Dear Guest, We sincerely apologize for your experience. We close just one time a year and every time we close we inform our partners due to give to the costumers the information about the changing of the check out time ad luggages deposit. We are very sorry that you didn't receive the right information while you booking our hotel and we will assure it will never happens again. Our check in time is 2:00 pm but if we have rooms ready we always try to satisfy our guest and check in before this time. Check out usually is at 12:00 am and we offer the free luggages deposit and the access to the commune areas of the hotel to the check outed guests. We hope you will give us a second chance while you will enjoy Milano in the future. Kind Regards

Gentile Cliente, grazie per aver scelto Demidoff Hotel Milano e per per la sua preziosa recensione. Siamo veramente felici che abbia gradito il soggiorno e speriamo possa essere ancora nostro ospite in futuro. Prendiamo nota delle sue osservazioni riguardo alla caffetteria. Le inviamo i nostri più cordiali saluti. Demidoff Hotel Milano

Dear Britt,the A/C in this period of time is switched on and active.We checked on your rooms during your stay but from the thermostat on your rooms, we realized that they were switched off directly by you that's why you didn't find any improvement on the temperature.Best regards.

Dear eddy, thank you very much for your positive feedback about your stay with us!We sincerely hope to host you again soon.Best regards

Dear Karen, thank you for your positive feedback.We hope to host you again soon.Best regards

Dear Richard, our quality ratio is high.Best regards,Demidoff Hotel Milano team

Gent.mo StefanoGrazie per i punteggi attribuiti.Abbiamo camere anche più grandi di quelle dove ha soggiornato, e se dovesse riprenotare da noi lo faccia presente e faremo di tutto per darle una camera più comodaGrazie

Gent.mo FerdinandoGrazie per i punteggi attribuiti alla nostra struttura. saremo felici di riaverla come nostro ospite. Grazie

Gent.moDi norma tutti gli extra negli hotel si pagano, compresi gli asciugamani in più che vengono richiesti.Non ci risulta comunque che lei abbia mai fatto presso la nostra struttura dai 50 ai 100 pernottamenti , anche perchè se è sua consuetudine chiedere asciugamani extra saprebbe che sono a pagamento. Detto ciò nessuno si è mai permesso di etichettarla come pezzente, non è un linguaggio che appartiene a noi.Grazie

La sua recensione è a causa di un overbooking di Hotels.com che ha rivenduto una camera presso la nostra struttura, quando non era disponibile, come dimostrato dagli xml forniti dal nostro Channel Manager, la invitiamo a richiedere il rimborso a Hotels.com e a riservare il punteggio 2 per il loro servizio e non per la nostra struttura perchè non è dipeso da noi il disservizio

Dear Guest, thank you for your feedback and for choosing Demidoff Hotel Milano. We look forward to hosting you again in the future. Best regards Demidoff Hotel Milano Team

Gentile ospite, la ringraziamo infinitamente per il feedback positivo, siamo felici che abbia gradito il soggiorno presso di noi. Speranzosi di poterla ospitare nuovamente, le inviamo i nostri più cordiali saluti. Demidoff Hotel Milano Team

Dear Guest, thank you for the review and for choosing us. We look forward to hosting you again. Kind regards Demidoff Hotel Milano Team

Dear Guest, thank you for choosing us and for your review. We are so happy for your words; we look forward to hosting you again in the future. Best regards.

Dear Mr Bouarigh, You was very rude during your stay with our staff as you refuse to show us your vaccination passport that is mandatory in Italy to access in hotel, your review is totally unacceptable.

Dear Mr, thank you very much for your valuation. We are very happy that your stay at us deserve a 10/10. We really hope to have the chance to host you again by your future trip in town. Have a lovely day!

Dear Sir, thank you for your feedback, we want to add some information: the room you stayed was a deluxe room and the price you payed was an error rate by Expedia and was 30 euro. The AC was working but with 20* degree outside the machine won't work with a cold AC but with air freshed recirculation because our hotel is converting to ECO, as we installed also solar pannels. We want to remember you that a low score on a review is very bad for the reputation of an hotel specially after this terrible period of pandemic where most of the business are shout out. We let you storage your bags for free for all the check out day, service that most of the hotel doesn't have. What we least expected was a review like that as you had an unique rate on the Milan market for 3 stars hotel. Kind regards

Dear Guest, thank you for your gently feedback. We hope to have the chance to host you during your next trip in the city. Kind regards

Dear Anton, thank you for your feedback. It is very important for us to satisfy all our guests. We look forward to warmly welcoming and hosting you again. Thanks once again for your choice. Kind regards. Demidoff Hotel Milano

Gent.mo Giovanni, La ringraziamo per averci dedicato del tempo per recensire il Demidoff Hotel Milano. Siamo lieti che il soggiorno presso il nostro hotel abbia soddisfatto pienamente le Sue aspettative. La ringraziamo per le belle parole spese nei confronti del nostro personale e delle camere della struttura. Saremo sicuramente lieti di averLa di nuovo come nostro ospite per il suo prossimi viaggi a Milano. Nell'augurarLe una buona giornata, Le porgiamo cordiali saluti

Dear Mr Fr and Family, we are very grateful and happy for your feedback. Was a very pleasure to host you and your family and we looking forward to welcoming you by your future time in Milano. We hope you had a safe trip back to Malaysia. Best regards

Dear Mr Dmitriy, Thank you very much for your amazing feedback. We looking forward for you by your next trip in the city. Best regards

Estimado huesped, Gracias por tus maravillosos comentarios. Nos alegra que haya disfrutado de su estancia en el Demidoff Hotel Milano. Agradecemos especialmente las palabras sobre la ubicación del hotel. Sin duda estaremos felices de tenerte nuevamente como huesped para tus próximos viajes a Milán Sinceramente