Thank you for your recent stay with us. We know that you have many options when choosing where to stay at Melbourne, The Fact that you choose Somerset on Elizabeth is an honor to us and thank you for taking the time to post such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. Kind Regards, Guest Service Team

Thank you for staying with Somerset on Elizabeth. We appreciate your feedback.

Dear Megan,Thank you for sharing your feedback about your recent experience. We are sorry to hear that the room did not meet your expectations and that there were issues with cleanliness and communication regarding check-in. Your comments are important to us, and we apologise for any inconvenience caused. We will address these concerns with our team to ensure a better experience for our guests in the future. If there are any other details you would like to share or if you have any further comments, please feel free to let us know. We appreciate your feedback and will take necessary actions to improve.

Dear Jose,Thank you for your feedback about the spacious rooms and large living and dining area. We are pleased to hear that you found the accommodation comfortable and spacious. We appreciate your comment about the bathrooms needing updating and will take this into consideration for future improvements. Your recommendation is valued, and we are glad that you had an overall positive experience. If there are any other details you would like to share or if you have any further comments, please feel free to let us know. We look forward to the opportunity to welcome you back for another pleasant stay.

Thank you for your feedback about the spacious rooms and the well-equipped living room, dining area, and kitchen. We are delighted to hear that you had a very good overall experience during your stay. Your comments are important to us, and we appreciate you taking the time to share your positive feedback. If there is anything else you would like to mention or if you have any further comments, please feel free to let us know. We look forward to the opportunity to welcome you back for another enjoyable stay.

Thank you for sharing your feedback about the positive aspect of the hotel being the location. We appreciate your honesty and value your input. If there are any specific areas where we can improve upon to enhance your overall experience, please feel free to let us know. Your comments are important to us, and we will take them into consideration to provide a better stay for you in the future.

Thank you for sharing your feedback about the clean and functional unit. We are pleased to hear that you found the accommodation to be clean and functional. It's great to know that the unit is centrally located and within walking distance to amenities. Your comments are important to us, and we appreciate your input. If there's anything else you'd like to share or if you have any further comments, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.

Thank you for sharing your feedback about the lack of office hours and after-hours dedicated staff at the desk, as well as the absence of room service during your stay. Services are provided only upon request and we apologise that this was not made clear. We apologise for any inconvenience caused by the unavailability of an iron in the room and the absence of a landline contact to reception. Your comments are important to us, and we will review these areas to improve the guest experience in the future. If there's anything else you'd like to share or if you have any further comments, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to provide a better experience for you in the future.

Thank you for your review! We're thrilled to hear that you found your room clean and spacious, and that the check-in process was easy. Our staff takes pride in providing friendly and helpful service, so we're delighted to hear that they made a positive impression on you.We would be more than happy to welcome you back for another stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know.

Thank you for your review! We're glad to hear that you found our place to be a good choice for your stay. We strive to provide a positive experience for all our guests.If there's anything else we can do to enhance your stay or if you have any further comments, please let us know.

Thank you for your wonderful review! We're thrilled to hear that you found our room amazingly spacious and that you and your guest enjoyed the comfortable beds. A good night's sleep is important, and we're glad we could provide that for you.We're also delighted to know that you loved the treats we provided. We strive to make our guests feel special and pampered during their stay. We apologize if you didn't get through the wine, but we hope you had a chance to enjoy it at your leisure.Thank you again for your feedback. If there's anything else we can assist you with or if you have any further comments, please let us know. We value your feedback and hope to have the opportunity to welcome you back in the future.

Thank you for your feedback.

Thank you for your review! I'm delighted to hear that you had an amazingly good experience. It's always a pleasure to provide our guests with a positive and enjoyable stay. If there's anything else we can do for you or if you have any specific feedback, please let us know. We look forward to welcoming you back in the future for another amazing experience.

Thank you for your review! I'm thrilled to hear that you found our hotel to be really clean, nice, and safe. Maintaining a high standard of cleanliness and ensuring the safety of our guests is always a top priority for us. We appreciate your kind words and hope to have the opportunity to welcome you back in the future for another enjoyable stay. If there's anything else we can assist you with, please let us know.

Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. It is disappointing to hear that the property was unattended and that you had to check in at another hotel. We understand that this can be frustrating and we apologize for any inconvenience caused.We also apologize for the lack of air conditioning in the room and the issues with the shower temperature regulation. We strive to provide a comfortable and enjoyable stay for our guests, and we regret that we fell short of your expectations in these areas. We will address these issues with our maintenance team to ensure they are resolved promptly.Regarding the mould in the bathroom and the lack of power points in user-friendly areas, we apologize for any discomfort caused. We take cleanliness and guest comfort seriously, and we will address these concerns with our housekeeping team to ensure that they are rectified.We appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for your review and for choosing our establishment for your stay. We're glad to hear that you found our location convenient and that you were able to easily access transportation options. It's great to know that you found the rooms clean, well-maintained, and equipped with a small kitchen.We apologize for the issues you experienced with the air conditioning and the hot water in the shower. We appreciate your understanding and patience, and we're glad to hear that our staff did their best to assist you with these matters. We will address these issues with our maintenance team to ensure they are resolved promptly.We're delighted to hear that despite these issues, you would still consider staying with us again. We value your feedback and appreciate your support. If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We understand that a malfunctioning AC and inconsistent water temperature in the shower can be frustrating.We apologize for any inconvenience caused by the AC not working for two nights. We appreciate you bringing this to the attention of our reception team, and we will address this issue promptly to ensure it doesn't happen again in the future.We also apologize for the inconsistency in water temperature and the shower door not closing properly. We will address these concerns with our maintenance team to ensure they are resolved.We're glad to hear that you found our location convenient and that the room was neat and tidy. We strive to provide a comfortable and enjoyable stay for our guests, and we appreciate your feedback as it helps us identify areas for improvement.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for your feedback!

Thank you for your review. We're glad to hear that our establishment's location was convenient for your short stay and provided you with everything you needed.We apologize for the difficulty you experienced in setting the air conditioning. We understand that this can be frustrating and we appreciate your feedback. We will address this issue with our maintenance team to ensure that it is resolved and future guests have a more seamless experience.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for your feedback. We're glad to hear that you found our staff friendly and our location convenient. However, we apologize if the hotel room did not meet your expectations based on the photos. We understand that this can be disappointing.We strive to provide accurate representations of our rooms through photos, and we apologize if there was any discrepancy. We appreciate your feedback and will take it into consideration as we continue to improve our services.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for your review. We're glad to hear that you found our establishment to be a great spot for an overnight stay. We apologize for any inconvenience caused by street noise in the rooms facing Elizabeth Street.While we strive to provide a comfortable and peaceful environment for our guests, we understand that external noise can sometimes be unavoidable. We appreciate your feedback and will take it into consideration as we continue to improve our facilities.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for sharing your experience with us. We apologize for the issues you encountered with the sink and air conditioning in both rooms. We understand how frustrating it can be when these amenities are not functioning properly.We appreciate your patience and understanding in moving to a different room to address the issue with the sink. However, we apologize for the inconvenience of the air conditioning not working in the new room as well. We apologize for any discomfort this may have caused.We take these matters seriously and will address them with our maintenance team to ensure that these issues are resolved promptly. We appreciate your feedback and bringing this to our attention.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for sharing your feedback with us. We apologize for the terrible experience you and your friends had during your stay. We understand that the lack of air conditioning, dirty room, and unpleasant smell in your friend's room greatly impacted your stay.We apologize for any inconvenience caused by not being able to accommodate your request to vacate and for not being able to provide the desired discount. We understand that this was disappointing and we appreciate your feedback.We take these matters seriously and will address them with our team to ensure that such issues are not repeated in the future. Thank you for bringing these concerns to our attention. We hope to have the opportunity to regain your trust in the future.

Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. We understand that the air conditioning not working on a hot day, the uncomfortable bed, poor shower pressure, and issues with the keycard were all major inconveniences.We apologize for any discomfort caused by the air conditioning not functioning properly. We strive to provide a comfortable environment for our guests, and we regret that we fell short in this aspect. We appreciate your feedback and will address this with our maintenance team to ensure that such issues are resolved promptly.Regarding the bed, we apologize for the inconvenience caused by the two single mattresses pushed together. We understand that this can create discomfort in the middle. We appreciate your feedback and will take it into consideration as we continue to improve our accommodations.We apologize for the issues with the shower pressure and water temperature. We understand how frustrating it can be when these amenities do not meet expectations. We will address this with our maintenance team to ensure that the water pressure and temperature are consistent and satisfactory for our guests.We apologize for any inconvenience caused by the keycard not opening the door consistently. We understand that this can be frustrating and we will address this with our team to ensure that the keycard system is functioning properly.We appreciate your feedback and bringing these concerns to our attention. If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for your feedback!

Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the changes in management and the lack of a reception desk. We understand that this may have impacted your overall experience.We apologize for the air conditioning not working during your stay. We strive to provide a comfortable environment for our guests, and we regret that we fell short in this aspect. We appreciate your feedback and will address this with our maintenance team to ensure that such issues are resolved promptly.We regret that you decided to leave after one night. We understand that a comfortable and enjoyable stay is important, and we apologize for any dissatisfaction you experienced.If there's anything else we can assist you with or if you have any further comments, please let us know. Thank you for choosing our establishment.

Thank you for taking the time to review your stay at Urban Apartments. We're delighted to hear that you had a pleasant experience and enjoyed the great shopping options nearby. It's wonderful that our facilities, including the washer/dryer, dishwasher, and cooking facilities, met your needs and provided convenience during your stay. Being in the heart of Melbourne and within the free tram zone is definitely a plus. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

Thank you for your review! We're glad to hear that you found the booking and check-in process easy and convenient. It's great that our location worked well for you. We appreciate your feedback and look forward to welcoming you back for another stay in the future.

Thank you for sharing your feedback with us. We apologise for the issues you encountered during your stay. We understand that the outdated apartment, non-functioning fridge, water leakage, dirty towels, malfunctioning table lamps, and dirty bathtub were major inconveniences for you. We take these concerns seriously and will address them with our maintenance and housekeeping teams to ensure that our accommodations are up to standard. We appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for bringing this to our attention. We apologise for any confusion regarding the hotel name. We understand that the lack of reception and housekeeping services, as well as the absence of detergents for the dishwasher, were major inconveniences during your stay. We apologise for the inconvenience caused by the closed reception and the difficulty in reaching someone for assistance. We will investigate this matter further to ensure that our guests have a smooth check-in process and access to necessary amenities. We appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for sharing your experience with us. We apologise for the inconvenience you faced during check-in. We understand that it must have been frustrating to be told that your room was not ready and to come back later without a clear indication of how long it would take. We apologise for the lack of communication and the stress it caused you. We will address this issue with our staff to ensure a smoother check-in process in the future.We're sorry to hear that the cleanliness of the room did not meet your expectations. We take cleanliness very seriously, and we will address these concerns with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to a high standard.We appreciate your feedback regarding the comfortable bed and overall comfort of the room. We will continue to strive to provide a comfortable and clean environment for our guests.If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for sharing your feedback with us. We apologise for the issues you encountered during your stay. We're sorry to hear that the apartment was not as clean as expected and had a strange smell. We understand how important cleanliness is, and we will address this with our housekeeping team to ensure it doesn't happen again. We're also sorry for the inconvenience caused by the inconsistent water temperature in the shower. We will have our maintenance team look into this matter.Regarding the check-in process, we apologise for the delay and the inconvenience it caused. We understand that this was frustrating, and we will review our procedures to ensure a smoother check-in experience for our guests in the future.On a positive note, we're glad to hear that you found the bed super comfortable and enjoyed our great location. It's also wonderful to hear that our staff were friendly and that you appreciated the complimentary minibar.We appreciate your feedback and hope that despite the issues, you were able to have an enjoyable stay overall. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your review! We're thrilled to hear that you had a great stay and enjoyed our hotel's perfect location with parking at Melbourne Central. If there's anything else we can assist you with or if you have any further feedback, please let us know. We hope to welcome you back in the future. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for your feedback!

Thank you for sharing your experience with us. We apologise for any inconvenience caused by not receiving the email regarding the key pickup location. We understand that this could have been frustrating, but we're glad to hear that it all worked out in the end. We appreciate your understanding and hope that you had a pleasant stay overall. If there's anything else we can assist you with or if you have any further feedback, please let us know. Best regards, Guest review assistant

Thank you for your feedback!

Thank you for your review! We're delighted to hear that you enjoyed our hotel's great location and received excellent service from our Front Desk team. We strive to provide exceptional service to all our guests, and it's wonderful to know that we met your expectations. If there's anything else we can assist you with or if you have any further feedback, please let us know. We look forward to welcoming you back in the future. Best regards, Guest review assistant

Thank you for your feedback!

Dear Sir/Madam,We deeply apologise for the inconvenience you experienced during your stay regarding the miscommunication about the hotel facilities. We have since contacted third-party channels and have asked them to ensure the information is up to date. We furthermore apologise for the inconvenience caused by the reception hours. We take your comments seriously and will ensure this situation does not occur in the future. Kind regards,Guest Review Assistant

Thank you for your feedback regarding your stay. We're glad to hear that you found the room spacious and functional.We apologise for the inconvenience caused by not receiving the requested toilet paper. We understand that this was frustrating, especially for a two-night stay. We will address this issue with our housekeeping team to ensure that such oversights do not happen in the future.If there's anything else we can assist you with or if you have any further concerns, please let us know.Best regards, Guest Review Assistant

Thank you for sharing your experience with us. We apologise for the inconvenience caused by not receiving the twin room as requested on your booking. We understand that this was not the ideal situation for you.Regarding the issue with housekeeping, we apologise for the miscommunication and inconvenience caused. Our housekeeping services are typically available during specific hours, and it seems that there was a misunderstanding in this case. We will address this with our team to ensure that such situations are handled more effectively in the future.We appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with or if you have any further concerns, please let us know.Best regards, Guest Review Assistant

Thank you for sharing your feedback about your stay in our studio apartment. We're glad to hear that you found the size of the studio to be good and appreciated the separate bedroom and living room area, as well as the double couch and full-size fridge.However, we sincerely apologize for the inconvenience caused by the air conditioning issue. We understand how important a comfortable temperature is for a good night's sleep. We're sorry that we were unable to fix the problem promptly and that it affected your second night's sleep.We appreciate you bringing this to our attention and we will address the issue with our maintenance team to ensure that it doesn't happen again in the future.If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.