3 Außenpools, Sonnenschirme, Liegestühle
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Bewertungen von Sandals Barbados - ALL INCLUSIVE Couples Only

5 out of 5
Sandals Barbados - ALL INCLUSIVE Couples Only
Dover, Maxwell, Christ Church

Bewertungen

8,0

Sehr gut

71 von insgesamt 165 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
49 von insgesamt 165 Gästebewertungen haben eine Bewertung von 8 - Gut" "
25 von insgesamt 165 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 165 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
9 von insgesamt 165 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,2/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Wolfgang

Mit dem Partner gereist
Gut: Ausstattung
Sehr große Anlage mit 2 All Inklusive Hotels und 20 Restaurants, welche gutes Abendessen bieten. Frühstück ist überall gleich eintönig. Missstände, wie in den Treppenhäusern lagert Müll und Extra Gebühren für Tauchen, welches inklusive sein soll, wurden dem Management angezeigt. Man wollte sich kümmern. OK, haben nur nicht gesagt bis wann. Also nicht bis zu unserer Abreise.
Aufenthalt von 7 Nächten im März 2022
Antwort von Hugo Perez am 29. März 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 – Gut

Caro, Bayern

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
eine schöne Anlage
Die Anlage war sehr schön. Besonderes waren die Restaurants alle sehr gut und hübsch. Dass dieses Resort "adult only" war, hat es uns sehr gut gefallen. Manchmal kann ein einziges Kind den gesamten Raum kaputt machen. Ich denke dann immer, man kann Erziehung lieber zu Hause machen und das Kind nicht einfach schreien lassen. Wir konnten hier aller Ruhe zum Abend essen. Aber zur Zeit wird die zweite Resort von Sandals direkt nebenan gebaut. Das sollte eigentlich in Hotelbeschreibung stehen, damit man sich entscheiden kann, ob man trotzdem hier bucht. Der Bau dauert nämlich bis Oktober 2017.

8/10 – Gut

Marsha

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Access to both resorts with a number of pools to choose from! Great night entertainment and warm staff like Krischan! I was very disappointed in a big resort having no coconut water readily available to guests in a tropical island. Overall experience was enjoyable
Aufenthalt von 3 Nächten im April 2024
Antwort von Sara am 26. Apr. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Gut

Marsha

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Exceptional grounds, gardens vegetation, lots of eating options, beautiful pools, swim up bar and rooftop eternity pools, beaches, patio bathtubs, rooms were nice and comfortable, all inclusive! Very nice overall, however I would like to have seen a more cultural diversity of entertainment, I. e, Barbados “Basian” art and dance. Recommend, Yes!
Aufenthalt von 5 Nächten im April 2024
Antwort von sara am 26. Apr. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Gut

Kathleen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was great. The wait staff were polite but some staff appeared somewhat bored and some staff were difficult to understand as they were mumbling. The housekeeping did a good job of cleaning the room but were not always consistent ie one day our room did not get cleaned until evening. Getting towels replaced automatically was an issue but housekeeping were willing to deliver towels upon request.
Aufenthalt von 7 Nächten im April 2024
Antwort von HP am 21. Apr. 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 – Gut

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von HP am 26. März 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 – Okay

Cassandra L

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property is designed for an older crowd. 40 age group. The staff was just okay not terrible but not great. Butler service was pointless. Dinners close too early. For an all inclusive resort the room service is only available if you upgrade your room and even if you do the room service stops at 11 unless you have a butler room. God forbid you call and need water since they forgot to fill the complimentary mini fridge the entire stay. Food is a 10 though even though the Sushi place serve us raw chicken in our spring rolls. Bars try to close up hours before their scheduled time and make you feel as if you are disturbing them to ask for a drink. Couples massages were amazing. 1 out of 5 days the DJ at the main pool was on point. There’s not a lot of shows or activities. Like I said it’s designed for those who wake up at 7am on vacation and eat dinner at 5pm. No clubs or parties or entertainment on property. Pools are jacuzzis are 24 hours but they shut off all the lights and shut down all bars to deter you from going including underwater safety lights. Plenty of food options and walk up snack places. Pizza shop was amazing. Not somewhere we would return to but it’s a stamp in the passport.
Aufenthalt von 4 Nächten im Januar 2024
Antwort von HP am 9. Jan. 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 – Ungenügend

Maria

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 4 Nächten im Dezember 2023
Antwort von HP am 9. Jan. 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 – Gut

Gina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von HP am 9. Jan. 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 – Ungenügend

Karmen

Aufenthalt von 4 Nächten im September 2023
Antwort von HP am 27. Feb. 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

6/10 – Okay

Colin

Gut: Sauberkeit
Good beach and pools, but not much else.
This was not a luxury experience. Overall, quite poor value for money. Very nice grounds, pools and beach. The food was very mediocre, no great meals. The hotel infrastructure has no spare capacity--restaurants are full and you must reserve and sun chairs are impossible to find after 8am. The only point of the butler service is to help you reserve chairs early in the morning. Otherwise, I found my interactions with them kind of exhausting. The staff were generally nice and helpful, but it is a slower paced Caribbean vibe so be patient. I imagine they have a lot of turnover and have to train new staff every week.
Aufenthalt von 3 Nächten im November 2023
Antwort von HP am 11. Dez. 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

8/10 – Gut

Daniel

Aufenthalt von 3 Nächten im September 2023
Antwort von HP am 7. Sept. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Daniel

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is beautiful, the food is excellent & varied but the jewel in the crown is without a doubt the staff. Everybody is friendly beyond belief, helpful and just plain fun. Special mention needs to go to: Makayla of the donut shop with whom we had a wonderful chat sitting outside during a lull in business. Ryan, Ken and Tory at the dive shack who made my first dives after many years worry free. Maxwell of maintenance who dropped everything he was doing to help us with our room door that locked us out. Rhea of the Cafe de Paris who was a picture of efficiency, making crêpes, dispensing pastries, coffees & ice cream nonstop, always agreeable, never flustered. Thanks to all!
Aufenthalt von 7 Nächten im August 2023
Antwort von HP am 16. Aug. 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Harrinarine

Aufenthalt von 5 Nächten im Juni 2023
Antwort von HP am 6. Juli 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Russell

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Loved it.
Aufenthalt von 7 Nächten im Mai 2023
Antwort von HP am 5. Juni 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Gut

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel is beautiful, staff is friendly (if you don't ask any questions), food is good. Service could be much better for the hotel of that level and price. Bar should have a little more choices.
Aufenthalt von 7 Nächten im Mai 2023
Antwort von HP am 1. Juni 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Chandraker

Aufenthalt von 3 Nächten im Mai 2023
Antwort von HP am 12. Juni 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Gut

Kelly

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Several things didn’t go as planned. The staff was rude a couple of times. The beverages were not always stocked. Had to hunt for outdoor towels almost every day.
Aufenthalt von 5 Nächten im Mai 2023
Antwort von HP am 1. Juni 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Terry

Aufenthalt von 3 Nächten im Mai 2023
Antwort von HP am 1. Juni 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our first time at a Sandals resort, and it was fabulous. Plenty of excellent restaurants to choose from for dining, multiple pools with plenty of sunbeds, and a lovely beach area. Jamisha from the wedding team was fantastic and made the whole process of a destination wedding very easy. Highly recommended.
Aufenthalt von 14 Nächten im April 2023
Antwort von HP am 1. Mai 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Michael, Pleasant Hill

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This is a great resort! Read some negative reviews, but we had the best time. Yes, things move slower, but you’re on vacation. Sit back and enjoy this beautiful resort!
Aufenthalt von 5 Nächten im März 2023
Antwort von HP am 20. März 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Gut

Sam

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Overpriced in comparison with other similar properties.
Aufenthalt von 7 Nächten im März 2023
Antwort von HP am 15. März 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 – Hervorragend

Hector

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect experience. Thank you to all the staff!
Aufenthalt von 4 Nächten im Februar 2023
Antwort von HP am 27. Feb. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Sarah

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was amazing. Felt very safe and welcome. If I had a negative, it would be the on site shopping....would of like to of seen more variety of things to buy for children.
Aufenthalt von 7 Nächten im Februar 2023
Antwort von HP am 22. Feb. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 – Schlecht

Paul

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
GREAT DISAPPOITMENT!!
Limited by Hotels.com word limit on reviews - I had an essay ready on how bad this place is! I’d just say it’s so bad for the price you pay. Don’t go!! No good service or food or drink. Total waste of money!!!
Aufenthalt von 3 Nächten im Februar 2023
Antwort von HP am 10. Feb. 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay.

8/10 – Gut

James

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful place. Clean and friendly staff.
Antwort von HP am 9. Jan. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Joycelyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was friendly and reliable. I really appreciate Simone, Natasha, Patricia, James, Tunishia, and so many others were very helpful in showing us around and just making sure that we were accommodated during our stay.
Aufenthalt von 4 Nächten im Dezember 2022
Antwort von HP am 5. Jan. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Kimberly

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the swim up rooms! The grounds were beautiful as well!
Antwort von HP am 3. Jan. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 – Hervorragend

Allison

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is the most unique thing about this property. Second to them is the variety of amenities, you are never bored. Although the Spa is an additional cost, I recommend you try at least one service with them. We hope to go back some day.
Aufenthalt von 5 Nächten im Oktober 2022
Antwort von Hugo Perez am 1. Nov. 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 – Gut

Jason

Aufenthalt von 7 Nächten im Oktober 2022
Antwort von HP am 5. Juni 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 – Gut

SIMONE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sandals was amazing, loved the ambiance, food, amenities and entertainment. Truly a relaxing and carefree hotel.
Aufenthalt von 4 Nächten im August 2022
Antwort von Hugo Perez am 23. Aug. 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 – Hervorragend

Hatherlee, Ludowici

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stunning resort. Friendly staff. Bartender Sherika and waitress shanicia made it that more memorable and enjoyable by providing excellent customer service. Thank you so much
Aufenthalt von 3 Nächten im August 2022
Antwort von HP am 3. Jan. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 – Okay

Lisa

Aufenthalt von 6 Nächten im Juli 2022
Antwort von HP am 3. Jan. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 – Gut

Sergio

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
All around very enjoyable experience, a great place to relax, and pleasant staff. Covid rules a little confusing
Aufenthalt von 6 Nächten im Juli 2022
Antwort von Hugo Perez am 26. Juli 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 – Gut

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Sandals Barbados offers just the amount of quiet needed for a relaxing vacation. The room was clean, but not spectacular in terms of pure extravagance (noisy ceiling fan, issues with daily towel replacement, showing a bit of wear) and fell short of what we experienced at the La Toc Sandals in St. Lucia. We loved the quiet of the European pool. Service was okay for the most part but again lacked the energy and attentiveness of a past Sandals trip. That being said, some individuals merit acknowledgement including the shuttle driver Courtney, the young lady who works the bar at the front entrance nightly, and Shamya, our fabulous waitress at the Greenhouse restaurant. Food from Butch's Chophouse, Kimonos, Bombay, Potofino's and The Greenhouse was excellent. The same cannot be said for Neptune's unfortunately, as it was just average. Overall, a fine relaxing vacation, but a bit short of our expectations for a five star resort.
Aufenthalt von 7 Nächten im Juli 2022
Antwort von Hugo Perez am 15. Juli 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 – Gut

Kristen Jeanne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Juli 2022
Antwort von HP am 3. Jan. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 – Ungenügend

Ruben

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Services is horrible they take until 2 hours to service the food , the pool service don't exist and they have dirty our room without service 2 times i want to say that for the price that i paid is horrible
Aufenthalt von 5 Nächten im Juni 2022
Antwort von Hugo Perez am 14. Juni 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 – Hervorragend

Byron

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was beautiful. The food was delicious. We ate in most all the restaurants and had not one complaint. The staff was by far the friendliest of a lot of other place’s we’ve been. I am looking forward to trying other Sandals resorts.
Aufenthalt von 7 Nächten im Mai 2022
Antwort von Hugo Perez am 16. Mai 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 – Okay

Lynne

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Property was lovely, some good amenities, rooms just ok. Rooms were not cleaned during our stay, beds were made and towels refreshed, mini bar serviced on occasion but that’s it. Sinks, tubs not cleaned during our entire stay. Asked for 3 days for face cloths and hand towels before receiving. With the exception of a few lovely and helpful staff members, service was slow and truculent. We were Club service members and every time we went into the Club Lounge we encountered apathy and attitude, and were made to feel like our asks were putting out the team, for things like dinner reservations, check out clarification, etc (save the last time we went in, for check out - which took forever but the associate was at least helpful - after refusing to check us out initially). Service in restaurants, with a few exceptions, was same. Staff seem disengaged and bothered by guests. In La Parisienne we had a sweet breakfast server who got our order wrong 4 times. We actually were willing to play along and continue to repeat our order because she was one of the few pleasant servers. I also know we are coming out of a pandemic and supply chain issues are abound, but food was mediocre at best, and claims of premium liquor (in mini bars, available throughout the resort for a club members) were just untrue and when we tried to order bottles of wine (at our additional expense) from the wine list, all three options were unavailable. Very disappointed and will not return to Sandals.
Aufenthalt von 7 Nächten im März 2022
Antwort von Hugo Perez am 4. Apr. 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 – Gut

Sidney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Gorgeous property, amazingly friendly staff, and food offering was high quality. The only negative was they didn’t have a customer experience plan for when a bunch of us arrived and our rooms weren’t ready. No worries on the room not ready, just let us go enjoy the property. So the first hour or so wasn’t great, but then the week was tremendous thereafter.
Aufenthalt von 6 Nächten im März 2022
Antwort von Hugo Perez am 1. Apr. 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 – Gut

Erika, Washington

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Great time with amazing food.
Aufenthalt von 4 Nächten im Februar 2022
Antwort von Hugo Perez am 22. Feb. 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 – Hervorragend

Jeff

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 7 Nächten im Januar 2022
Antwort von HP am 3. Jan. 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

4/10 – Schlecht

Karen

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
the service was horrible we had to wait hours on food everyday... the front desk never answered and it was hard to contact anyone via phone from your room...The servers wasn't friendly at all in the restaurants and it was the worst experience I had... This hotel is way overrated an I will not be going back here again...
Aufenthalt von 4 Nächten im November 2021
Antwort von Hugo Perez am 23. Nov. 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

6/10 – Okay

Keith

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beach and ocean are great. Spending a vacation lining up for everything is offensive. Supply chain issues are evident some days no water or something else Everything is very slow and inefficient.
Aufenthalt von 6 Nächten im November 2021
Antwort von Hugo Perez am 15. Nov. 2021
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 – Okay

Fiona-Mae

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
The staff at the concierge were rude and inattentive. Whenever we called the front desk, we often did not get through. It took us 2 hours past check in time to get our room. We heard from multiple people at the resort how unhappy they were with the service. On the other hand, we loved our room. We chose the room with the soaking tub and swim-up pool. Thank goodness for the room and the all inclusive benefits which made our experience at this Sandals resort enjoyable.
Aufenthalt von 5 Nächten im Oktober 2021
Antwort von Hugo Perez am 21. Okt. 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 – Ungenügend

CLAIRE

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Don't book this hotel!
Arrived at reception where they had no record of our booking. Waited three hours before this was resolved then we had a multitude of problems for the 4 nights we stayed. No sunbeds available unless you get up at 6.30am to claim one. No towels available. Issues with getting into restaurants and not only the bookable ones. Extremely rude staff especially the barmaid Cathy at the courtyard bar, the hostess at Bombay and the hostess at Schooners. So much so that we actually couldn't believe it. Some staff are helpful but others shouldn't be working in the hospitality industry. Will never return and will tell everyone i speak to don't ever go to a Sandals resort. Glad we were only there for 4 nights. Some people we spoke to where there for 10 nights and were so upset
Aufenthalt von 4 Nächten im September 2021
Antwort von Hugo Perez am 1. Okt. 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 – Hervorragend

Lashan

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Positives-Friendly & helpful staff. Clean & well maintained property. Food-ALL DELICIOUS Negative-hard to get beach & pool chairs. IMPOSSIBLE to get specialty Restaruant reservations.
Aufenthalt von 5 Nächten im September 2021
Antwort von Hugo Perez am 23. Sept. 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 – Ungenügend

Patrick

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
A 5 star resort with 2 star (at best) service. 1st time Sandals guests, decided to treat ourselves to 3 nights for birthday celebrations & 4th wedding anniversary. On arrival, no welcome drinks, no acknowledgment of our celebrations, (or throughout the rest of our stay for that matter). We were quarantined for our first night (although fully vaccinated & negative tested), we did not receive room service as offered, no food or drink (other than mini bar). So from 5pm through 7am the next morning, we didn’t eat and we hadn’t eaten since breakfast on morning of travel due to flight times etc. Reception staff extremely unhelpful, no accountability, no management and no resolution or effort to make up for the terrible treatment and service, even though we were assured (3 times) that the ‘incident’ would be investigated. Which it wasn’t. We witnessed other couples complaining at reception too, so not just us! Vegetarian food was served with shrimp, even though expressly ordered as vegetarian, chef thought it was ok to pick out the shrimp and reserve cold..as if we wouldn’t be able to tell. Tennis lesson booked with a pro, but cancelled the night before with no explanation. Basically, if you want to have a great time in Barbados, don’t stay here, stay somewhere cheaper & go support local restaurants, where the service is way better, people much nicer and appreciate your custom.
Aufenthalt von 3 Nächten im August 2021
Antwort von Hugo Perez am 30. Aug. 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

2/10 – Ungenügend

Sean

Aufenthalt von 4 Nächten im Juli 2021

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
NOT WORTH THE MONEY! The food was delicious, but that was about it. When we arrived the place was dirty right from the entrance. Beach covered in red tide/seawood and unusable. Service was mediocre at best. There was a handful of employees who were fantastic but the rest of the staff were rude and dismissive. Drinks were weak - had maybe a half of shot per mixed drink. When i asked if they could make it stronger the bartender rolled her eyes at me. Multiple restaurants were closed and the ONLY option for lunch on our side was pizza which took 25 minutes to order. On our first day they served us the wrong pizza. When we returned it, we then watched them serve it to another table. Given that they couldnt keep the towel racks full “because of COVID”, this seemed quite unsanitary. COVID excuse was used often, although couldnt understand how it applied to many things including availability of their usual late night menu. We have been to other resorts for less than half the price where the entertainment, cleanliness, and service is was 10x better. Would not go back.
Aufenthalt von 6 Nächten im Juli 2021
Antwort von Hugo Perez am 23. Juli 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards