4/10 – Schlecht
Andres Urs
10. Jan. 2022
Verbesserungswürdig: Sauberkeit und Personal & Service
Sadly not worth the money nor the 5 stars
My girlfriend and i wanted to spend two days (one night) in this beautiful city. We choose this hotel because it was located in the best part of the city and there are plenty high end restaurants and shops near by.
The welcoming to the hotel was ok but nothing special. After a short check-in we went to our room. When i went to the bathroom i was shocked. The bathroom was not really cleaned. There were lots of hairs on the floor in different parts of the bathroom and toilet, the bathtub was dirty and there were soaps laying on the ground. I know it can happen that 2-3 hairs from other guests are still in the room. But herr we are talking at least 15-20 different hairs. I went to the reception to ask for a re-cleaning. They agreed but no one appologized for the situation. So we left the room for at least 2-3 hours. After returning to the hotel i noticed that the dirt and hairs were still there. So i went back to the front desk. I asked for a new room. After a while the manager came out and i told her the situation. They organized a new room for us which was more clean. I have to say that the whole situation and how the people in this hotel treat their guests are bot worth 5 stars.
I still think the hotel is located very good, but its not worth the price. The whole facility is really outdated, not really clean and the staff at the front desk dont know how to handle situations like this. At least appologize for the inconvenience at the check out. Never again!
Andres Urs
Aufenthalt von 1 Nacht im Januar 2022