Responsibly yours, Atul Bhalla Area Manager – West, ITC Hotels & General Manager – ITC Maratha

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2018
Antwort von Kuldeep Bhartee am 17. Jan. 2019
Dear Guest, Namaste! Thank you for reviewing your review on this forum. We look forward to welcoming you soon for another enriching experience! Warm Regards, Kuldeep Bhartee Area Manager (West) – ITC Hotels and General Manager – ITC Maratha

8/10 – Gut

dierk, berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Schönes und elegantes Hotel direkt am Flughafen
Sehr nettes und hilfsbereites Personal. Im Restaurant zu lange Wartezeiten trotz geringer Auslastung. Gemütliche Zimmer.
Aufenthalt von 2 Nächten im Februar 2018

8/10 – Gut

Christian, Dubai

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr schönes Hotel für Kurzaufenthalte
Sehr schönes Hotel im klassisch indischen Stil. Hervorragende Restaurants. Für Businessreisende zu schlechte Internetverbindung.

10/10 – Hervorragend

Kathrin, Hamburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Eine Oase auf einer Verkehrsinsel
Ein schönes Hotel mit guten restaurants und nettem personal. Sauber ist es auch und hat eine tolle großzügige Dusche.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Richard, Hamburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Traditional and Stylish hotel, very impressive

6/10 – Okay

Verifizierter Reisender

Verbesserungswürdig: Komfort des Zimmers
Zimmer mit allen Schikanen die nicht funktionieren
OK bis ...könnte besser sein Safe ohne Batterie, Licht mit Bewegungsmelder löscht nach 30Sekunden wieder ab, schmutzige Handtücher, und dicke schmudlige Teppiche

10/10 – Hervorragend

Mushtaq

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall a good experience
Aufenthalt von 1 Nacht im April 2024
Antwort von Bhagwan Balani am 7. Mai 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Luigi

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fantastic Hotel in the mumbai center. Top.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bhagwan Balani am 27. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Simran

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
I want to mention Naveen and Sudhanshu at Dumpukth (and also all other servers I cannot remember names of) to help make my Dad's surprise 90th birthday celebration a great success. I am very grateful.
Aufenthalt von 1 Nacht im März 2024
Antwort von Bhagwan Balani am 18. März 2024
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Pankaj

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent choices of restaurants
Aufenthalt von 1 Nacht im März 2024
Antwort von Bhagwan Balani am 11. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Fraser

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always great to stay here, very convenient for the airport and superb dining options
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Laura

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
True Luxury
Luxurious stay at this gorgeous hotel near the airport. Only wish it was a longer stay, but everything exceeded my expectations (service, accommodations, cleanliness, etc).
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Margaret

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

8/10 – Gut

Linda

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Atul Bhalla am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 – Schlecht

Nelson

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Rude Customer Service (specially at the Concierge desk Mr. Nilgiri), despite of 3rd person's accommodation was paid through Expedia they did not provided sleeping bed, on top that asking for more money at the check-in counter. Secondly, this place is crowded by the local people hosting their parties in hotels banquets hall making extra chaotic. Not the place of peace. Rooms are average.
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 – Schlecht

Eseosa

Mit dem Partner gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service
The property was pretty decent, but our room was very moldy. Upon entry in our room we smelled mold and for the two days that we were there we did not have enough towels even though we asked multiple times and there was a damp scent that lingered in the room. The bathroom door didn’t close properly so there was always water on the floor even though we tried our best to keep it dry. I will say the buffet is excellent and the servers at the restaurant Peshawar were very friendly.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 – Ungenügend

Pablo

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was very dirty and poorly maintained, more like a 2 star place. Staff scammed us with a taxi deal saying there were no other options. Don’t stay here.
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 – Ungenügend

Janesh Harish

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Worst hotel in Mumbai! Not 5 star! Maybe 3 star.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 – Okay

Vivek

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not the ITC experience
I booked “house” which was supposed to be bigger room but I was given a standard room
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Hardik

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
We had a pleasent stay. The service at the breakfast was excellent and the staff we as very polite and courteous.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Sanjay

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A lovely hotel, fantastic ambience and service to match. The quality of vegetarian options at breakfast was brilliant too.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Jananee

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had an excellent time at ITC Maratha. The staff were all very courteous and a pleasure to deal with. Thank you for making our stay so memorable
Aufenthalt von 6 Nächten im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Siddhartha

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Maha

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful airport area hotel
The hotel is located next to the airport. I got a quiet corner room, and requested a late check out. They let me stay until 3pm. My room was very spacious and elegant, the bed and pillow were comfortable and the blackouts were great, no light came in.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

2/10 – Ungenügend

Anders

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

YOGESH

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Garima

Mit der Familie gereist
Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Sheryar

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Janice

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Highly recommended
Beautiful hotel close to the airport. Fantastic food and facilities. Staff however at the restaurant were slow and had to be reminded of orders which was frustrating.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 7 Nächten im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Shabbar

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location for a quick transit. Excellent in-house dining options!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Harshal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The stay was good. However if we were told about the new year parties, we would have booked one. There was nothing available at the last minute. Infact I did search online earlier and couldn’t find anything. So it will be great if such kind of events are publicised on the website.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Parul

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Ramaswamy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 – Schlecht

Hardit

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

8/10 – Gut

Naresh

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Stay was excellent but the hotel failed to arrange airport pick up. Tried calling them 6b times but no reply.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 – Okay

Suvadip

Incovinient location
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 – Schlecht

Hrishikesh

Geschäftlich gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
They need to change their name to business hotel and not mention luxury for the sake of it. The service is horrible. Expect the person that helped with the check out , all the staff were very to the point no warmth or customer service orientation. The shower in the bathroom was clogging and the hairdryer is a 100 year old. At breakfast no one cared to ask if we needed something. There was no water on the table , no cutlery etc. I was hoping for a much better experience from a brand and pricing as theirs
Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Mattias

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Naymish

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good service
Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 4. März 2024
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 – Okay

Manish

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
The food at the property was terrible. The staff didn't seem well trained or motivated. All in all a below average experience
Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 20. Nov. 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action.Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We saw miles of smiles and friendliness,proffesionious dedication and good will .Keep it up it pays.
Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 15. Nov. 2023
Dear Guest, Namaste!Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.We look forward to welcoming you soon for another enriching experience!Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 13. Nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

Paramjit

Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 13. Nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

10/10 – Hervorragend

shekhar

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will book again whenever next time in town
Aufenthalt von 4 Nächten im November 2023
Antwort von Bhagwan Balani am 13. Nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von Bhagwan Balani am 13. Nov. 2023
Dear Guest, Namaste!Thank you so much for reviewing your experience on this forum.The entire team at ITC Maratha joins me in thanking you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha

6/10 – Okay

Arnab, Bothell

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Rooms are well kept, towels are scratchy, water pressure from the bidet is brutal, nice toileteries, below average breakfast options, very welcoming staff, airport pickup drop service is very expensive.
Aufenthalt von 1 Nacht im November 2023
Antwort von Bhagwan Balani am 10. Nov. 2023
Dear Guest,Namaste!I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments.I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well.The team and I look forward to your continued visits.Responsibly yours,Bhagwan Balani General Manager – ITC Maratha