I have stayed here before as it is in walking distance of the firms I need to see. It is not a bad hotel, the service is reasonable and the rooms are comfortable.
On my last visit however, an accident left me with a broken leg which needed surgery. The hotel were very good about keeping my room open for me and on my return moved me to a disabled room. This is where the stay fell apart! The hotel has no wheelchair and wheelchair access is very difficult (the ramp in front has cobble tiles, the lift is small and maneouvering around the room is tricky as the furniture doens't leave much space to move around.
The disable room is very seldom let out so the safe did not work, the phone did not work (reported it twice!) and there were a few other small issues which they quickly sorted out for me. The staff were very friendly though and keen to help.
It is a reasonably good hotel if you are able-bodied, terrible if you are not!