Es tut uns leid, dass es niemanden mehr gab, der Ihnen eine zusätzliche Flasche Wasser zur Verfügung stellen konnte.

We appreciate your preference.

Thank you so much for your feedback. We are always to serve you

Dear Mrs. Angelika We are glad that your stay with us is always satisfactory. Is a pleasure to attend you.

Dear Mr. Michael, Thank you for letting us know about your experience! If you decide to visit our country again we will be happy to have you back with us!

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Hello, You came two weeks later asking for money to front desk as if you made the reservation directly with us. You made your reservation and paid to Expedia for two nights, if you left early, the hotel cannot refund you. You should have called Expedia to ask them if your reservation permits changes, cancellations or refunds in the appropriate time window.