Außenpool, geöffnet von 06:00 Uhr bis 20:00 Uhr, Liegestühle

Bewertungen von Novotel Medellín El Tesoro

4.5 out of 5
Novotel Medellín El Tesoro
Cra 25a # 1 a sur 45, Medellín, Antioquia

Bewertungen

9,0

Wunderbar

728 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
151 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 8 - Gut" "
57 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 6 - Okay" "
34 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
45 von insgesamt 1015 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

9,0/10

Ausstattung

9,4/10

Zustand der Unterkunft

9,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Edwin Marcelo Gordon

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Es war eine tolle Erfahrung, es wurde alles gemacht was man sich vom Service wünschte ! immerwieder gerne ich komme gerne wieder.
Aufenthalt von 12 Nächten im März 2024
Antwort von Andrever Giraldo, Gerente de turno am 2. Apr. 2024
Lieb Edwin,Wir danken Ihnen für die Beantwortung unserer Umfrage. Ihre Meinung ist uns sehr wichtig. Sie motiviert uns, uns jeden Tag weiter zu verbessern. Ich werde Ihre Kommentare mit unserem Team teilen. Wir warten bald auf Sie.Herzlich

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Cozy hotel for a short break
I was staying at this hotel with my mum. We both enjoyed the food offered, the attention at the bar and the drinks! The hotel is very cozy and feels more like a family place than just a (business) hotel. A small disappointment was the pool, which looked way bigger on the photos displayed than in reality. In my opinion, it is better to show what you offer and not try to make things look better than they are.
Aufenthalt von 1 Nacht im April 2021
Antwort von David am 14. Apr. 2021
Dear guest We are so happy to read that you enjoyed your stay with us. We regret the small disappointment of the size of the pool, we were corroborating and the photos of the pool look just as it really is. We apologize for what happened. We hope that you returns soon so that you continues to enjoy our services. Novotel Medellin.

10/10 – Hervorragend

Cory

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel in Medellin. Great location in a desirable neighborhood. Staff was amazing.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Mike & Kathleen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was so very helpful. They did their best to help us with my husband's special medical needs. They were patient and friendly. I highly recommend this hotel if you ever stay in Medellin, Colombia. Oh, and the hotel is connected to a large mall with a variety of shopping and food options.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

JULIO

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Estrategicamente ubicado
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sara Suaza VIP Concierge am 27. Mai 2024
Estimado JulioEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un excelente día.

10/10 – Hervorragend

Ladislao, Centreville

Mit dem Partner gereist
Gut: Ausstattung
Best place to stay in Medellin
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 27. Mai 2024
Dear Ladislao,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to always continue improving, we hope to see you soon.Regards,

10/10 – Hervorragend

juan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, modern and super convenient access to mall el Tesoro
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 27. Mai 2024
Dear JuanWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We loved you liked our hotel.We hope you come back soon. Have a nice day.

10/10 – Hervorragend

Maria soledad

Close to everything, clean, friendly staff
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 27. Mai 2024
Dear Maria,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to always continue improving, we hope to see you soon.Regards,

10/10 – Hervorragend

Elizabeth Wallberg

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It is just n a mall so everything is right there. It is very convenient.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 24. Mai 2024
Dear Elizabeth,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

10/10 – Hervorragend

Maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful stay. The staff is amazing. I have stayed at the hotel 16 times. Wouk’s recommend the hotel, and the best thing it’s in el Tesoro mall. Amazing shopping
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 23. Mai 2024
Dear Maria,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to always continue improving, I will share your comments with our team. we wait for you soon.Regards,

10/10 – Hervorragend

Juan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 22. Mai 2024
Dear Juan,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

10/10 – Hervorragend

Endy Steven Sanchez

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this hotel !! Will definitely be back
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Andrever Giraldo, Gerente de turno am 21. Mai 2024
Dear Endy,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

10/10 – Hervorragend

Jose

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is my second time staying here and will stay here once again. Great place i give it a 5 stare
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 21. Mai 2024
Dear Jose,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

10/10 – Hervorragend

Jean-Pierre

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 23. Mai 2024
Dear Jean Pierre,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to always continue improving, we hope to see you soon.Regards,

8/10 – Gut

Cristina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good, but nothing particularly memorable. I was surprised that water in the room was complimentary only once. Ubers have lots of difficulty finding the pick up spot in the hotel. The room was clean and comfortable.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 20. Mai 2024
Dear CristinaWe want to thank you for taking your time to answer to this survey. For us, your opinion is very important, since it helps us to evaluate our service, and it also works as a motivation to improve everyday. About the water issue, I have to inform you that this is a standard stablished by the hotel chain, that is why we only have these bottles of water included just for the first day. For the uber issue, usually they do not have any problem to find us inside the shopping mall. And finally, we love you liked the room. We hope you come back soon to our hotel. Have a nice day.

10/10 – Hervorragend

Mario

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 20. Mai 2024
Dear MarioWe want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day.

10/10 – Hervorragend

Ariel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 20. Mai 2024
Estimado ArielEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Lo esperamos pronto.

10/10 – Hervorragend

Emerson

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bueno
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 19. Mai 2024
Estimado Sr. Emerson,Cordial saludo, le agradecemos mucho por responder nuestra encuesta, su opinion es muy importante para nosotros, los esperamos pronto. Cordialmente,

10/10 – Hervorragend

Eugenio

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gran opción
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 19. Mai 2024
Estimado Sr. Eugenio,Cordial saludo, le agradecemos mucho por responder nuestra encuesta, su opinion es muy importante para nosotros, nos motiva a seguir mejorando cada dia, los esperamos pronto. Cordialmente,

10/10 – Hervorragend

Pooja

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Easy access
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 18. Mai 2024
Dear Pooja,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

10/10 – Hervorragend

Pooja

Gut: Ausstattung und Zustand der Unterkunft
Centrally located Easy access to everything
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 18. Mai 2024
Dear Pooja We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service, and it also motivates us to be always better. We hope you come back soon. Have a nice day.

10/10 – Hervorragend

Julio

Mit dem Partner gereist
Gut: Ausstattung
El hotel es muy bueno, tiene excelentes instalaciones y su ubicación es la mejor
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 16. Mai 2024
Estimado Sr. Julio, Le agradecemos mucho por responder nuestra encuesta, su opinion es muy importante para nosotros, nos motiva a seguir mejorando cada dia, los esperamos pronto. Cordialmente,

10/10 – Hervorragend

aaliyah

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 15. Mai 2024
Dear Aaliyah, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we hope to see you soon.Regards,

10/10 – Hervorragend

Valeska, Noord

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gr8 location for a short vacation
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 14. Mai 2024
Dear ValeskaWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 – Hervorragend

Ronald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Liked it
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 14. Mai 2024
Dear RonaldWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day.

10/10 – Hervorragend

Jorge

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me encantó Novotel su ubicación y el servicio de sus empleados A
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 13. Mai 2024
Estimado Jorge Esperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinion es de gran importancia, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto. Que tenga un excelente día.

10/10 – Hervorragend

Valeska, Noord

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great value for price paid
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 11. Mai 2024
Dear Valeska,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day. we wait for you soon.Regards,

10/10 – Hervorragend

Alfredo, Caledon

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location and amazing staff
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Andrever Giraldo, Gerente de turno am 11. Mai 2024
Dear Mr. Alfredo,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team. we wait for you soon.Regards,

10/10 – Hervorragend

Rafaela

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Novotel is my to-go-to Hotel in Medellin. Regardless of other more economic options, Novotel is safe, staff is attentive & assure your safety, is located one step from the mall for shopping & food options. Staff provides excellent customer service; I requested late check out due to flight hours & it was granted without a problem...Mi nueva casa en Colombia, Novotel.
Aufenthalt von 5 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 10. Mai 2024
Dear RafaelaWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day.

10/10 – Hervorragend

Maidely Diaz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Muy bueno el hotel, las personas te tratan súper bien siempre te sonríen y muy educados. Todo muy limpio y muy seguro.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Andrever Giraldo, Gerente de turno am 9. Mai 2024
Estimada Sra. Maidely,Le agradecemos mucho por responder nuestra encuesta, su opinion es muy importante para nosotros, nos motiva a seguir mejorando cada dia, los esperamos pronto. Cordialmente,

6/10 – Okay

Karla

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
This is a good hotel for a weekend but not for more than 3 nights. Don’t waste your money buying a mediocre breakfast, room service is highly recommended. Administration needs to work with cleaning up surrounding areas (beautiful city views obstructed by spider webs), our toilet were broke, in our first night the shower drainage was full of hair so instead to get a rest from our long trip we had to deal with this issue! Also this is not a cheap place but we had one entire day without hot water, how’s possible that this hotel is not able to hire a Company of engineers to take care this kind of problems? Not happy at all! Look for another place to stay.
Aufenthalt von 11 Nächten im April 2024
Antwort von Andrever Giraldo, Gerente de turno am 8. Mai 2024
Dear Karla,We thank you very much for answering our survey, your opinion is very important to us, it helps us evaluate ourselves and continue improving every day, we are very sorry that your stay was not the best, we will take your recommendations into account to continue providing our guests with the best experience. we wait for you soon.Regards,

10/10 – Hervorragend

elmer

Aufenthalt von 1 Nacht im Mai 2024
Antwort von Sara Suaza VIP Concierge am 27. Mai 2024
Estimado ElmerEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser cada vez mejores en nuestro servicio. Esperamos que regrese pronto a nuestras intalaciones. Que tenga un excelente día.

10/10 – Hervorragend

Anaelys

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent customer service. Lina Macela , housekeeper is exceptional.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Sara Suaza VIP Concierge am 7. Mai 2024
Dear AnaelysWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate our service and it also motivates us to be always better at our service. We hope you come back soon. Have a nice day.

8/10 – Gut

Michel

Aufenthalt von 5 Nächten im März 2024
Antwort von Sara Suaza VIP Concierge am 22. Mai 2024
Dear Michel We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important, since it helps us to evaluate our service, and it also motivates us to be always better. We hope you come back soon. Have a nice day.

6/10 – Okay

manuel, roselle park

Gut: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 3. Mai 2024
Estimado ManuelQueremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos ayuda a evaluarnos y nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto y que nos brinde la oportunidad de atenderlo nuevamente con nuestro mejor servicio. Lo esperamos pronto. Que tenga un feliz día.

10/10 – Hervorragend

Emeli X. G.

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It is a very nice hotel. I liked that it is located in a nice and safe shopping mall with lots of shopping, dining and entertainment options. The staff is helpful and friendly. The only thing is the breakfast buffet options are limited and boring.
Aufenthalt von 5 Nächten im April 2024
Antwort von Andrever Giraldo, Gerente de turno am 1. Mai 2024
Dear Emeli, We thank you very much for answering our survey, your opinion is very important and helps us evaluate ourselves to improve every day, we will take your recommendations into account at breakfast, we hope to see you soon.Regards,

10/10 – Hervorragend

Andres

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente
Aufenthalt von 3 Nächten im April 2024
Antwort von Andrever Giraldo, Gerente de turno am 1. Mai 2024
Estimado Andres, Le agradecemos mucho por responder nuestra encuesta, Su opinión es muy importante para nosotros, nos motiva a seguir mejorando siempre, los esperamos pronto.Cordialmente,

10/10 – Hervorragend

Hector

Aufenthalt von 1 Nacht im April 2024
Antwort von Sara Suaza VIP Concierge am 20. Mai 2024
Estimado HectorEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos movita a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un excelente día.

2/10 – Ungenügend

Nathan

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Andrever Giraldo, Gerente de turno am 1. Mai 2024
Dear Nathan,We thank you very much for answering our survey, your opinion is very important to us, it helps us evaluate ourselves and continue improving every day, we hope to see you soon.Regards,

10/10 – Hervorragend

Tamieka N, Miami

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Awesome service and great breakfast.
Aufenthalt von 4 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 29. Apr. 2024
Dear TamiekaWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day

10/10 – Hervorragend

Margarita

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
El lugar está espectacular y la localización también! Súper seguro y todo accesible. Highly recommended!
Aufenthalt von 5 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 29. Apr. 2024
Estimada MargaritaEsperamos que se encuentre muy bien. Queremos agradecerle por haberse tomado el tiempo de responder a esta encuesta. Para nosotros, su opinión es muy importante, pues nos motiva a ser siempre mejores en nuestro servicio. Esperamos que regrese pronto a nuestras instalaciones. Que tenga un feliz día.

10/10 – Hervorragend

Melinae

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was very convenient
Aufenthalt von 4 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 23. Apr. 2024
Dear MelinaeWe hope you are fine. We want to thank you for taking you time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 – Hervorragend

john

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location
Aufenthalt von 1 Nacht im April 2024
Antwort von Sara Suaza VIP Concierge am 23. Apr. 2024
Dear John We hope you are fine. We want to thank you for taking you time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 – Hervorragend

Christy, Dallas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel was excellent in my opinion. The staff was super nice, i was felt completely safe, and they were always so helpful with everything. This will definitely be the place i stay the next time i visit.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Andrever Giraldo, Gerente de turno am 22. Apr. 2024
Dear Christy, We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, I will share your comments with our team, we hope to see you soon.Regards,

10/10 – Hervorragend

Kimberly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was very clean. The staff was always helpful and available. It was very nice that it was right next to the mall. Definitely a safe location.
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 21. Apr. 2024
Dear KimberlyWe want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 – Hervorragend

Ghislaine

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just AMAZING!
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 21. Apr. 2024
Dear Ghislaine We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 – Hervorragend

Alexis

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Novotel El Tesoro was very centrally located and has direct access to a great shopping mall. The dining options and the views from all areas are spectacular. The hotel's cleanliness is kept up very well and the hotel staff are nice and curtious. The spa experience was great and they gave me exactly what in asked for at affordable prices. The one thing I have to say is that the pool area is under construction and is being remodeled. Access to the pool is still allowed, but there is also no direct access to a poolside lounge area.
Aufenthalt von 7 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 19. Apr. 2024
Dear AlexisWe hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it helps us to evaluate ourselves and it also motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.

10/10 – Hervorragend

Argenis

Aufenthalt von 1 Nacht im April 2024
Antwort von Sara Suaza VIP Concierge am 19. Apr. 2024
Dear Argenis We hope you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon. Have a nice day.

10/10 – Hervorragend

Zulay

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Felt very safe since I was traveling alone and the room was super clean!
Aufenthalt von 1 Nacht im April 2024
Antwort von Andrever Giraldo, Gerente de turno am 18. Apr. 2024
Dear Zulay,We thank you very much for answering our survey, your opinion is very important to us, it motivates us to continue improving every day, we will share your comments with our team, we hope to see you soon.Regards,

10/10 – Hervorragend

Liliana, Middletown

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent
Aufenthalt von 2 Nächten im April 2024
Antwort von Sara Suaza VIP Concierge am 18. Apr. 2024
Dear Liliana We hopr you are fine. We want to thank you for taking your time to answer to this survey. For us, your opinion is very important since it motivates us to be always better at our service. We hope you come back soon to our hotel. Have a nice day.