Oddly smell in the room
The online chat was very unresponsive. We try to book the airport pick-up, which is one of the services specifically listed on the hotel website. The client service went ghosted after we provided flight no and all details.
Nothing book despite continuously follow up for days.
No one showed up, of course. No explanation, just nothing. Even we bring this up to the front desk. Nothing.
This is the VIP access we got.
Unreliable.