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Bewertungen von Casa Grande Ecolodge at Pacuare Reserve

2.5 out of 5
Casa Grande Ecolodge at Pacuare Reserve
Pacuare Nature Reserve, Tortuguero, Matina, Limon

Bewertungen

4,0
0 von insgesamt 2 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
0 von insgesamt 2 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 2 Gästebewertungen haben eine Bewertung von 6 - Okay" "
0 von insgesamt 2 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 2 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

5,0/10

Sauberkeit

5,0/10

Personal & Service

2,0/10

Ausstattung

3,0/10

Zustand der Unterkunft

Bewertungen

2/10 – Ungenügend

David

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unfortunately I was unable to enjoy a stay at the Casa Grande. There is no road to the place, i.e. they have to pick you up by boat. I sent an e-mail, left two WhatsApp messages and tried calling 4 times, all to no avail. Even 2 days later I have not heard from them. I ended up in Parismina without any recourse to get to the place, and so I had to find a different accommodation there. Very unfortunate. If you can book this place in the morning for the evening, the resort must respond, otherwise they should not offer it that way. Also, not even Expedia has a phone number for them. so rummaging the internet to even find a way to contact them was the first challenge.
Aufenthalt von 1 Nacht im Dezember 2023

6/10 – Okay

Verifizierter Reisender

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
great turtles, basic stay
turtles were amazing and a great experience overall! had no hot water. I understand there is no electricity but why not put a barrel on top of the building and paint it black? Also had no choice when to leave the place but with a 10am boat which was early given the overnight search for turtles, would have been nice to stay longer, the place is nice and peaceful.
Aufenthalt von 1 Nacht im März 2019
Antwort von Pacuare Reserve Staff am 25. Apr. 2019
Thank you for staying with us. We are glad to hear you enjoyed the experience with the leatherback turtles. We are sorry to hear you felt you were pressured to leave at 10 am. We always try to review the guests itinerary and try to do our best to accomodate the departure time with the needs of the guest. Again, thank you for staying with us and for supporting conservation efforts in Costa Rica.