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Bewertungen von Turtle Beach by Elegant Hotels – All-Inclusive

4 out of 5
Turtle Beach by Elegant Hotels – All-Inclusive
Dover, St. Lawrence Gap, Maxwell, Christ Church

Bewertungen

8,2

Sehr gut

243 von insgesamt 615 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
221 von insgesamt 615 Gästebewertungen haben eine Bewertung von 8 - Gut" "
91 von insgesamt 615 Gästebewertungen haben eine Bewertung von 6 - Okay" "
33 von insgesamt 615 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
27 von insgesamt 615 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

7,6/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gefallen: tolles Familienhotel, super Kinderclub, direkte Strandlage, Wassersportmöglichkeiten, Poolanlage,, sehr gutes Essen, Eisdiele, entspannte Atmosphäre, Abendprogramm bis 22h, perfekt für Aufenthalt mit Kindern. Wir würden wieder dorthinfahren. nicht gefallen: n/a
Aufenthalt von 10 Nächten im November 2019

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Ausstattung
Aufenthalt von 9 Nächten im November 2019

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Das Hotel ist schon in die Jahre gekommen und würde mal einen Auffrischung (Zimmer/Bad) gut tun. Die Poollandschaft ist nicht gerade groß (gerade in der Hauptsaison) Essen prima, Strand okay, Freundlichkeit super
Aufenthalt von 7 Nächten im Mai 2019

10/10 – Hervorragend

Katrin

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Schöne Lage, gutes Hotel, Essen lala
War alles gut, nur das Essen ist eher 2-3 Sterne Niveau und nicht 4 Sterne wert. Das Servicepersonal im Speisesaal ist aber kaum motiviert. Trotz All-Inclusiv-Cocktails gab es keine Ausschreitungen. Das Meer ist nur leider zum schwimmen zu wild.
Aufenthalt von 5 Nächten im November 2017

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

6/10 – Okay

Lilly, Frankfurt

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Mittelklasse Hotel mit schönem Strand
Das Hotel ist komplett auf englisches Publikum ausgerichtet. Das zeigt sich besonders am Frühstück. Das Personal ist sachlich aber nie besonders höflich. Ein Lächeln sieht man fast nie. Die Kinder lässt man mit Essen und Getränken in den Pool obwohl es laut Hotel verboten ist. Der Ausblick vom Hotel ist traumhaft und der Strand wirklich schön. Das Hotel ist sauber und schön eingerichtet.

8/10 – Gut

Thomas C.

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Fantastischer Aufenthalt zu zweit.
Sehr schöne All-Inklusive-Anlage direkt am Strand. Freundlicher, aufmerksamer Service, sauberes, gut ausgestattetes Zimmer mit Traumblick auf den Pool und das Meer. Schöner Strand, auch mit Getränkeservice vom Hotel. Meer jedoch zeitweise sehr unruhig, nichts für Nichtschwimmer. Frühstück eher englisch. Abendessen als Buffet sehr schön und abwechslungsreich. Waren eine Woche im Hotel im Anschluss einer Kreuzfahrt. Hat uns sehr gefallen.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Alex DUB

Gut: Sauberkeit und Komfort des Zimmers
Sehr schoen, Preis/Leistung entspricht aber nicht ganz den Erwartungen
Super Lage an tollem Traumstrand wie aus dem Katalog. Teils heftiger Wellengang, was wir persoenlich toll fanden, fuer kleine Kinder aber nicht geeignet. Gutes und neues Wassersport-Equipment zur Leihe eingeschlossen. Grosse Unterschiede beim Personal - von extrem herzlich und nett bis recht unfreundlich, gelangweilt und nicht gut geschult ist alles dabei. Essen: Cocktails und Drinks ok - aber kein Bar Niveau. Fruehstueck sehr einfach, Lunch mittelmaessig, Dinner sehr gut und auch a la carte moeglich. Alles in allem toller Aufenthalt, allerdings auch ungewoehnlich teuer und hat die dementsprechend hohen Erwartungen nicht ganz erfuellt. Wuerden das naechste Mal ein anderes Hotel probieren. Anderswo gibt es fuer wesentlich weniger Geld besseren Service.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Urlaubsglücklich

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Perfekt relaxt nach anstrengender Rundreise!
Wir waren glücklich, das Hotel auf Barbados beim Spaziergang doch noch gefunden zu haben. Perfekte Lage an einem der schönsten Strände der Insel, freundliches Personal, toller Service - und: im Gegensatz zur ortsüblichen "nur-Übernachtung" haben wir den AI-Service sehr genossen! Allerdings - das ist ein winziger Minuspunkt: läßt sich das Hotel den AI-Service und die exquisite Lage am Strand teuer bezahlen. Wir würden aber, nachdem sich das Konto erholt hat, gern wiederkommen! Selbst die einfliegenden Urlaubsjets haben uns nicht gestört.

10/10 – Hervorragend

S.

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Baden im Meer leider nicht möglich
WIr würden bei einem weitern Besuch von Barbados die Westküste vorziehen, da wir während unseres Urlaubs an der Südküste nicht im Meer baden konnten. Hierfür war das Meer immer zu unruhig und das Baden wegen der Strömung gefährlich bzw. wegen der hohen Wellen nicht möglich. An der Südküste stoßen Atlantik und Karibisches Meer aufeinander, während an der Westküste im ruhigen Karibischen Meer gebadet werden kann.

10/10 – Hervorragend

Natasha

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was so friendly. Food was great. And beautiful beach and blue blue water!
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Shodia am 25. Mai 2024
Dear Natasha,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 – Okay

miguel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Los muebles han quedado vetustos deberian hacer un resitailing del mobiliario. La preparacion de los mozos deja mucho q desear.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Taylor

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place to stay! Wish I stayed longer!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Shodia am 22. Mai 2024
Dear Taylor,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Melissa Sulan

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Room: The rooms are dated are require renovation, but we were aware of this prior to booking the trip. The rooms were clean, but we did have a leak in our bathroom which was fixed fairly quickly by the staff. Rooms have blackout curtains, but sunlight came through in the center and at the bottom making it difficult to sleep in. Food: The food was generally okay. I always appreciate an omelet bar and the bacon was good, so breakfast worked well for my needs. The lunch menus were hit and miss, with some meals being quite enjoyable; while others were not good at all. I appreciate that there was variety. We did not eat dinner at the resort often and chose to go to local restaurants, but there was some type of entertainment each day. Beach: On our first few days, the beach was absolutely beautiful. The beach was clean and the waves were tolerable if you are comfortable in the water. The water became very choppy and the waves were dangerous for the last half of our trip, and there was a lot of seaweed which was not cleared from the beach. However, the neighbouring hotel has a wall in place that reduces the amount of waves that is accessible by guests at Turtlebeach. Location: The location was great in relation to the airport and St. Lawrence Gap area. We walked over to the Gap a few times for dinner which was a nice change from hotel food.
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 22. Mai 2024
Dear Melissa Sulan,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 – Okay

Leanna Kelli

Gut: Sauberkeit und Personal & Service
Aufenthalt von 5 Nächten im April 2024
Antwort von Shodia am 11. Mai 2024
Dear Leanna Kelli,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Ioanna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was great. We visited with an 11 month old baby and it was very comfortable. The staff went above and beyond in making sure that we had everything we needed and that we enjoyed our stay. On our last day, we forgot some items in the hotel and the staff made sure that our items reached us at the airport before our international flight. Overall, the service and care we received was phenomenal
Aufenthalt von 8 Nächten im November 2023
Antwort von Shodia am 11. Mai 2024
Dear Ioanna,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

4/10 – Schlecht

eddie

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The resort ws pretty out dated old not enough activities on the property boring entertainment, Birds around the food area , food wasnt that good, beach was Nice and surrounding area was nothing to do..I think if they want more business entertainment is a Must
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Shodia am 15. Mai 2024
Dear Eddie,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Ashley

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
LOVED our stay!! The nicest, happiest and most helpful staff I’ve ever encountered!! They truly made us feel welcome and at home right away and took amazing care of us the entire time.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Shodia am 11. Mai 2024
Dear Ashley,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

maria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Beautiful resort. Nice beach. Hotel is old. Just a few outlets. Phones do not work. We could not call another room. We were in the 4th floor with broken elevator. We were moved to another wing with working elevator. The stuff was great. Good was good. I like. There were no activities at all which we liked. It was quiet and relaxing and nobody bothered us. You can take taxi to any place you like. It’s cheaper than pay for excursion with transportation. Take some bread and go to the riff at the next door hotel Sandals to feed fish. You can swim there too if waters are ruff. We had great time.
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 7. Mai 2024
Dear Maria,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Amanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 7. Mai 2024
Dear Amanda,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Mark Christopher

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk greeting, concierge, lovely beach, and good. Snorkeling with turtles over shipwrecks, Jeep rise around the island, safe walk to numerous restaurants, nearby town has fish fry and entertainment not to be missed.
Aufenthalt von 6 Nächten im April 2024
Antwort von Shodia am 7. Mai 2024
Dear Mark Christopher,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Super clean, amazing food with many options daily, great drinks, beautiful beach.
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 2. Mai 2024
Dear Maria,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Shveta

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Shodia am 2. Mai 2024
Dear Shveta,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Sanjay

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good resort with amenities
Aufenthalt von 3 Nächten im April 2024
Antwort von Shodia am 7. Mai 2024
Dear Sanjay,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

4/10 – Schlecht

Richard

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property around the hotel needs significant repairs and refresh. Very old and dated too. Rooms were quite large though. Some staff were really great, most I encountered were not friendly or helpful at all. Water sports employees were amazing though. Hundreds of birds and their excrement everywhere throughout food service areas. Very unhygienic. Food was very average. Saw multiple staff regularly scrolling on social media. Overall was very disappointed with the hotel - would never stay there again.
Aufenthalt von 3 Nächten im April 2024
Antwort von Shodia am 18. Mai 2024
Dear Richard,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia Pickering Guest Services

8/10 – Gut

Nils Lauritz, Marcellus

Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 22. Mai 2024
Dear Nils Lauritz,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Edward

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property is spacious however, much work is needed to enhance the quality of service
Aufenthalt von 6 Nächten im April 2024
Antwort von Shodia am 7. Mai 2024
Dear Edward,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

savitri

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a wonderful stay. Thank you to everyone for the great accommodation ♡
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 27. Apr. 2024
Dear Savitri,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 – Okay

Shawnee

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Property needs serious updates. Food was not that good. Wonderful access to the beach, and helpful staff
Aufenthalt von 6 Nächten im April 2024
Antwort von Shodia am 27. Apr. 2024
Dear Shawnee,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback. Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Myra

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This was my 4th stay at Turtle Beach. The staff, dining choices and location are excellent. The resort needs extensive renovations as each room I have stayed in shows a lot of wear and tear. However, the rooms are clean, the beds are comfortable and it is still my preferred hotel in the area.
Aufenthalt von 3 Nächten im April 2024
Antwort von Shodia am 25. Apr. 2024
Dear Myra,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Jean Mark

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food and drinks were good. Our room was clean, and the A/C worked great. The staff were all fantastic. And the beaches were amazing. The fire alarm rang 4 times throughout a 24 hour period which startled us as we were sleeping. We inquired about it the following day at the front desk, but were never told what the issue was. There are 3 restaurants on site, all of which are covered with a roof, but open on all sides (no walls or doors). This allows the birds access to your dining experience. My wife left her plate unattended for a minute to grab a drink, and had a bird land on her plate and pick at her food on two separate occasions. Other than that, it is a nice property, and we enjoyed our time there.
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 25. Apr. 2024
Dear Jean Mark,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.We also regret that your dining experience fell short of expectations due the challenges with birds. We are actively working on implementing measures to address the bird issue in the outdoor dining area.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Hydee

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024
Antwort von Shodia am 25. Apr. 2024
Dear Hydee,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Patrick Paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice place
Aufenthalt von 9 Nächten im April 2024
Antwort von Shodia am 21. Apr. 2024
Dear Patrick Paul,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Renata

Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 11. Mai 2024
Dear Renata,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Sharon

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Food and friendly staff
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 21. Apr. 2024
Dear Sharon,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

4/10 – Schlecht

Gidget

Verbesserungswürdig: Personal & Service
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 21. Apr. 2024
Dear Gidget,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team and can assure you that we will continue to use guests' feedback to make improvements where feasible. Once again, I thank you for sharing your feedback.Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Fabian

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Shodia am 15. Apr. 2024
Dear Fabian,n behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Suzanne, NOTTINGHAM

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff at this hotel, can’t do enough for you. They are kind courteous and hard working! We can’t wait to come back! Barbados is absolutely spectacular
Aufenthalt von 7 Nächten im April 2024
Antwort von Shodia am 15. Apr. 2024
Dear Suzanne,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Karl H

Gut: Zustand der Unterkunft
Aufenthalt von 7 Nächten im März 2024
Antwort von Shodia am 15. Apr. 2024
Dear Karl H,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you.Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 – Okay

Eldon

Mit der Familie und kleinen Kindern gereist
Dining staff & coffee shop staffs need more training in professional friendly customer service. The staff lacks good customer, an area that needs major improvement.
Aufenthalt von 4 Nächten im März 2024
Antwort von Shodia am 15. Apr. 2024
Dear Eldon,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our associates sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.Although we fell short of meeting your expectations during your stay, I hope you will consider our resort on your next visit to Barbados so that we can deliver on the guest experience you deserve.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Manosij

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff of this property made the stay very comfortable and easy, starting with Christina the front desk person when we checked in and checked out and everybody in the dining and the property otherwise are excellent
Aufenthalt von 3 Nächten im März 2024
Antwort von Shodia am 1. Apr. 2024
Dear Manosij,On behalf of the entire team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates with a special mention to Christina as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Stephen

Gut: Sauberkeit und Personal & Service
Aufenthalt von 7 Nächten im März 2024
Antwort von Shodia am 19. März 2024
Dear Stephen,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

6/10 – Okay

Sharon

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Sauberkeit
the property was unique with great beaches. The rooms were tired and need up to date electronics.
Aufenthalt von 6 Nächten im März 2024
Antwort von Shodia am 18. März 2024
Dear Sharon,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.

10/10 – Hervorragend

Monicia

Mit der Familie gereist
Gut: Personal & Service
I like the openness of the hotel. I didn't like that the property being so outdated.
Aufenthalt von 4 Nächten im März 2024
Antwort von Shodia am 14. März 2024
Dear Monicia,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

2/10 – Ungenügend

Antonio, vancouver

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Old ,run down,dirty ,food horrible overpriced.definatly not a 4.1 star maybe 1.4 .
Aufenthalt von 2 Nächten im März 2024
Antwort von Shodia am 8. März 2024
Dear Antonio,Thank you for sharing your feedback about your recent stay at Turtle Beach. We appreciate your honesty, and we're genuinely sorry to hear that your experience did not meet your expectations.We are deeply sorry to hear about your dissatisfaction with the resort and food quality. Providing a clean, comfortable, and enjoyable experience for our guests is of the utmost importance to us, and it is disheartening to learn that we fell short in meeting your expectations.Your comments have been shared with the relevant departments, including housekeeping and kitchen, and we are conducting a thorough review to identify and address the issues you've raised. We take your feedback seriously and are committed to making the necessary improvements to enhance the overall guest experience.We understand the importance of maintaining the high standards that our guests expect from Turtle Beach, and we appreciate your feedback as it guides us in our ongoing efforts to enhance the guest experience.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our Family enjoyed our stay. The property was beautiful and very clean. Our meals were excellent and the staff was friendly and helpful. The room was clean but they could use some remodeling other than that we enjoyed our stay and would come back again.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Shodia am 8. März 2024
Dear Richard,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

10/10 – Hervorragend

Shawn

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice hotel. friendly beach equipment staff. Very helpful with surfing tips
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Shodia am 3. März 2024
Dear Shawn,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback. I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regards,Shodia PickeringGuest Services

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Staff were excellent and surrounding area was safe and low key.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Shodia am 1. März 2024
Dear Robert,On behalf of the entire team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our associates as a way of celebrating the great guest experiences we delivered to you. Once again, I appreciate you taking the time to share your feedback.I do hope that if your travels ever bring you back to Barbados, we would be given another opportunity to welcome you again.Warm regardsShodia PickeringGuest Services