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Bewertungen von The Reiz Suites, Artotel Curated

3 out of 5
The Reiz Suites, Artotel Curated
Jl. Tembakau Deli No.1, Kesawan, Kec., Medan Bar, Medan, North Sumatra

Bewertungen

8,0

Sehr gut

3 von insgesamt 7 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1 von insgesamt 7 Gästebewertungen haben eine Bewertung von 8 - Gut" "
3 von insgesamt 7 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 7 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
0 von insgesamt 7 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,8/10

Sauberkeit

8,0/10

Personal & Service

6,8/10

Ausstattung

6,4/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Halil

Aufenthalt von 15 Nächten im März 2024
Antwort von Lidya am 24. Apr. 2024
Dear Mr.Mrs Halil,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely Regards,Anton Subiyakto Cluster General Manager

6/10 – Okay

GuanRen

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
Check in was slow. Only 1 staff to do the checkin. One lift to service the entire building
Aufenthalt von 3 Nächten im März 2024
Antwort von Lidya am 14. März 2024
Dear Mr/Mrs Guaren, Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Sincerely RegardsAnton Subiyakto General Manager

10/10 – Hervorragend

Amal

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is well located near a big shopping mall and many restaurants. The staff was friendly and helpful. But most importantly they texted me when I was on my way to the airport because I had forgotten my wallet in the hotel room 🙏🙏!. I had no idea I had forgotten my wallet with all my important documents and cards. Everything was in my wallet and because of their great service I managed to get my flight on time. Thank you so much for your service and honesty ❤️
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Lidya am 14. März 2024
Dear Mr./Mrs Amal,Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan. Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Sincerely Regards,Anton SubiyaktoGeneral Manager

8/10 – Gut

Lamar

Gut: Personal & Service und Zustand der Unterkunft
Overall a nice location for westerners. This is just a few observations to explain the location limitations. We had a room for 3 but only had 2 towels. Received another but had to ask. Hot water in bathroom sink and showers only (not kitchen). Curtains don’t block light. A/C works well and is in all areas. Access to pool unusual, pool closes at 7:00, they request specific swimware for women, and no chairs around pool.
Aufenthalt von 4 Nächten im April 2023
Antwort von The Reiz Suites Medan am 29. Mai 2023
Dear Mr Lamar,Thank you for staying with The Reiz Suites Medan! We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the facility and services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate team so that we can elevate your experience whenever your travels bring you back to Medan. Once again thank you very much.Regards,Anton SubiyaktoGeneral Manager

10/10 – Hervorragend

Ayu

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Anton Subiyakto - General Manager am 25. Apr. 2023
Dear Ms. Ayu, Thank you so much for taking the time to share this outstanding review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.Regards,

6/10 – Okay

Evelyn

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Cleanliness can be improved. We got into our suite and were greeted by 3 cockroaches. The bathroom was dirty with mouldy silicone around the bath area, and there was a constant sewer smell that we couldn't get rid of. The living room air-con didn't work very well and there wasn't enough lighting in the bedroom. There wasn't a table in the bedroom as well which was inconvenient.
Aufenthalt von 8 Nächten im Februar 2023
Antwort von Nina - Ecommerce am 21. Feb. 2023
Dear Ms. Evelyn, Thank you for staying with The Reiz Suites Medan!We truly appreciate you taking the time to write us a review and feedback about your experience staying with The Reiz Suites Medan. We do understand with your disappointing with your experience staying with us. Please accept our sincere apology for your inconvenienced about the cleanliness of facilities and employee's services. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience in the future and to ensure that this issue is corrected moving forward. We have shared your valuable feedback with appropriate hotel team so that we can elevate your experience whenever your travels bring you back to Medan.Once again thank you very much.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Tout
Aufenthalt von 1 Nacht im Januar 2023
Antwort von E-commerce am 6. März 2023
Dear Mr/Ms. Etienne, Thank you so much for taking the time to share this 5-star review with our team! We love hearing how much you enjoyed The Reiz Suites, ARTOTEL Curated - Medan.Once again, thank you for choosing The Reiz Suites, ARTOTEL Curated - Medan. In the meantime, we look forward to your next visit.