Thank you for staying.

Thanks FloraWe appreciate your support and have noted your constructive comments. In spite of it being a building of 215 apartments, there are only 50 rooms in the hotel, so hotel guest only have access to the laundry facilities.There is a topper on the mattress which would have accounted for the softness. I will update your profile to remove, if and when you return for another stay.It was our pleasure to host you.Kind RegardsDenis

ご滞在ありがとうございました。ご支援に感謝いたします。よろしくお願いいたしますデニス

Thanks for staying with us Robert, we do appreciate your support and for taking time out to review our hotel and provide constructive comments.Kind RegardsDenis CrokeGeneral Manager

Thank you AndrewWe really appreciate your support and for taking the time to write such a wonderful review.Kind RegardsDenis Croke (General Manager)

Thank you Mick, we appreciate your support and for taking the time to review our hotel.Kind Regards Denis Croke (General Manager)

Thanks David, we really appreciate your support and your rating.Kind RegardsDenis Croke

Thank you Emma,We are so happy that you had a pleasant stay, we do appreciate your support and for taking time out to review our hotel.Kind RegardsDenis Croke (General Manager)

Thanks for staying with us Paul, we are so happy that you had a great time. We really appreciate your support.Kind RegardsDenis Croke (General Manager)

Thanks for staying Kiwamu, we really appreciate your support.Kind RegardsDenis Croke (General Manger)

Thanks for staying Sherry, we appreciate your support.Kind RegardsDenis Croke (General Manager)

Thanks for staying with us Tonya, we really appreciate your support and for taking time out to write this wonderful review.Kind RegardsDenis Croke (General Manager)

Thanks for staying with us, we appreciate your support.Kind RegardsDenis Croke (General Manager)

Thanks for staying with us Shane, we appreciate your support.Kind RegardsDenis Croke (General Manager)

Thanks for staying Johannes, we really appreciate your support and are happy to see that you enjoyed the hotel.Kind RegardsDenis Croke (General Manager)

Thanks for staying Pauline, we really appreciate your support and for taking time out to review the hotel.Kind RegardsDenis Croke (General Manager)

Thanks for staying Darren, we appreciate your support.Kind RegardsDenis Croke (General Manager)

Hi ChristopherThanks for staying and for your constructive comments. We really appreciate your support and for taking the time out to review.Kind RegardsDenis Croke (General Manager)

Hi MarkThank you for staying with us and for your wonderful review, we really appreciate your support.Kind RegardsDenis Croke (General Manager)

Erwin, it was a pleasure to host you and I am so glad to see that you enjoyed our hospitality. Thanks for your support.Kind RegardsDenis Croke (General Manager)

Thanks for staying Mark, we appreciate your support.Kind RegardsDenis Croke

Thanks for staying Suzanne,We really appreciate your support and for taking the time to review our hotel.Kind RegardsDenis Croke - General Manager

Thanks for staying MaritaWe appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Anthony, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Helen, we really appreciate your support and for taking the time to review our hotel.Kind RegardsGrand Hotel Team

Thanks Paul, we do appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Robert, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Antonio, we appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying with us Surja, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying with us Paul, we really appreciate the support.Kind RegardsGrand Hotel Team

Hi AnitaThanks for staying with us, we really appreciate your support and for taking the time to review our hotel. Unfortunately, you did book on the same day of your arrival. Being a Saturday during Spring racing, we were extremely busy, and you were allocated into one of our rooms very close to the railway line.Our housekeeping department extends their apologies regarding the shower, and for not checking the mattress topper, which caused the softness.Apologies once again for these oversights.Kind RegardsDenis Croke (General Manager)

Thanks Rhonda, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying with us Jo-Anne, we appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Adrian, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying with us Alison, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Garry, we appreciate your support.Kind RegardsGrand Hotel Team

Hi TobiasThanks for staying and for your constructive comments. The changerooms were undergoing a slight refurb, hence the uncleanliness. Our apologies as housekeeping did not get around to cleaning and tidying.Kind RegardsDenis Croke

Thanks for staying Leanne, we appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying with us Suzi, we do appreciate your support. Thanks for your constructive comment. Just to point out that we do have 2 room types available - the standard studio apartment which you booked, and stayed in, as well as the executive studio apartments. The executive studio apartments are refurbished.. Perhaps give this room type a go, the next time you would like to stay with us again, so that you can experience the refurbished apartment as well.ThanksPerine

Thanks for staying Sarah, we do appreciate your support and for taking the time out to review our hotel.It's unfortunate that all property details are not publicly available to see, unless you click on the amenity tab, which gives your further information on our amenities and facilities.Thanks once again.Kind RegardsGrand Hotel Team

Thanks for the support Ruth, we really appreciate it.Kind RegardsGrand Hotel Team

Thanks for staying, we appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying John, we appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Walter, we really appreciate your support and constructive comments.Kind RegardsGrand Hotel Team

Thanks for staying with us Colin, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying Stuart, we appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying, we really appreciate your support.Kind RegardsGrand Hotel Team

Thanks for staying, we really appreciate your suport.Kind RegardsGrand Hotel Team