2/10 – Ungenügend
jason
Geschäftlich gereist, Mit dem Partner gereist
31. Okt. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were given a room on the main road side. It was very noisy until late at night and from early in the morning.
Also we specifically chose this property because of the gym and pool facilities. When we went looking for the pool there was a sign on the door saying it was not available due to the recent Melbourne storms. A long term guest told me it hasn’t been available since last year and just looking at it was full of green water and only a 1/4 full with sticks and leaves in it. Then we looked inside the gym area and it was full of storage items from a couple and their child that was actully living in the gym room. It was dirty and smelly. The guy that popped out of the gym looked like a homeless hobo and told me he was dealing crack to pay for his lodging.
Also in regarding to very poor security the security access door to our building was not able to be closed and was left open 24/7 for anybody to enter. This also made sleeping very difficult as any noise we heard outside our door was concerning.
I discussed all these concerns with the staff member at the front desk and he really kind of denied any knowledge of the issues. He told me his manager would call me to discuss at 9am when they start work.
2 days later and still no calls or messages from this bizarre hotel to resolve my concerns with our stay.
Personally I think there is some very dodgy business going on at this suburban hotel and we would never ever return due to safety, noise and straight up lack of care.
jason
Aufenthalt von 1 Nacht im Oktober 2025
