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The hotel itself is great. The rooms are big, modern, clean and comfortable. The beds are perfect, the bathroom has a bathtub and a shower and the toilet is separated. The breakfast is amazing with lots of options for every Japanese or western taste. There are only to minor complaints from our side: the location is a but far off and you need to switch trains at Tokyo Station to come to any famous spot in Tokyo. The other complaint is the gym. You will only find treadmills here, no machines and no free weights. Weightlifting is not big in Japan, so it's hard to find a gym in Tokyo. Therefore it would be great if the hotel offered some machines or weights to do so. The spa though is amazing. Women and men are strictly separated here, so you can't enter together.

Hotel Chinzanso is an "old world" Japanese Hotel with unsurpassed Style and Charme

If possible, chose the Executive or Club-Floor, which is called “Premier Grand”. It is well worth it. The club-lounge offers spectacular views over Shinjuku. Breakfast there is without the huzzle and buzzle of a regular breakfast place in such a big hotel. And the complementary afternoon tea and evening cocktails made our stay even more enjoyable. The room was spacious, comfortable and has been recently renovated. The best feature however is the hotel-staff: Friendly, polite, service-oriented and at the same time far from being obtrusive. We definitely will choose it again!

I did not like getting charged 3000 yen extra for 24h gym access in a 5 star hotel. I only booked this hotel bcs of the gym and was a bit underwhelmed when I found out there’s an extra fee. The service was exceptional. The ladies at the reception were very nice and welcoming !