Dear Geri,Thank you very much for choosing Riu and for sharing your feedback. As we strongly believe that guests come first, it is truly saddening to find that you were not completely satisfied with your recent stay and this overshadowed your experience.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Jennifer Dawn,Thanks for your comments.Let us lament that this has happened with these sensations of our new installations.We do not have to live with our expectations and allow us to inform you that we have registered our observations and our comparisons with the appropriate departments to continue to improve our new services day by day.Our taste is that we will receive the opportunity to accept our new installations and, as we present it, the marvelous experience that we are offered to offer 100% satisfaction.Yours faithfully,Hotel Riu Montego BayOnline Reputation Manager

Dear Arnetta,Thank you for your comment.We are sorry to hear about your review.We would have liked to assist you during your stay and to have solved your problems.On our website you will find the wide and varied range of hotels that we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.We deeply regret that your stay in our facilities did not meet your expectations and we are surprised to learn that you did not find any aspects to your liking. Yours faithfully,Hotel Riu Montego BayOnline Reputation Manager

Dear Amanda,Thank you for your review and feedback following your recent visit. It is disappointing to read that of your discomfort and that you did not have an enjoyable stay. We are sorry for not delivering the experience you expected from us.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Your comments will be shared with the management department so that we can look into this more thoroughly to ensure that we improve our services.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Quintia,Thank you very much for choosing us and sharing your opinion.However, we are saddened to learn about your dissatisfaction.We will address your concerns with the appropriate members of our team for further improvement, as we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Tanesha,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We are very happy to read you enjoyed the Riu Party.We will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Montego BayOnline Reputation Manager

Dear Iwona,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Montego BayOnline Reputation Manager