Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
14 von insgesamt 64 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
14
25 von insgesamt 64 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
25
12 von insgesamt 64 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
12
6 von insgesamt 64 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
6
7 von insgesamt 64 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
7
7,6/10
Sauberkeit
7,6/10
Personal & Service
8,4/10
Ausstattung
6,6/10
Zustand der Unterkunft
8,8/10
Umweltfreundlichkeit
Bewertungen
8/10 – Gut
Verifizierter Reisender
6. Dez. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gut gelegen zur Stadt und zu den Ausfallstr.
Personal sehr bemüht. Restaurant hatte mit dem Buffet große Auswahl.
Verifizierter Reisender
Aufenthalt von 2 Nächten im Dezember 2018
Antwort von General Manager am 7. Dez. 2018
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Hervorragend
HELEN
Geschäftlich gereist
22. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The life guard for the pool left early on one day but we were provided with alternate services which was really great.
HELEN
Aufenthalt von 3 Nächten im Februar 2024
10/10 – Hervorragend
Amanda
9. Feb. 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, comfortable room with two double beds for just myself as a solo traveler; a beautiful pool area. Fantastic buffet dinners and breakfasts — these were the real highlight and the big sellers for me!!! Excellent, flavorful, fresh food!
Amanda
Aufenthalt von 2 Nächten im Februar 2024
10/10 – Hervorragend
John
Geschäftlich gereist
29. Jan. 2024
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A real pleasure
Avani Lesotho Hotel and casino was a real pleasure during my week long stay. The restaurant never ceased to dissapoint with a superb buffet each evening and wonderful and changing variety for breakfast. Thanks to all the restaurant team, front desk and chambre maids.
John
Aufenthalt von 7 Nächten im Januar 2024
8/10 – Gut
Tsugune
8. Dez. 2023
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
快適なホテルだがスーパーやレストランは少し遠い
Tsugune
Aufenthalt von 1 Nacht im Dezember 2023
6/10 – Okay
Cathrine
6. Nov. 2023
Cathrine
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Emma am 7. Nov. 2023
Dear Catherine,Thank you for taking your time to review and rate your overall experience at our property. It is our pride to always provide the comfort of a home away from home, great space and exceptional hospitality experience and where we fell short of our brand promises, we apologize for the shortfall. Looking forward to welcoming you in the near future.Regards-Front Office Manager
10/10 – Hervorragend
Refiloe Joseph
1. Apr. 2023
Refiloe Joseph
Aufenthalt von 1 Nacht im März 2023
Antwort von Emma am 7. Nov. 2023
Dear Refiloe,Thank you for taking time to review and rate us. It has been a great pleasure to have you stay with us. Our everyday aim is to exceed guests' expectations and we are glad to hear that you had a great stay experience. Hoping to have you back in the near future.Regards-Front Office Manager
10/10 – Hervorragend
Shawn K
Geschäftlich gereist
25. März 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Shawn K
Aufenthalt von 3 Nächten im März 2023
Antwort von Emma am 7. Nov. 2023
Dear Shawn,Thank you for taking time to rate your experience at our hotel. It is our signature to provide guests with exceptional service and we are delighted to hear that you enjoyed your stay. We look forward to having you back in the near future.Regards-Front Office Manager
8/10 – Gut
Verifizierter Reisender
Geschäftlich gereist
7. Dez. 2021
Gut: Sauberkeit und Personal & Service
Verifizierter Reisender
Aufenthalt von 2 Nächten im November 2021
Antwort von General Manager am 10. Dez. 2021
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by the feedback from our guests.
We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future.
Regards
General Manager
6/10 – Okay
Andrey
Mit einer Gruppe gereist
22. März 2021
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Andrey
Aufenthalt von 1 Nacht im März 2021
Antwort von General Manager am 23. März 2021
Dear Andrey,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We apologise for the inconvenience experienced. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
8/10 – Gut
Antonio
Geschäftlich gereist
16. Feb. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antonio
Aufenthalt von 2 Nächten im Februar 2020
Antwort von General Manager am 17. Feb. 2020
Dear Antonio,
Thank you for choosing our hotel again for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
8/10 – Gut
Margaret
9. Feb. 2020
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very friendly check-in at reception. All staff helpful and willing.
Pleasant and quiet surroundings with view of garden.
Margaret
Aufenthalt von 1 Nacht im Februar 2020
Antwort von General Manager am 10. Feb. 2020
Dear Margaret,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Hervorragend
champak
14. Jan. 2020
champak
Aufenthalt von 1 Nacht im Januar 2020
4/10 – Schlecht
Verifizierter Reisender
Mit dem Partner gereist
28. Dez. 2019
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Yleispuitteet jees. Täydellinen joustamattomuus huoneen luovutuksessa ilman mitään perusteluja tai pyyntöä lisämaksusta. Täysin poikkeuksellista. Sanon tämän 165 maata matkustaneena ja tänä vuonna yksin Afrikassa 27 maassa käyneenä.
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von General Manager am 23. Jan. 2020
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Hervorragend
Verifizierter Reisender
17. Dez. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von General Manager am 18. Dez. 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back in the near future.
Regards
General Manager
8/10 – Gut
Verifizierter Reisender
Geschäftlich gereist
27. Nov. 2019
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Proximity to city center and friendly staff. Cleanliness and easy check in
Verifizierter Reisender
Aufenthalt von 4 Nächten im November 2019
Antwort von General Manager am 27. Nov. 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Gut
Verifizierter Reisender
18. Okt. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Decent accommodation
It was neat and clean
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von General Manager am 19. Okt. 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests.
We look forward to welcoming you back again in the near future to another great stay.
Regards
General Manager
6/10 – Okay
Verifizierter Reisender
8. Okt. 2019
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Verifizierter Reisender
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von General Manager am 9. Okt. 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
10/10 – Hervorragend
SANDESH
Geschäftlich gereist
19. Sept. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
SANDESH
Aufenthalt von 4 Nächten im September 2019
Antwort von Willem Van Heerden am 23. Sept. 2019
Dear Sandesh, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager
10/10 – Hervorragend
Verifizierter Reisender
23. Juli 2019
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im Juli 2019
Antwort von General Manager am 23. Juli 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
10/10 – Hervorragend
sello
22. Juli 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
excellent
Very friendly and helpful staff. my stay was short.
sello
Aufenthalt von 1 Nacht im Juli 2019
Antwort von General Manager am 22. Juli 2019
Dear Sello,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Gut
Terusha
18. Juni 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good Corporate Hotel - location ideal
The service was really good all round
Terusha
Aufenthalt von 1 Nacht im Juni 2019
Antwort von General Manager am 19. Juni 2019
Dear Terusha,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At Avani Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Hervorragend
Verifizierter Reisender
29. Mai 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Beautiful renovated hotel
It is a beautiful renovated hotel & good breakfast
Verifizierter Reisender
Aufenthalt von 2 Nächten im Mai 2019
Antwort von General Manager am 29. Mai 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We have a few areas we are in the processing of completing to enhance the guest experience further and we hope you will approve thereof as well.
We look forward to welcoming you back again in the near future to another awesome experience.
Regards
General Manager
8/10 – Gut
Terusha
27. Mai 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Convenient location for business travellers
Initially there was a bit of a challenge as the aircons were not working and there was no hair dryers but once we enquired - we were moved to different rooms and were told that we needed to ask for the hair dryers on arrival - the turnaround time to resolve the query was excellent. The staff were both friendly and helpful.
Terusha
Aufenthalt von 4 Nächten im Mai 2019
Antwort von General Manager am 29. Mai 2019
Dear Terusha,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience you experienced and we are finalising the procurement of additional hair dryers.
We look forward to welcoming you back again in the near future to an improved experience.
Regards
General Manager
2/10 – Ungenügend
Verifizierter Reisender
22. Apr. 2019
Verifizierter Reisender
Aufenthalt von 2 Nächten im April 2019
Antwort von General Manager am 22. Apr. 2019
Dear Anonymous,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back again in the near future to an improved experience,
Regards
General Manager
6/10 – Okay
Sthembiso
30. März 2019
Gut: Sauberkeit
Avani Maseru Get away
The beds were not comfortable for me, the buffet dinner was limiting yet expensive and the breakfast was not interesting and very limiting. The website pictures are different to the actual room when you get to the hotel.
Sthembiso
Aufenthalt von 4 Nächten im März 2019
Antwort von General Manager am 1. Apr. 2019
Dear Sthembiso,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
We take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We apologise for not meeting your expectations of both the room as well as the food. We have rechecked the new pictures on the webpage and found them to be in order. There are some very old pictures that were posted by previous guests from many years ago.
We look forward to welcoming you back again in the near future.
Regards
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist, Mit dem Partner gereist
20. Feb. 2019
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice pool and outside area. Restaurant was pleasant and clean. Staff was very friendly and helpful
Verifizierter Reisender
Aufenthalt von 4 Nächten im Februar 2019
Antwort von General Manager am 6. März 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
General Manager
10/10 – Hervorragend
Andres, Bogota
21. Jan. 2019
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Very good, close to downtown, comfortable, good wifi and nice staff. After 2 nights I was moved to the other Avani hotel, which was much better. Great stay overall
Andres
Aufenthalt von 3 Nächten im Januar 2019
Antwort von General Manager am 23. Jan. 2019
Dear Andries,
Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback and we share all reviews with our team members who are motivated by these reviews.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Gut
Verifizierter Reisender
31. Dez. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Pleases
Friendly staff with all amenities except hair drier in the room
Lukas
Aufenthalt von 1 Nacht im Dezember 2018
Antwort von General Manager am 12. Dez. 2018
Dear Pleases, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback which we share with all our team members. We apologise for the inconvenience of the missing hairdryer which we will address immediately. We look forward to welcoming you back again in the near future. Regards General Manager
8/10 – Gut
Verifizierter Reisender
17. Nov. 2018
Verifizierter Reisender
Aufenthalt von 5 Nächten im November 2018
Antwort von General Manager am 18. Nov. 2018
Dear Anonymous, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We look forward to welcoming you back again in the near future.
Regards
8/10 – Gut
Prisciliah
17. Okt. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
It was amazing.
Prisciliah
Aufenthalt von 3 Nächten im Oktober 2018
Antwort von General Manager am 17. Okt. 2018
Dear Ms Priscillah,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests.
We look forward to welcoming you back home again in the near future.
Regards
General Manager
8/10 – Gut
Chris
5. Okt. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Chris
Aufenthalt von 2 Nächten im September 2018
Antwort von General Manager am 7. Okt. 2018
Dear Chris,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Gut
Verifizierter Reisender
9. Aug. 2018
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Dear Anonymous,
Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We will communicate to the souvenir shop to expand on their range of products.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Gut
Ndiewo, Nairobi
9. Juli 2018
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
It was a very nice stay and I would stay here again.
Ndiewo
Aufenthalt von 2 Nächten im Juni 2018
Antwort von General Manager am 15. Juli 2018
Dear Ndiewo,
Thank you for taking of your time to complete the rating and for sharing your experience with us and choosing us for your accommodation requirements.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We share all guest reviews with our team members who are always motivated by such feedback.
We look forward to welcoming you back again.
Regards
General Manager
8/10 – Gut
Rodrigo
13. Juni 2018
Gut: Sauberkeit und Personal & Service
Leuke en vriendelijke hotel.
Ik had meer verwacht van de installaties van deze hotel. Maar ontzetend tevreden over de staff en de service in algemeen.
Rodrigo
Aufenthalt von 5 Nächten im Juni 2018
Antwort von General Manager am 2. Juli 2018
Dear Rodrigo,
We thank you for sharing your experience in respect of your recent stay with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back in the near future.
Regards
General Manager
8/10 – Gut
Maria Luisa
15. Apr. 2018
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
La amabilidad de Lesotho
Personal sumamente amable. Hotel limpio y cómodo. Habitación amplia y agradable. Wifi excelente. Buen desayuno. Restaurante con una carta corta pero de calidad.
Maria Luisa
Antwort von General Manager am 17. Apr. 2018
Dear Ms Luisa,
Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Gut
Rahil, Maseru
25. Nov. 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
good
good
Rahil
Aufenthalt von 2 Nächten im November 2017
Dear Rahil,
We thank you for sharing your experience with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We will complete the renovation of the hotel by the end of February 2018.
We hope to welcome back in the near future.
Regards
General Manager
8/10 – Gut
Richard
23. Sept. 2017
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gorgeous views of Maseru
Richard
Aufenthalt von 2 Nächten im September 2017
Dear Richard,
Thank you for taking of your time to complete the survey and for sharing your experience with us.
At AVANI, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us.
We look forward to welcoming you back again in the near future.
Regards
General Manager
8/10 – Gut
Akash
30. Apr. 2017
Gut: Sauberkeit und Personal & Service
Friendly staff, good meals, good location. Rooms need to be improved. No working electric plug sockets, non working shower, no signal on many of the TV channels, loud noise from generator running throughout the night, aircon vents held together with prestik
Akash
Dear Akash,
We thank you for sharing your experience in respect of your recent stay with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise for the inconvenience you experienced during your star with us. The power supply in the area was disrupted and we were forced to start our generator to supply electricity to the hotel.
We are well advanced in finalising the project for the refurbishment of the property which will enhance the facilities for your enjoyment.
We hope to welcome back in the near future.
Regards
Area Resident Manager.
2/10 – Ungenügend
AEM, Washington
8. März 2017
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Woh
Do you want to wake up to cockroaches in the shower? Do you want to fall asleep to a bat in the curtains? What about the lingering smell of mildew on the carpets or the sound of an air conditioner grating metal on metal? If you answered "yes", then this is the perfect spot for you!
AEM
Antwort von Resident Manager am 13. März 2017
Dear AEM, We thank you for sharing your experience in respect of your recent stay with us. At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us. We are well advanced in finalising the project for the refurbishment of the property which will address inter-alia the facilities as mentioned in your survey. Regards Area Resident Manager
4/10 – Schlecht
Verifizierter Reisender
15. Jan. 2017
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Lesotho is one of the most beautiful countries in southern Africa, I did enjoy being in the country. I felt the hotel was 15 years behind the AVANI brand - it is a backward AVANI Hotel - the smell in the elevator, poor food, stentch of smoke in the corridor was terrible.
Verifizierter Reisender
Antwort von Area Resident Manager am 20. Jan. 2017
Dear Guest,
We thank you for sharing your experience in respect of your recent stay with us.
At AVANI Maseru, we take pride in ensuring our guest’s satisfaction at all times and apologise for the inconvenience you experienced during your stay with us.
We thank you for your comments regarding the condition of the hotel. We are well advanced in finalising the project for the refurbishment of the entire property.
We hope to welcome you back in the near future.
Regards
Area Resident Manager
6/10 – Okay
Gerrit
16. Nov. 2016
Verbesserungswürdig: Zustand der Unterkunft
Hotel clean, but extremely old
Stay was okay
Gerrit
Antwort von General Manager am 15. Dez. 2016
Dear Anonymous,
Thank you for taking of your time and we do appreciate your feedback regarding your stay. We do apoligise for any inconvenience you may have experienced during your stay.
We are in the process of finalising the renovation project planning so that we can then proceed with a full renovation of the property.
Thank you once again and we hope to see you in the near future again.
4/10 – Schlecht
Bridget
10. Okt. 2016
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A lot can be done on maintenance
The bath tub was old and looked dirty although it was clean. The electricity was out for a couple of minutes without any information as to what was going on. The shower was not working. The TV reception was poor.
Bridget
8/10 – Gut
Arnold
24. Apr. 2016
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Arnold
6/10 – Okay
Gregory, McKinney, TX
17. Feb. 2016
Dated Hotel in need of Update
Used to be a Sun Hotel, but changed last summer to an AVANI Hotel. The hotel is in need of an update and overall cleaning. The rooms were okay, but again, dated and worn. Public area looked as though they had be abandoned. Would choose another hotel next time I visit Maseru.
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Disappointing with the hotel facillities and cleaniness
Verifizierter Reisender
2/10 – Ungenügend
Verifizierter Reisender
22. Nov. 2015
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Hotel need total renovation and improvements on all fronts. But the staff are extremely nice and helpful within the bounds of their limited resources. Manager said that hotel will be closed and renovated in 2016. Long overdue!!! Internet pricing is atrocious; but that is a symptom of bad policies regarding Internet and connectivity in Lesotho in general and the lack of competition.
Verifizierter Reisender
6/10 – Okay
Verifizierter Reisender
27. Okt. 2015
complexe hôtelier sans charme
complexe hôtelier sans caractère, les chambres sont propres mais ressemblent à toutes les chambres des grands groupes hôteliers.Si vous avez le malheur d'y séjourner un weekend ,la piscine ressemblera à une piscine municipale mais pas à un endroit de détente, tellement les enfants de tout le quartier viennent y barboter.
La wifi n'est pas gratuite comme cela est précisé sur le site
Le personnel de restauration est très agréable , le restaurant propose des formules à un bon rapport qualité prix