Gracias por la oportunidad de atenderle Nuestra ubicación es en el corazón de la ciudad, denominado Barrio Antiguo donde las propiedades tienen al rededor de entre 100 a 300 años de antigüedad.

Hello Mark I am very sorry for your comments, we are located in the old neighborhood of the city surrounded by buildings over 500 years old, but they are not falling, they are preserved as the city's historical heritage. The hot water had a problem with the gas and that I personally solved it for you in minutes, the cleaning of the rooms is done daily and you denied that service, you told me that you did not need it, our attention is personalized and I gave you a telephone number to which you could call 24 hours for any attention, besides that we are in the Travel Agency during the day attending our guests and customers, I personally was aware of your needs, if you had any discomfort or problem during your stay you should inform me, at the time of your arrival we gave you a room larger than the room you booked at no extra cost, on several occasions I asked you if everything was fine and you answered yes, that's why I'm very surprised by your comments.

Gracias por darnos la oportunidad de servirle Estaremos felices de recibirle nuevamente Saludos

Gracias , los esperamos pronto!