2/10 – Ungenügend
Lucrecia
Mit dem Partner gereist
19. Dez. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We did not stay in the property given the poor state and unsafe conditions of the facilities (end Nov 2025)
1- We booked the deluxe bungalow, butwhen we arrived to the property, they told us that the electronic lock was not working and they could not fix it.
2- They offered alternatives but the rooms they showed us were substandard: no water in the taps, big gap in the toilets between the roof and the wall- which did not allowed for basic privacy and it felt unsafe for our belongings and us personally; there were cockroaches in the room and many areas in the hotel were in disarray and looked shabby/ under construction. Every part of the complex looked abandoned and dilapidated, nothing like the photos. We even doubted that it was operational when we arrived, the front of the building looked so shabby and abandoned- no ordinary reception desk. All communication are via WhatsApp.
3- The person who opened the front door reassured us that we could have a full refund. She even called hotels to try to book us for the night, which seems to indicate it’s not an isolated event.
We ended up booking another place so we could stay somewhere safe for the night. This caused added stress and disruption to our trip.
When I messaged the property to ask them to reply to the claim for refund, they declined but offered instead to give me cash (partial refund of $60) if I could come to collect it in person, which I refused because it seemed unsafe and dodgy. No resolution from Expedia neither
Lucrecia
Aufenthalt von 2 Nächten im November 2025
