2/10 – Ungenügend
Christian Kyle
Mit einer Gruppe gereist
5. Dez. 2022
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We checked-in here at Brizo Hotel and Beach Resort in Morong Bataan for Dec 3-4, 2022 (saturday-sunday), we were only informed that the pool is not available when we got to the property. We hoped that we were at least informed in advance regarding the situation as we should have made changes to our plans prior to travelling all the way to the property. It's as if we can still cancel on the spot, how are we able to make a different booking if it was that late.
I hope readers could know how upsetting this feels, It really felt like we got scammed. Really ruined the trip completely, barely enjoyed with all the time wasted trying to coordinate regarding the situation. The staff were aware of our booking and were expecting us when we arrived. But didn't have anything to offer as a compensation, may it be a discount for our stay, extra hours of stay, complimentary meals, or voucher for a next stay (even if it's unlikely that we will be able to stay again anytime soon) Really nothing. Personally, any thought would've been appreciated because it matters a lot.
I also looked up the Brizo Hotel, and saw that the property has been operating since 2014. I hope they get to prepare for scenarios like this and how much this matters to their guests.
They called the day after our check-out and all they offered was their sorry, as if it magically healed how painful the whole experience was.