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Bewertungen von Manila Grand Opera Hotel

3 out of 5
Manila Grand Opera Hotel
925 Doroteo Jose St. cor Rizal Ave., Sta Cruz, Manila, Manila

Bewertungen

7,0

Gut

45 von insgesamt 214 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
72 von insgesamt 214 Gästebewertungen haben eine Bewertung von 8 - Gut" "
50 von insgesamt 214 Gästebewertungen haben eine Bewertung von 6 - Okay" "
32 von insgesamt 214 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
15 von insgesamt 214 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,6/10

Personal & Service

7,0/10

Ausstattung

7,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Old School
Schönes historisches Hotel in netter Lage nahe Chinatown.
Aufenthalt von 3 Nächten im November 2023

10/10 – Hervorragend

Jan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Too
Sauberes, neu renoviertes Zimmer 437, feste Betten, saubere Wäsche und gute Handtücher. Frühstück lecker. Obst super. Service sehr gut. Freundlich. Pool grosse Klasse, ganz ruhig, groß. Nebenan 7-11. Draussen Dim Dim. Restaurant im Hotel gut. Preiswert und lecker
Aufenthalt von 2 Nächten im November 2023

8/10 – Gut

Jörn, Schwetzingen

Gut: Komfort des Zimmers
sauberes Hotel mit tollem Pool, Ok für kurze Zeit
Das Personal ist filipinotypisch sehr freundlich. Das Hotel ist sauber, die Zimmer nicht mehr im besten Zustand, der Pool ist groß und gepflegt. Das Internet ist zwar Ok, aber man bekommt täglich neue Zugangsdaten. Wenn man wenige Minuten nichts macht, bucht sich der Rechner automatisch aus und man muß alles wieder neu eingeben. Flughafentransfer drei bis viermal teurer als ein Taxi.
Antwort von Reservation Staff am 8. Apr. 2019
Hello, Thank you very much for your feedback. It's good to know that our Hotel staffs were able to make you comfortable. We are already looking into the matters that needs improvement. Have a nice day and best regards.

4/10 – Schlecht

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit und Personal & Service
Mieses Frühstücksbuffet mit minimales Angebot
Das beste am Hotel ist, die Nähe zu den Malls und das Pool. Daher habe ich auch das Hotel gewählt, denn es gibt in dieser Gegend nichts vergleichbares. Alles andere ist eher unterer Durchschnitt. Sehr Chinesisch ausgelegt und nicht International. Musste bei Bezug beide Betten neu beziehen lassen. Handtücher sind sehr abgenutzt und die tägliche Reinigung des Zimmer musste auf Anfrage geschehen und wurde nur teilweise erledigt.
Antwort von Reservation Staff am 8. Apr. 2019
Hello, Thank you very much for your feedback. It's good to know that our Hotel staffs were able to make you comfortable. We are already looking into the matters that needs improvement. Have a nice day and best regards.

6/10 – Okay

Antoine, Germany

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Werde gerne nochmal dort bleiben
Zimmers waren sauber Küchen Service war gut. WLAN vorhanden Personal sehr nett
Antwort von Reservation Staff am 8. Apr. 2019
Hello, Thank you very much for your feedback. It's good to know that our Hotel staffs were able to make you comfortable. We are already looking into the matters that needs improvement. Have a nice day and best regards.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Antwort von Reservation Staff am 8. Apr. 2019
Hello, Thank you very much for your feedback.We are already looking into the matters that needs improvement. Have a nice day and best regards.

10/10 – Hervorragend

Joe

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The friendliest staff from amy other hotel around the world that i have visited
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Jaz am 13. Mai 2024
Hi Joe!Thank you so much for your wonderful compliment! We appreciate it so much. We are thrilled to hear that you found our staff to be the friendliest you've encountered in your travels. Your kind words mean a lot to us and we look forward to welcoming you back on your next visit.Thank you and we hope to see you again!

8/10 – Gut

Maylyn

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Bliss

Gut: Sauberkeit und Personal & Service
Staff are corteous and approachable as well
Aufenthalt von 5 Nächten im März 2024
Antwort von Jaz am 23. März 2024
Hello Bliss, We're glad to hear that you found our staff courteous and approachable. We're committed to improving to ensure a better experience for all our guests.

8/10 – Gut

Lourdes

Friendly and helpful staff, but food during breakfast need varieties of selection
Aufenthalt von 3 Nächten im März 2024
Antwort von Reservation Staff am 9. März 2024
Hi Ms. Lourdes, It's great to hear that you found the staff friendly and helpful. Your feedback about the breakfast selection is valuable; offering a wider variety of options could enhance the overall dining experience for guests. You might consider sharing your suggestions with the hotel management for considerations.

10/10 – Hervorragend

Ericellen

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Jennilyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
One of the best in Manila thats still Affordable . I keep comming back here as they alwayes go the extra mile for me
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Jaz am 8. März 2024
Hi Jennilyn, thank you so much for your positive review! We're thrilled to hear you enjoyed your stay at our hotel. We can't wait to welcome you back for another memorable experience.

10/10 – Hervorragend

Darryl

Good value motel. Staff very friendly and helpful. Very clean. Swimming pool very good. No complaints whatsoever
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jaz am 8. März 2024
Hi Darryl, your kind words warm our hearts! We're delighted you had a great time at our hotel. Looking forward to accommodating you again soon.

8/10 – Gut

Ole Storm

Aufenthalt von 10 Nächten im Januar 2024
Antwort von Jaz am 8. März 2024
Hi Ole Storm, Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

4/10 – Schlecht

David, Oshkosh

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It was ok . I stayed there in the past and it was a much better experience. This time around the shower head didn’t work properly because it was broken.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Jaz am 8. März 2024
Hi David! Your feedback is vital in helping us make positive changes, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back and offer you an improved and delightful experience.Thank you again for bringing your concern regarding the shower head to our attention, and we look forward to the opportunity to make it right.

10/10 – Hervorragend

EDMUND

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Jaz am 8. März 2024
Hi Edmund, thank you for giving us perfect rate. We hope on seeing you again.

6/10 – Okay

Martin

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Emebeth

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to walk around Manila.staff are nice
Aufenthalt von 3 Nächten im Dezember 2023

4/10 – Schlecht

JAMES, THOMASTOWN

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Very dirty, small rooms, lift too busy, breakfast not much options, noisy, rooms stinks. Only thing good is staff is very friendly
Aufenthalt von 3 Nächten im November 2023

2/10 – Ungenügend

Alexander

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 27 Nächten im November 2023

10/10 – Hervorragend

JEANETE

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

RAFEEQ

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I AM HAPPY BEAUTIFUL HOTEL
Aufenthalt von 4 Nächten im Oktober 2023

10/10 – Hervorragend

Norhayna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Oktober 2023

8/10 – Gut

madel

Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

Jason

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
For the location in Manila, this is a nicer hotel than you expect. Room was on the small side with just a small window not over looking much. But the room was nice and clean. Bed was comfortable. Refrigerator was a little dingy but no biggie. Bathroom clean with a shower that was ok. Dinning had good food. Breakfast was not bad.
Aufenthalt von 3 Nächten im Oktober 2023

8/10 – Gut

Laurie Nae

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023

10/10 – Hervorragend

Ronald

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Buffet breakfast is very good . Best breakfast in any hotel. Rooms are newly renovated, very very clean and modern. Large flat screen TV. Swimming pool . Casino on the premises. LRT station is connected to the hotel . Friendly staff throughout the entire hotel.
Aufenthalt von 3 Nächten im September 2023
Antwort von Daryl am 25. Sept. 2023
Thank you very much for giving us a feedback on your stay at our hotel. We appreciate the rating you gave. We are glad to know you had a good time. We hope to make it much better on your next visit. Best regards and have a nice day.

4/10 – Schlecht

Ebonee

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
I really wanted to like this property but found it hard on a daily to do that! Very few staff members were helpful or nice. The front desk and mister donuts were the absolute worst. No communication you need front desk to reset your pass to actually get into your room. Wifi pass lasts about 24 hours then expires o you need a new one and a pass to use the pool. All would have been ok if someone had actually told me this. Not one member did. Then to make it worse I actually reset my room pass to get access thinking it was a fault when it is part of their normal process. So I didn’t find out till the 3rd day that it needs to be done daily. I asked for cocktails and it came with no alcohol which by the way would be otherwise called a mocktail…. And then they had pina colada on the menu but had no clue how to make one. Complete waste of money. The pol has mould around the tiles at the steps. The plant boxes are literally weeds. Just very run down. So many people standing around but not a lot cleaning. Has major potential this hotel but feel management is lacking, Pros Elevator staff were awesome. The security guards at the door were so very nice.
Aufenthalt von 3 Nächten im August 2023
Antwort von tal am 28. Aug. 2023
Hi,We are sorry to know of the dissatisfaction you had at the hotel. Thank you for letting us know and for giving us a chance to look into matters and make room for improvements. We do hope to make things much better for your next stay. Thank you and have a nice day.

8/10 – Gut

Francisco, Los Angeles

Aufenthalt von 2 Nächten im Juli 2023
Antwort von Daryl am 13. Aug. 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall good
Aufenthalt von 2 Nächten im April 2023
Antwort von Daryl am 9. Mai 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Happy customer
All in all excellent service apart from the wifi which is kept on disconecting
Aufenthalt von 2 Nächten im April 2023
Antwort von Daryl am 9. Mai 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

10/10 – Hervorragend

Emmanuel

Aufenthalt von 1 Nacht im März 2023
Antwort von Daryl am 9. Mai 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

8/10 – Gut

laurent

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Januar 2023
Antwort von Daryl am 9. Mai 2023
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

4/10 – Schlecht

Verifizierter Reisender

Aufenthalt von 2 Nächten im Februar 2020
Antwort von Evan am 22. Feb. 2020
Good day, Sir/Madam! Apologies if your expectations were not met on your stay. May we ask what areas can we improve on our service? Your feedback helps so we may be able to provide the best service we can offer. Thank you.

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Aufenthalt von 4 Nächten im Februar 2020
Antwort von Evan am 22. Feb. 2020
Good day, Sir/Madam! Thank you very much for giving us a review on your stay at the hotel. May we ask what specific areas we can improve on? Thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly staff and good customer service. We enjoyed our stay with the hotel. We absolutely recommend it to prospective holiday makers
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Evan am 9. Feb. 2020
Thank you very much for giving us a feedback on your stay at our hotel. We appreciate the 4-star rating you gave. We are glad to know you had a good time. We hope to make it much better on your next visit. Best regards and have a nice day.

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
un des plus ancien batiment de l epoque 1900 hotel tres annee 50 service omnipresent restaurant de qualite parfois un peu long piscine appreciable situation ideale pour shopping dans chinatown a une heure de l aeroport si pas trop de traffic 500 p par grab pas trop bruyant tres bon rapport qualite prix par rapport aux hotels chers a proximite de l aeroport
Aufenthalt von 1 Nacht im Februar 2020
Antwort von Evan am 7. Feb. 2020
Thank you very much for giving us a feedback on your stay at our hotel. We appreciate the 4-star rating you gave. We are glad to know you had a good time despite some setbacks. We hope to make it much better on your next visit. Best regards and have a nice day!

2/10 – Ungenügend

Verifizierter Reisender

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Good pool. Very bad location. Didn't have a good view from our room to see. We didn't get the room we book online we when we got there. Our sink was leaking that we had a puddle. Everything that said it was free online wasn't free in person we had to pay if we wanted an extra towel or laundry or anything else. Every day we had to change the wifi password. We had a very hard time sitting everyone to sit in our tiny little room.
Aufenthalt von 9 Nächten im Januar 2020
Antwort von jen am 31. Jan. 2020
Hi, Good day! It's really unfortunate that you were disappointed by the size and general layout of the rooms at our property. Sorry that you weren't satisfied. But the size of our room is designed for two occupants only, this also applies to the free amenities in the room like towel. It is also indicated in the voucher of all the inclusions that you have booked online. The rooms we offer has a breakfast and wee also offer a room without breakfast for cheaper price. Maybe you were able to book online a room without breakfast. We only receive bookings that are booked by the guests themselves. We sincerely hope you found accommodations which met your expectations on the rest of your trip.

6/10 – Okay

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Personal & Service
特に問題は、ありません。
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Evan am 27. Jan. 2020
Thank you very much for giving us a feedback on your stay at our hotel. We hope you had a good time. We hope to make it much better on your next visit. Best regards and have a nice day.

2/10 – Ungenügend

Verifizierter Reisender

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Didn’t like Nothing at all about hotel, westerners beware Nothing but rice and s—T , disorganised staff Like headless chickens 🐔
Aufenthalt von 1 Nacht im Januar 2020
Antwort von Jen am 25. Jan. 2020
Dear Sir/Madam, It's really unfortunate that you were disappointed with your stay in the hotel. May we know the specific reasons on why did you felt this way? So that we can improve and correct our services. We do hope to make things much better for you and our other guests. Thank you and have a nice day.

4/10 – Schlecht

Ilocanoak, Taipei

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
Everything is a walking distance- grocery, school, church, lrt, jeepney, etc. The staff though are not very friendly save for some elevator people. They are too strict and too suspicious. I seldom see them smile like most Filipinos or like most people in the hospitality business. Their housekeeping didn’t even bother to wash the used glass and just returned it to the rack as if it it was already clean. Towels do not feel fresh nor do they smell like fresh. Aircon is unsightly and so dirty. TV is old. Internet is slow and you need to go down every 24 hours to ask for new passwords as they won’t give it to you over the phone.
Aufenthalt von 2 Nächten im Januar 2020
Antwort von Evan am 19. Jan. 2020
Sir/Madam, we are sorry to know of the dissatisfaction you had at the hotel. Thank you very much for giving us a review on your stay at the hotel and thank you for giving us an opportunity to look into these things and make room for some improvements. Have a pleasant day. Best regards.

4/10 – Schlecht

Pamy, Parañaque

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Facilities are too basic, not for a holiday. Food was good though and the jakuzi in the pool looked interesting. Next time I will not go there for a holiday. Maybe for a business trip I would.
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Evan am 7. Jan. 2020
Sir/Madam, we are sorry to know of the dissatisfaction you had at the hotel. Thank you for letting us know. We are also currently renovating our rooms to make your stay much better for you and our other guests. Thank you and have a nice day.

6/10 – Okay

kataoka

Aufenthalt von 4 Nächten im Dezember 2019

6/10 – Okay

Verifizierter Reisender

Aufenthalt von 1 Nacht im Dezember 2019
Antwort von Jen am 11. Dez. 2019
Thank you very much for giving us a feedback on your stay at our hotel. We appreciate the 3-star rating you gave us. We hope to make it much better on your next visit. Best regards and have a nice day.

6/10 – Okay

Tzu Ling

Aufenthalt von 3 Nächten im November 2019

10/10 – Hervorragend

Evangeline

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Been here 2nd time now, I like the location it’s very easy for me to go from point A to B. Will definitely come back and will recommend to friends.
Aufenthalt von 3 Nächten im November 2019
Antwort von Jen am 13. Nov. 2019
Thank you for recommending the hotel and for giving the hotel an excellent rating. We are happy to know you had a good time during your stay. We hope you could visit us again soon. Have a nice day.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was very polite and nice.the hotel very clean nice atmosphere.food always good..
Aufenthalt von 13 Nächten im Oktober 2019
Antwort von Jen am 1. Nov. 2019
Thank you very much for the 5 points high rating you gave us. It is our honor and pleasure having served you well. We are glad to know you enjoyed your stay. We hope to see you again soon. Best regards.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service und Zustand der Unterkunft
The hotel is clean
Aufenthalt von 1 Nacht im Oktober 2019
Antwort von Jen am 14. Okt. 2019
Thank you very much for the 5 points high rating you gave us. It is our honor and pleasure having served you well. We are glad to know you enjoyed your stay. We hope to see you again soon. Best regards.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Place very clean , staff very pleasant and polite.
Aufenthalt von 5 Nächten im Oktober 2019
Antwort von Evan am 8. Okt. 2019
Thank you for making time to give us positive feedbacks! We hope you had a great stay at our hotel and we hope to see you again soon! Have a great day ahead!

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
historical
Aufenthalt von 1 Nacht im September 2019
Antwort von Evan am 23. Sept. 2019
We hope you had a lovely stay at our hotel. We appreciate your feedback. We hope to see you soon. Have a nice day!