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„They did not have my reservation“

„It was bad. The mattress is as hard as a rock, wasn’t comfortable at all. The kitchen was dirty with dirty cutleries on the table. At a point one of the ac unit fell and there was dirt everywhere in the lobby. Would never stay there again and don’t advice anyone to. “

„Hotel claims it has wifi. It does not. Had to stay only one out of four nights as a result. Reported to Hotels.com. Residency hotel refused to refund me for the three nights. Hotels.com offered me 50% refund in coupons. I regret ever wanting to stay at Leosophine Residency, and ending up loosing half of my money. Staff very unhelpful.“

„This is a very old place badly needing renovation with filthy bedsheets, a very tight bathroom and poorly trained staff. Terrible“

„If you book online, they will ask you to pay again, avoid!“

„Room , not cleaned well. Bad order or mold on long term non use. Safe did not work. My colleagues found bugs in bedsheets. The hotel had no correspondence with Expedia to confirm payment. “