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Bewertungen von The Heritage Hotel Manila

4 out of 5
The Heritage Hotel Manila
Roxas Boulevard, Corner Of Edsa, Pasay, Manila

Bewertungen

8,8

Hervorragend

973 von insgesamt 1683 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
455 von insgesamt 1683 Gästebewertungen haben eine Bewertung von 8 - Gut" "
165 von insgesamt 1683 Gästebewertungen haben eine Bewertung von 6 - Okay" "
47 von insgesamt 1683 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
43 von insgesamt 1683 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

9,2/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Sven

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room was not adequate. It was much too cold and the heating could not get it warm. The bathroom was missing a bidet. The booking said it has breakfast included, but it was not. Just the employees were very friendly.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Farid am 8. Jan. 2024
Dear Sven,Thank you for taking the time to send a review following your recent stay with us.My sincere apologies if we fell short of your expectations. We are consistently working to improve our services and your concerns will be addressed appropriately.In line with this, you may be pleased to know that we are renovating our guest rooms by 2nd quarterof this year.Again, thank you for your feedback.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Kunibert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Farid am 11. Dez. 2023
Dear Kunibert,I would like to thank you for making us your choice of accommodation and for taking the time to give us a positive rating! This is sincerely appreciated. It was our pleasure to be of service to you and we look forward to your next visit! Have a wonderful day and Merry Christmas!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Dieter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Farid am 25. Mai 2023
Dear Dieter,Thank you for leaving our business with a 4-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We hope to make your next visit just as positive.Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Franz

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 10 Nächten im April 2023
Antwort von Farid am 21. Mai 2023
Dear Franz,Thank you for leaving our business with a 5-star rating. This is sincerely appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Lizel

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
super
Aufenthalt von 3 Nächten im März 2023
Antwort von Farid am 22. März 2023
Dear Lizel,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading your positive comment about The Heritage Hotel Manila is an absolute pleasure. And thank you for the 5-star rating! This is sincerely appreciated!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Sarah

Aufenthalt von 1 Nacht im März 2023
Antwort von Farid am 27. März 2023
Dear Sarah,Thank you for leaving our business with a 5-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We look forward to your next visit!Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Rolf

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2023
Antwort von Farid am 11. Feb. 2023
Dear Rolf,Thank you for leaving our business with a 4-star rating! This is sincerely appreciated. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We look forward to your next visit!Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Alim

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Gutes Hotel nicht zu weit weg vom Flughafen.
Freundlicher Empfang, Recption unterbesetzt, Tolles Mittags-Buffet, Reichhaltiges Mogen-Buffet. Zu kaltes Swimming Pool, Wir mussten wegen Flugausfall eine Nacht nachbuchen, erhielten aber ein schlechter ausgerüstetes Zimmer für den selben Preis. Der Flughafen-Shuttle ist günstiger als ein Taxi..Insgesamt waren wir sehr zufrieden und können das Hotel nur empfehlen.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Farid am 1. Jan. 2023
Dear Alim,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. It was an absolute pleasure to read about your positive experience at The Heritage Hotel Manila. And thank you for the 4-star rating! This is sincerely appreciated!Thank you for the recommendation as this continues to confirm that we have delivered excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Marvelle

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Another one of my favorite places to stay.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Melrose

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to the airport; staff very helpful esp housekeeping staff…
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Maximo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was impressed and appreciate for the staff and restaurant as convenient Thank you
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Art, San Diego

Mit dem Partner gereist
Gut: Personal & Service
The pool was under maintenance and we were not told in advance. It was one of the major reasons we decided Heritage Hotel.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Fe Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
room price is affordable and breakfast is really good
Aufenthalt von 4 Nächten im Mai 2024

8/10 – Gut

Barry

Gut: Personal & Service
Good staff. Very helpful . Older hotel needs an upgrade.
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Maximo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff very friendly
Aufenthalt von 7 Nächten im Mai 2024

10/10 – Hervorragend

Randolph, Jacksonville

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jesus

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfecto
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Carlos Antonio, Chestnut Ridge

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very courteous and helpful. Millennium Club access was a great perk.
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Clarence

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Maricel

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Room carpet is dirty
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Farid am 25. Mai 2024
Dear Maricel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.On another note, you will be pleased to know that our guest rooms will undergo refurbishment this year. We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

4/10 – Schlecht

Allan

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
Just ok.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Farid am 25. Mai 2024
Dear Allan,Thank you for taking the time to send a feedback following your recent stay with us.It is of concern regarding the 2-star rating you gave us. Please help us understand which service area we failed to meet your expectations so we can re-assess, make improvements and offer you a better guest experience the next time around.For whatever inconvenience this has caused you, please accept our apologies.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

daniel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel!! A bit expensive, but close to the action
Aufenthalt von 1 Nacht im März 2024
Antwort von Farid am 25. Mai 2024
Dear Daniel,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 – Okay

Ma. Rebecca

Staffs are very nice and polite they responded quick of what you need. Room the carpet needs to be replaced old , dirty and smelly and there’s bug running around on the carpet. Bed are hard uncomfortable. No microwave to warm the food. Once they gave us a bath towels look like rugs.
Aufenthalt von 15 Nächten im Mai 2024
Antwort von Farid am 23. Mai 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our staff's politeness and responsiveness. However, we are deeply concerned to learn about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed immediately. Thank you again for bringing these matters to our attention. We value your patronage and hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

James

Gut: Sauberkeit, Personal & Service und Ausstattung
The hotel staff was great, friendly and ready to help. Cable tv was out for a few days . Swimming pood was down most for the time i was there.
Aufenthalt von 10 Nächten im Mai 2024
Antwort von Farid am 22. Mai 2024
Dear James,We are always pleased to receive feedback from our guests about their stay with us, and thank you for your kind rating.Yes, our pool is undergoing maintenance as part of providing safety to our guests. As for the cable service, most of the nearby establishments are experiencing the same technicalities.Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Hervorragend

Peter

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Second time here and it was a great experience
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Farid am 22. Mai 2024
Dear Peter,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Hervorragend

Rebecca Ma Rosario

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Farid am 23. Mai 2024
Dear Rebecca,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating - thank you very much. This confirms that we have delivered the excellent service Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

8/10 – Gut

Susan

Staff were very helpful
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Farid am 22. Mai 2024
Dear Susan,We are always pleased to receive feedback from our guests about their stay with us, and we are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day! Sincerely, Farid Schoucair General Manager The Heritage Hotel Manila

10/10 – Hervorragend

Philip

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff is outstanding. Thanks for your good workers. Always helpful and nice.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Farid am 20. Mai 2024
Dear Philip,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Lloyd

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very nice. They were very pleasant. Housekeeping crew was very pleasanthat also.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Farid am 20. Mai 2024
Dear Lloyd,Thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila is a pleasure. And thank you for the 5-star rating!We look forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

akihiko

Mit einer Gruppe gereist
コスパ良し
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 25. Mai 2024
Dear Akihiko,Thank you very much for your kind review and the 4star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

David

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
The hotel itself is iconic. It's dated, but lovely. It had pretty decent food, although very pricey. The food prices seem to be equivalent to Canadian pricing on many meals, with some exceptions. We felt like kings and queens by the staff, honestly. The one thing that I really think could use some maintenance is the 2nd floor lobby that was leaking condensation from the vents o to the moldy-smelling carpet. This was our 2nd visit to the hotel with a 2 week period. Our first room had carpet that wreaked of smelly feet and mold. The 2nd room we had 2 weeks later was fine. So, my suggestion is that if your room smells, just say something to the front desk and get a new room. I didn't do that and regretted it.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 20. Mai 2024
Dear David,Thank you for sharing a review.Please allow me to apologize for any inconvenience. I shared your comments with my Housekeeping and Engineering Teams for their immediate rectification.The 4 star rating is greatly appreciated! We look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Alma B

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Farid am 20. Mai 2024
Dear Alma,Thank you very much for your kind review and the 5-star rating! This is very much appreciated.We hope to make your next visit just as positive. Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Farid am 20. Mai 2024
Dear Patrick,Thank you for leaving our business with a 5 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

6/10 – Okay

Craig, Carlisle

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Pool was not open and did not work
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Farid am 16. Mai 2024
Dear Craig,Thank you for taking the time to send us a review following your recent stay with us.I wish to apologize for any inconvenience. Our pool is undergoing maintenance all for a better, more exciting experience for our guests. We hope you can come back and by then our pool would be ready.Sincerely,FARID SHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Susan

Friendly staff good location close to airport and shops
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Farid am 16. Mai 2024
Dear Susan,Thank you for leaving our business with a 4 star rating.We hope to make your next visit just as positive.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Grace

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were superb - very friendly and helpful. They will guide and advise you how to be safe when you want to go out and explore the nearby place. The property smells very clean when you enter the lobby area. Only main complaint is you will be charge 250 pesos everytime you want to warm something in the microwave. We were only planning a quick warming up of the soup that we bought (it got cold before we even reached the hotel because it was extremely trafffic at that time). we opted not to use the service as we think 250 pesos is way too much for a 2-3 mins use of their microwave. We have raised this concern during our check out and they said they will look into it as they are not aware about the microwave protocol. Overall, we will definitely still come back and recommend this hotel.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Farid am 20. Mai 2024
Dear Grace,We sincerely appreciate the comments. And despite the mentioned incident, and I personally apologize (which by the way we are looking into), you gave us a 4 star rating and still will be coming back and for recommendation.We cant thank you enough and we look forward to your next visit!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Raymon Cyril

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Heritage Hotel is situated in a very central location -- in close proximity to the international/domestic airport terminals, SM Mall of Asia -- and sits at the very heart of the metro. If you want a good location close to mostly all attractions and activities in Metro Manila south, this is your place. The hotel is old but it has its own character and well-complemented by warm in-house and parking staff that is truly an asset to make up for the old but well-maintained facilities.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 14. Mai 2024
Dear Raymon,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Divina

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The place was a bit outdated but the service was excellent.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 14. Mai 2024
Dear Divina,Thank you for the 5 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

MA.KATHERINE BERNARDEZ

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
古いホテルだが、落ち着いていて良い。設備の古さはあるけど、リラックスして滞在できた。
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Farid am 13. Mai 2024
Dear Katherine,I would like to thank you for making us your choice of accommodation and for taking the time to write us a review. Reading about your positive experience at The Heritage Hotel Manila was an absolute pleasure. And thank you for the 5-star rating!Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 – Okay

Christina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Farid am 14. Mai 2024
Dear Christina,Thank you for the 3 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Min Young

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Farid am 14. Mai 2024
Dear Min Young,Thank you for the 4 star rating. Positive reviews like these keep us motivated to always strive for excellence. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

MARIA

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Easy access for everything.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Farid am 12. Mai 2024
Dear Maria,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff and everyone were great
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 12. Mai 2024
Dear James,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ok
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Farid am 12. Mai 2024
Dear James,Thank you for the 4 star rating!We hope that your next visit will be as positive!Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

8/10 – Gut

Evelyn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Still classy despite the age of the bldg.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 12. Mai 2024
Dear Evelyn,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

6/10 – Okay

merlina

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Overall it wasnt bad but room and a.c need updating. It is not a great value but average for the manila area. Good location but not the safest.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 9. Mai 2024
Dear Merlina,Thank you for leaving our business with a 3-Star Rating! This is sincerely appreciated.You will be pleased to know that our guest rooms will undergo refurbishment this year.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

2/10 – Ungenügend

STEVEN

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I would never go back there, it was so Run down and a Smell in the Air when The wife and I walked in.. There was Problems Getting ice . Unsafe Grounds Very Slippery Floors. The TV was Horrible …. Slow Reponce on getting anything…. They Charge For Everything …..
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Farid am 8. Mai 2024
Dear Steven,I want to thank you for taking the time to write us a review. It is surely a matter of concern for us to know that your stay did not match up to the quality that we strive to offer to our guests at all times. While we do regret the inconvenience caused to you and express our sincere apologies for the same, we assure you that we’ll look into all the comments you raised and do the needful. We hope to be able to match up to your expectations in the future! Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

CLEMENTE

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to the airport and staff are very couteous and accommodating.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Farid am 7. Mai 2024
Dear Clemente,We are happy to host you at our hotel recently! We appreciate you taking the time to reach out to us with your review regarding your recent stay.We are delighted with your rating and comments - thank you very much. It feels great to know that our staff and service left a positive impression on you. This continues to confirm that we have delivered the excellent service that Heritage Hotel Manila commits to achieving. Looking forward to your next visit! Have a wonderful day!Sincerely,Farid SchoucairGeneral ManagerThe Heritage Hotel Manila

2/10 – Ungenügend

Sandy

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We were suppose to stay for 3 nights but decided that it was not a good fit for our family. Dining options were expensive as well as drinks. Area outside was not close to any stores or outside food. When asking how safe the area outside was, staff gave me a weird look and said to make sure we keep our belongings with us. Room was dark, carpet was stained, toilet barely flushed, shower wasn’t good. Overall, we would never stay here again. Oh, casino is only foreigners. My husband has an American green card but has a Filipino passport, they did not allow him to go in.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Farid am 8. Mai 2024
Dear Sandy,Thank you for bringing your concerns to our attention. I am truly sorry to hear about the issues you've encountered with some of the amenities in your room. Please accept our sincerest apologies for any inconvenience this has caused.I have shared your review with my team and they are working diligently to resolve these promptly. Also, you will be pleased to know that our guest rooms will undergo refurbishment this year.Sandy, once again, I apologize for the issues. And I hope we can have another opportunity to welcome you back and better serve you.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila

10/10 – Hervorragend

Rene

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great from beginning to end! Thank you to the friendly staff!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Farid am 8. Mai 2024
Dear Rene,We are very thankful for choosing to stay at The Heritage Hotel Manila. It was our pleasure to have you as our guest, and we are thrilled to know that you had a positive experience. Should your travels bring you back to Manila, we would be honored to have you as our guest again. Our doors are always open to provide you with another memorable stay. We value your patronage and look forward to welcoming you back soon.Sincerely,FARID SCHOUCAIRGeneral ManagerThe Heritage Hotel Manila