Sehr geehrte Frau Maria,zunächst einmal vielen Dank für Ihre Bewertung Ihres Aufenthaltes im Selectum For Two Hotel. Es ist uns eine Freude zu hören, dass Sie einen schönen Urlaub hatten. Es wird uns eine Ehre sein, Sie wieder bei uns begrüßen zu dürfen. Wir hoffen, Sie wiederzusehen. Mit freundlichen Grüßen.Gästebetreuungteam

Dear Peter, First of all thank you for your nice reviews on internet.We kindly inform you that all your comments attentioned by us and we are glad to hear your compliments about our foods,hotel,staffs... We look forward to see you in Heaven Beach Resort & SPA Kind regards Heaven Beach Resort & SPA Hotel Management

Dear Guest,Thank you very much for evaluation!

thank you too much for your feed back we appreciate it a lot we hope to see you again soon

Thank you very much you are welcome

Sayın Cihad Emre, Öncelikle konaklamanız için Heaven Beach Resort & Spa Hotel’i seçmiş olduğunuz için teşekkür ederiz. Rezervasyon yapmış olduğunuz Superior Room kategorisindeki odalarımızın otelimizin mimarisine istinaden odanın bulunduğu kata göre değişebilen yatakları bulunmaktadır. Konakladığınız döneme ilişkin tesis kayıtlarımızı incelediğimiz takdirde sizden bu konu ile ilgili herhangi bir talep veya şikâyet almadığımızı tespit etmekteyiz. Eğer konu ile ilgili memnuniyetsizliğinizi dile getirmiş olsaydınız, mutlaka memnun olacağınız bir çözüm bulmak için elimizden geleni yapardık. Sizleri de memnun misafirlerimiz arasında görme şansını bize tekrar vermenizi umut eder, sevdiklerinizle uzun ve sağlıklı günler dileriz. Saygılarımızla,

Dear Struanestev, First of all, we would like to thank you for choosing Heaven Beach Resort & Spa for your stay. We read your review with great regret. As a hotel management, we must vehemently disagree with this assessment, as your claims are unfortunately not true. In our hotel we are operating in practice ISO 9001 quality, ISO 22000 food safety and 10002 guest satisfaction and complaint management. According to ISO 22000 food safety management, transport conditions, packaging, storage, cleaning and food preparations are monitored and reported in writing by our Quality Management Team and food engineers. As it is in the hotel factsheet text clearly seen, it has been described in detail that our air conditioning is centrally controlled / weather dependent. In the period that our guests stayed at our hotel, the air conditioning worked 18 hours a day. If we research at the data, we can figure out that neither Front Office nor the guest service received any complaints about the air conditioning either from our guests or from the tour representatives as well and there is no record about it in our system. As the hotel factsheet text clearly indicates, it has been described in detail that our hotel is located in Manavgat / Kızılağaç. The shopping and entertainment venues are within walking distance (about 2 minutes). As you mentioned, we offer free transfer to the shopping center from 09.00 to 24.00. The prices are fixed as in every shopping mall. According to ISO 22000 food safety management, every food and beverage that we served has written recipes. According to the ISO 22000 Food Safety Management, all staff are trained on a regular basis about the recipes of food and beverages, more specifically cocktails. Our staff has job-related language skills in German, English and Russian. Our reception and guest relations team has very good foreign la

First of all thank you for the review , seconds we want to know your real name to verify witch room nr you got ! our airconditioning is working normaly other case it was better to sign it by our 24 hours what's up service or by the front office or guest relation help desk

Sayın Gökhan Bey, Öncelikle değerli vaktinizi ayırıp nazik düşüncelerinizi ilettiğiniz için teşekkür ederiz. Eleştiri ve övgülerinizin hepsi gerekli departmanlara memnuniyetle iletilecektir. Sizleri Heaven Beach Resort & SPA'da bir kez daha ağırlamaktan mutluluk duyarız. Saygılarımızla

Dear Guest, First of all thank you very much for your nice comment. We are happy to read your satisfaction about our hotel. We are looking forward to welcome you in the near future at Heaven Beach Resort & SPA Hotel. Yours sincerely Heaven Beach Resort & SPA Hotel Management

Sayın Ahmet bey, Öncelikle değerli vaktinizi ayırıp nazik düşüncelerinizi ilettiğiniz için teşekkür ederiz. Övgülerinizin hepsi ekibimizi onurlandırmış olup, gerekli departmanlara memnuniyetle iletilecektir. Sizleri Heaven Beach Resort & SPA'da bir kez daha ağırlamaktan mutluluk duyarız. Saygılarımızla

Dear Shailesh, First of all thank you for your comment.We kindly inform you that all your comment attentioned by us. With renewed services quality,we will be happy to see you again in Heaven Beach Resort & SPA Kind regards. Heaven Beach Resort & SPA Hotel Management

Dear Mr. Osman, First of all, thank you for your comment. We would like to inform you that all your comments attentioned by us. With renewed services quality we will be happy to see you again in Heaven Beach Resort & SPA Sincerely yours. Heaven Beach Resort & SPA Hotel Management.

Dear Paul de Etain, First of all thank you for your nice reviews on internet. We kindly inform you that we are glad to hear your compliments about our foods,hotel and staffs. We look forward to see you in Heaven Beach Resort & SPA Kind regards