2 Außenpools, Sonnenschirme, Liegestühle

Bewertungen von Hard Rock Hotel Marbella – Puerto Banús

4 out of 5
Hard Rock Hotel Marbella – Puerto Banús
Urb. Nueva Andalucía, s/n, Marbella, Málaga

Bewertungen

8,6

Hervorragend

180 von insgesamt 308 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
68 von insgesamt 308 Gästebewertungen haben eine Bewertung von 8 - Gut" "
30 von insgesamt 308 Gästebewertungen haben eine Bewertung von 6 - Okay" "
10 von insgesamt 308 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
20 von insgesamt 308 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,8/10

Sauberkeit

8,4/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Vera

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in war klasse , sogar ein Upgrade erhalten. Das Personal am pool war leider nicht gut, haben nie geschaut ob man was bestellen möchte und man musste die immer suchen. Zimmer waren sauber, Frühstück war Mega
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Guest Service Team am 23. Mai 2024
Dear Rocker Vera,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

Oliver

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ein Traum
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Service HR Marbella am 27. Apr. 2024
Dear Rocker Oliver,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

Jennifer Simone

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unser Aufenthalt im Hard Rock Hotel Marbella hat uns sehr gut gefallen. Die Zimmer sind sauber und geräumig. Das Personal war superfreundlich und stets gut gelaunt und zuvorkommend. Die Speiseauswahl am Frühstücks- und Abendbuffet ist reichhaltig und abwechslungsreich. Einziges Manko ist, dass man die Getränke (ausgenommen Wasser) bezahlen muss und diese sehr überteuert sind. Das Fitnessstudio ist gut ausgestattet. Vom Hotel aus sind die beliebten Ausflugsziele, wie die Altstadt von Marbella, Gibraltar oder Malaga mit dem Auto gut erreichbar. Vorm Hotel gibt es reichlich Parkplätze. Auch gibt es in der Nähe Einkaufsmöglichkeiten. Da wir über Silvester im Hotel waren, waren wir etwas enttäuscht von den Feiermöglichkeiten. 300 € pro Person wollten wir nicht für eine Party ausgeben, also waren wir nur am Silvesterbuffet (mit 1 Glas kostenlosem Sekt) und anschließend an der Bar (sehr hohe Preise!). Leider hat das Hotel um Mitternacht nichts für die Gäste veranstaltet, es gab z.B. kein Feuerwerk. Unser Silvester war daher etwas langweilig.
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Guest Service Team HRHM am 15. Jan. 2024
Dear Jennifer,Thank you for choosing Hard Rock Hotel Marbella for your recent stay and for reviewing your experience with us.What a pleasure to read your flattering comment, we feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud. We will certainly pass on your message to the Band and specially to Felipe, Beatriz and Nacho!We look forward to welcoming you back.Rockin regards,Guest Service HRHM

10/10 – Hervorragend

Inti

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Guest Service Team am 4. Nov. 2023
Dear Inti,We sincerely appreciate your excellent rating. It brings us immense joy to know that you had a wonderful time at our hotel. Your satisfaction is our top priority, and we're delighted to have met your expectations.We eagerly look forward to hosting you again in the near future so we can continue to provide you with exceptional experiences. Let's rock together once more during your next visit!Best regards,

8/10 – Gut

Birgit

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Die Lage ist super, man kann zu Fuß viel machen. Schöne Poolanlage, netter Service. Nur der Zimmerservice ist etwas spärlich, nach dem ersten Tag wurden keine Waschlappen mehr hingelegt und das kleine Handtuch wurde auch von 2 auf 1 Stück reduziert. Der fehlende Fön, der Zahnputzbecher und die Duschhaube wurden nach Aufforderung gleich gebracht.
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Guest Service Team am 31. Okt. 2023
Dear Birgit, We would like to thank you on behalf of the entire Band for taking your time and sharing your last experience with us.All the feedbacks we receive represent a very important tool to better understand the aspects we should improve in order to offer a great service. We will definitely take your comments well on board and most important will act upon them. We hope we can welcome you again soon!Rockin' regards, Guest Service Team

8/10 – Gut

Jens

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I´d like the venue as such and the nice staff- The food was very good as well.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von Guest Service HRHM am 28. Okt. 2023
Dear Jens, Thank you for your amazing feedback!We are very happy to learn that you enjoyed every moments with us and percibed our good vibe!We are looking to welcome you back next time to live more rocking experiences together.Rockin' regards, Guest Service Team HRHM

10/10 – Hervorragend

Marco

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cooles Hotel mit schöner Poollandschaft und freundlichem Personal. Amerikanischer Style mit Softice-Maschine am Frühstücksbuffet. Stets wird gute Stimmung verbreitet. Wer aber die Ruhe und Abgeschiedenheit sucht, sollte ein anderes Hotel suchen :-)
Aufenthalt von 3 Nächten im September 2023
Antwort von Guest Service Team HRHM am 5. Okt. 2023
Dear Marco,On behalf of the entire Band of Hard Rock Hotel Marbella it is a real pleasure to express you my most sincere gratefulness for taking your time and sharing your experience at the hotel with us.We feel sincerely happy to know of your joy not just of the hotel but because you had an overall experience with all the members of your family. We are all sincerely looking forward to welcoming you back soon to your rockin' home in Marbella.Kindest regards,Guest Service Team HRHM

10/10 – Hervorragend

Lara

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im September 2023
Antwort von Guest Service HRHM am 5. Okt. 2023
Dear Lara,Thank you very much for sharing with us these nice words after your visit to Hard Rock Hotel Marbella.We are so glad you had a very nice rockin' experience and that our band was a part of it. We love knowing that our team goes above and beyond to exceed your expectations.We would be very happy to host you in the very next future!Regards from the backstage,Guest Service HRHM

8/10 – Gut

Aris

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Gerne nochmal :-)
Aufenthalt von 7 Nächten im August 2023
Antwort von Guest Service HRHM am 14. Sept. 2023
Dear Aris,Thank you for choosing Hard Rock Hotel Marbella for your recent stay and for reviewing your experience with us.What a pleasure to read your flattering comment, we feel sincerely happy to know that you fully enjoyed your experience with us, our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud.We will certainly pass on your message to the Band!We look forward to welcoming you back.Rockin regards,Guest Service Team HRHM

8/10 – Gut

Michael

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im August 2023
Antwort von Guest Service HRHM am 5. Aug. 2023
Dear Michael,Your recognition not just to the hotel, but to its staff, is with no doubt, our biggest and most important prize, what motivates us. Our greatest goal is your satisfaction and knowing we got to exceed your expectations leaves us feeling very proud. We are looking forward welcoming you back soon to your home in Marbella!Have a rockinday!The Guest Service Team

2/10 – Ungenügend

Haiko

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Guest Service HRHM am 30. Juli 2023
Dear Haiko,We deeply regret to hear that we could not meet your expectations and that you were disappointed with your stay at the hotel the past few days.We take our customersfeedback seriously and we will work on improving and hopefully you will give us another chance to make your next stay more joyful.Looking forward to having the chance to welcome you again.Best regards,The Guest Service Team

2/10 – Ungenügend

Haiko

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kanalgeruch in Zimmern, direkt an der Autobahn
Trotz Buchung einer Suite hat das Zimmer auf der 5 Etage nach Kanalisation gestunken. Selbst mit öffnen der Fenster (direkt an der Autobahn) konnte der Geruch nicht entweichen und das Lärmlevel durch Autos extrem hoch. Tagsüber ausschließlich hardcore Techno und rnb Musik a den Pools. Definitiv kein Resort zum relaxen. Trotz Beschwerde vor Ort wurde keine Abhilfe oder Ersatzzimmer bereitgestellt. Einen 10% Gutschein für einen zukünftigen Aufenthalt wurde angeboten. Da ich definitiv nie wieder das Hotel besuchen werde - völlig sinnfrei. Bei dem Hotel geht es nur darum Profite zu erwirtschaften. Gästeinteressen sind leider nicht von Bedeutung.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Guest Service HRHM am 30. Juli 2023
Dear Haiko,We deeply regret to hear that we could not meet your expectations and that you were disappointed with your stay at the hotel the past few days.We take our customersfeedback seriously and we will work on improving and hopefully you will give us another chance to make your next stay more joyful.Looking forward to having the chance to welcome you again.Best regards,The Guest Service Team

8/10 – Gut

Metehan

Aufenthalt von 7 Nächten im Mai 2023
Antwort von Guest Service HRHM am 4. Juli 2023
Dear Metehan,We greatly appreciate your stay at Hard Rock Hotel Marbella and the time you took to share your comments.We couldn't be prouder to find out that you were able to enjoy such a positive stay with the whole band.It has been a pleasure to have you as a guest and we hope to have the opportunity to welcome you back to your new home in Marbella very soon,Best regards,Guest Service HRHM

6/10 – Okay

Samuele

Gut: Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
Muss man mal erlebt haben (oder auch nicht…)
War ok, Zimmer mit wenig Ablagefläche, zum Pool kann es laut sein, hinten raus Straßenlärm. Die Etagengänge sehr schmutzig. Frühstück gut nur leider der Kaffee nicht…und eine Espressokapsel im Zimmer kostet 3.50 :-(. Spa kostet auch, darum geht keiner hin. Publikum eher proletenhaft, leider und darum Nachts im Gang laut.
Aufenthalt von 4 Nächten im Mai 2023
Antwort von Guest Service Team am 8. Juni 2023
Dear Samuele, Thank you for sharing your experience with us. We are happy you enjoyed breakfast.We already took a good note about your feedback about the coffee so we can keep working on constantly improving. All the feedbacks we receive represent a very important tool to better understand the aspects we should improve in order to offer a great service.

10/10 – Hervorragend

Simona

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Eignet sich super als Party Hotel. Nichts für Urlauber, die Erholung und Ruhe suchen. Music von Morgen bis Abend non stop, Unterhaltung am Abend . Alles Top, hat uns sehr gefallen. Morgenessen bietet alles. Innert max. 10min mit Durchgang direkt von Hotel. Zimmer (SUITE gold) sauber,gross, oberste Etage, Aussicht über ganze Anlage und Meer. 2 Pools , aber nicht zum schwimmen, sind max.bis zu der Hüfte tief. Genug Liegen für alle inkl. Badetuch. Lounge gegen Konsumpreis.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Guest Service Team am 28. Mai 2023
Liebe Simona, Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Es sind Rückmeldungen wie die Ihre, die uns helfen, eine positive, gut geführte Umgebung und Beziehung zu unseren Kunden aufrechtzuerhalten. Wir sind begeistert, dass Sie einen unglaublichen Aufenthalt bei uns hatten und freuen uns darauf, Sie bald für einen weiteren unvergesslichen Aufenthalt wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen, Guest Service Team

6/10 – Okay

Claude

Aufenthalt von 3 Nächten im April 2023
Antwort von Guest Service Team am 28. Mai 2023
Dear Claude, Thank you for you review. We hope next time (hopefully soon) we will meet your expectations to a 100%. Rockin' regards, Guest Service Team

10/10 – Hervorragend

Christian

Aufenthalt von 1 Nacht im April 2023
Antwort von Guest Service Team am 10. Apr. 2023
Dear Christian, We are pleased to hear our staff made your time with us enjoyable. We take pride in ensuring all of our customers leave having has a positive experience. We hope you will be joining us again soon.

10/10 – Hervorragend

Roland

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super Personal. Sehr schöne Pools. Musik manchmal nervig
Aufenthalt von 2 Nächten im März 2023
Antwort von Guest Service Team am 3. Apr. 2023
Lieber Roland, Vielen Dank für Ihr 5 Sterne Kommentar. Wir sind sehr glücklich zu wissen, dass unsere Pools und unser super Personal, Ihren Aufenthalt unvergesslich gemacht hat. Wir hoffen, Sie bald wieder bei uns willkommen heissen zu dürfen.

6/10 – Okay

Christoph

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Overpriced
Nice place, two pools, friendly staff, EXCEPT the receptionists, they do not honor real hardrockers, they just try to upsell, and the curly haired lady even blatantly lied into my face saying that there is no disponibility for a poolside room. I told them I didn't feel well here. There is definitely a lack of heart in the receptionists service. Besides that this HRH is overpriced. There's been dirt on the carpet of the 2nd floor all day long.
Aufenthalt von 1 Nacht im Juli 2022

10/10 – Hervorragend

Rumman

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Had a great stay. Nice clean room and close to everything. Special shoutout to Selene who was very helpful to me when I encountered a local issue. Facilities were incredible such as the pool and spa etc
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Dewinder

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Team am 19. Mai 2024
Dear Rocker Dewinder,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

natalia

Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Service Team am 19. Mai 2024
Dear rocker Natalia,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

Glenn

Aufenthalt von 4 Nächten im Mai 2024
Antwort von Guest Services HR Marbella am 20. Mai 2024
Dear Glenn,Thank you so much for your top review. We are thrilled to hear that you had such a positive experience during your stay at the Hard Rock Hotel Marbella.Thank you again for your high recommendation. We look forward to welcoming you back for another fantastic stay at the Hard Rock Hotel Marbella!Rockin regards

8/10 – Gut

Stephen, London

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property and rooms were stunning but food in the evening for dinner was terrible. Breakfast was fine.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Guest Service Team am 13. Mai 2024
Dear Rocker Stephen,Thank you for sharing your feedback! We're thrilled to hear that you found our Rockin' Hotel stunning. We genuinely appreciate your honest comments about the dinner, and we will take steps to inform our Restaurant Team. We're glad you enjoyed the breakfast, and we look forward to the opportunity to provide you with a more satisfying dining experience on your next visit. We hope to welcome you back soon!Rockin' regards

10/10 – Hervorragend

Robert, Carolina

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful pool area and property convenient and walking distance to Puerto Banus nightlife and restaurants as well as to the beach area
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Team am 10. Mai 2024
Dear Rocker Robert,Thank you for your kind words, and we look forward to seeing you again soon for another wonderful experience. We are located in the heart of Puerto Banus next to all the point of interest.Thanks for your support!The band

10/10 – Hervorragend

Abi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent stay
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service Team am 9. Mai 2024
Dear Abi,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

Jean-Pierre

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Service am 6. Mai 2024
Thank you very much for taking the time to leave us a super puntuation. We hope to see you again at our Marbella Hard Rock venue and that we manage to achieve a 5 out of 5 rating.Thank you,Rockin' Rewards,Have a super rock and roll day!The Band!

10/10 – Hervorragend

Dmitry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good weekend
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Guest Service am 4. Mai 2024
Muchísimas gracias por la puntuación! Nos alegra enormemente saber que disfrutaron de su experiencia con nosotros. Esperamos darles la bienvenida muy pronto, Muchas gracias. un saludo Rockero. La Banda!!

10/10 – Hervorragend

James

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Good hotel excellent staff
Aufenthalt von 1 Nacht im April 2024
Antwort von Guest Services am 2. Mai 2024
Thanks for the review of our Hard Rock Hotel Marbella; your kind words make up positive vibe for all the band,We are happy you enjoyed your stay and get a good experience with us.Hoping to welcome you back very soon!Rockin' Regards,The Band.

10/10 – Hervorragend

Jack

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was mine and girlfriends first holiday together and it was perfect. The location. The food. I would love to return
Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Services HRHM am 26. Apr. 2024
Dear Jack, Thank you for your fantastic review!It is great to see that you enjoyed your time with us and that you made rockin' memories!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

10/10 – Hervorragend

Paul

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location, clean, helpful staff. Check in is painful
Aufenthalt von 7 Nächten im April 2024
Antwort von Guest Services HRHM am 20. Apr. 2024
Dear Rocker Paul,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

Fraser

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Guest Service Team am 20. Apr. 2024
Dear Rocker Fraser.Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

Bradley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Guest Services HRHM am 18. Apr. 2024
Dear Bradley, Thank you for your 5/5 rating!We hope we can welcome you again soon. Rockin' regards, Guest Service Team

8/10 – Gut

Mark

Aufenthalt von 4 Nächten im April 2024
Antwort von Guest Service am 4. Mai 2024
Thank you very much for taking the time to leave us a comment. We hope to see you again at your hotel in Marbella. Hopefully next time we can manage to achieve a 5 out of 5 rating. If you do not mind can you please leave a message on the survey of Expedia. Thank you, and have a super rockin' day!! The band :)

10/10 – Hervorragend

Duncan Oliver

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel. Room was very clean and so quiet would highly recommend staying here
Aufenthalt von 5 Nächten im April 2024
Antwort von Guest Service Team am 14. Apr. 2024
Dear Oliver,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again! Guest Service Team

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im April 2024
Antwort von Guest Service Team am 14. Apr. 2024
Dear James,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

Peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im April 2024
Antwort von Guest Service Team am 11. Apr. 2024
Dear Peter,Thank you so much for your fantastic review and for rating us 10/10! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

10/10 – Hervorragend

David

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Service Team am 6. Apr. 2024
Dear David,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

6/10 – Okay

Paul

We arrive after midnight but I have already emailed the property about the sofa bed and stuff reminding them to be ready ( though it was already included and mentioned in expedia website) 1am we are waiting for bed covers and linen and making our own sofa bed and been requesting about pillow and stuff.. 2:44 am it arrive when we are so tired from a 3 hour flight.. very disappointed
Antwort von Guest Services HRHM am 6. Apr. 2024
Dear Paul,Thank you for taking your time to share with us your feedback.We deeply regret to hear about your unsatisfactory experience. We value all feedback from our guests and take every aspect of their stay very seriously. Our aim is to provide a welcoming and comfortable environment for all our guests, and we will take immediate steps to address your concerns. We appreciate your feedback and hope to have the opportunity to welcome you back for a much more satisfactory experience. Please feel free to reach out to us directly if there's anything else we can assist you with.Best regards,

10/10 – Hervorragend

kirja

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Guest Services HRHM am 31. März 2024
Dear Kirja,Thank you for your excellent rating.We hope we can welcome you back soon for another rocking stay!Rockin' regards, Guest Service Team

10/10 – Hervorragend

Erin

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel. Close walk to shops and beach.
Aufenthalt von 2 Nächten im März 2024
Antwort von Guest Service Team am 28. März 2024
Dear Erin,Thank you so much for your fantastic review and for rating us 5/5! We're thrilled to hear that you enjoyed your stay with us. We're dedicated to providing exceptional experiences, and we look forward to welcoming you back for another outstanding stay. Your continued support means everything to us, and we can't wait to make you feel at home once again!

8/10 – Gut

Holly

Mit dem Partner gereist, Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
The stay was just “ok”. Good points, nice selection at breakfast, bar staff & check in staff were nice. Cleaning staff were very friendly. The location was good to where we needed to be. Poor points, staff at breakfast were very rude, the cleaning was non existent (hairs from previous guests all over our hotel room) our room was above a VERY noisy nightclub we had to get moved!
Aufenthalt von 4 Nächten im März 2024
Antwort von Guest Service Team am 22. März 2024
Dear Holly, Thank you for your review.We are really sorry that your experience at the hotel was not what you expected. We weren't aware of your issue regarding cleaning, we would've loved to have provided you with excellent service and advised the housekeeping staff for another cleaning. Regarding the noise coming from the external restaurant, we apologize and we hope you got to enjoy the room we provided for you in the end. We hope we can welcome you back and give you a rockin' experience. Kindly, Guest Service Team

10/10 – Hervorragend

Morgan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel with beautiful pool, lobby and bar areas. Easy (and free) parking right next to the hotel, and a nice little walk away from Puerto Banus. Would definitely stay again
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Guest Services HRHM am 4. März 2024
Dear Morgan,Thank you very much for this amazing rating! We are glad that you enjoyed your experience so much. We are looking forward to welcome you back in Puerto Banus! Many thanks again.Rockin Regards,Guest Service Team HRHM

8/10 – Gut

Teresa

Mit einer Gruppe gereist
Gut: Sauberkeit und Zustand der Unterkunft
Marbella
+Nice area, Good room + Good quality bar and staff + Lobby people nice -Noisy people at suite /drama next to our room -Dont disturb sign missing at room if sleeping late/ Cleaners coming to room when I want to sleep still
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Services HRHM am 27. Feb. 2024
Dear Teresa, Thank you very much for choosing Hard Rock Hotel Marbella and for taking the time to share your recent experience with us.Our passion for service leads us to always be attentive to the needs and requests of our guests and we are sincerely sorry to learn about your disappointment. Please note that we always strive to make our guests comfortable and have the best experience with us.We look forward to welcoming you back very soon, we assure you that we will do our best to provide you with a rockin' experience!Kindest regards,Guest Service Team HRHM

10/10 – Hervorragend

Viktor

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Guest Services HR Marbella am 27. Feb. 2024
Dear Viktor, Thank you for your 10/10 rating! We are looking forward to welcome you again soon!RockinRegards,Guest Services HRHM

10/10 – Hervorragend

Ali

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Tidy, Clean, plenty of free parking spots, plenty of cafes & great restaurants
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Guest Services HR Marbella am 25. Feb. 2024
Dear ALi,Thank you for taking the time to share your feedback regarding your recent stay at Hard Rock Hotel Marbella. We are delighted to hear that you enjoyed your visit and we were able to provide you with what we’re known for - authentic experiences that rock. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We are committed to continue providing rock-star worthy amenities to you and making your future stays legendary.We hope we can welcome you back again soon!Rockin' regards, Guest Service Team

8/10 – Gut

Magnus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 6 Nächten im Februar 2024
Antwort von Guest Services HR Marbella am 23. Feb. 2024
Dear Magnus, Thank you for your rating. We hope we can welcome you back again soon!Rockn' regards, Guest Service Team

10/10 – Hervorragend

S w

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect!
Fantastic, all staff were brilliant!
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Services HR Marbella am 22. Feb. 2024
Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us.We are pleased to hear our staff made your time with us enjoyable, we will pass on your positive comments to our colleagues! Rockin' regards, Guest Service Team HRHM

10/10 – Hervorragend

Sarah

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Guest Services HR Marbella am 22. Feb. 2024
Dear Sarah Thank you for the wonderful rating!We hope we can welcome you back again in the future. Rockin regards, Guest Service Team HRHM

10/10 – Hervorragend

Emma

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Lovely hotel! Perfect location and luxurious.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Guest Services HR Marbella am 22. Feb. 2024
Dear Emma, Thank you for your exceptional review! We are happy to hear your enjoyed your experience with us, we look forward to welcome you back for your next visit. Rockin' regards, Guest Service Team HRHM