Superior-Zimmer, 2 Einzelbetten | Minibar, Zimmersafe, Schreibtisch, laptopgeeigneter Arbeitsplatz

Bewertungen von Novotel Makkah Thakher City

4 out of 5
Novotel Makkah Thakher City
Al Andalus District, PO Box 4575, Makkah, Makkah

Bewertungen

8,4

Sehr gut

160 von insgesamt 277 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
60 von insgesamt 277 Gästebewertungen haben eine Bewertung von 8 - Gut" "
24 von insgesamt 277 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 277 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
22 von insgesamt 277 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,6/10

Personal & Service

8,8/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Mohammad

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 20. Feb. 2024
Dear Mohammad, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

8/10 – Gut

Tamba

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Das Ambiente ist sehr ansprechend. Tolles Hotel, sehr sauber und zudem sehr groß. Shuttle zur Kaaba ist vorhanden. Restaurant und Café ebenfalls im Hotel vorhanden. Alles in einem super zufriedenstellend. Dennoch gab es 2 Punkte die ein wenig ärgerlich waren. Die Steckdosen waren leider nicht alle funktionsfähig. Des Weiteren war unser Waschbecken sehr locker so das wir es nach vorne kippen konnten, warum auch immer.. Trotz dessen Preis-Leistung Top!
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Hotel Management am 20. Feb. 2024
Liebe Tamba,Vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt bei uns. Wir freuen uns, dass unser Ambiente, die Sauberkeit des Hotels, der Shuttlebus und das Restaurant Ihren Erwartungen entsprochen haben. Was die Wartung des Badezimmers betrifft, können Sie sicher sein, dass wir sofort Maßnahmen ergriffen haben. Wir freuen uns, Sie bald bedienen zu dürfen.

10/10 – Hervorragend

Abu

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im September 2023
Antwort von Hotel Management am 19. Dez. 2023
Dear Abu, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Abu

Aufenthalt von 2 Nächten im September 2023
Antwort von Hotel Management am 23. Okt. 2023
Dear Abu, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Es ist ein neues Hotel das sehr schön ist. Das Check-in und Check-out war Problemlos. Die Verbindung zum Masjjid al Haram war gut, mit dem Shuttlebus.
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Novotel Thakher Makkah Hotel am 26. Feb. 2023
Our valued guest,Thank you for choosing Novotel Thakher Makkah as your choice for stay!We are delighted to hear that you enjoyed your stay with us and would like to thank you for taking the time to review your stay with us.We very much hope that we will get the opportunity to welcome you to our hotel once again!Sincerely,Novotel Thakher Makkah Hotel

10/10 – Hervorragend

Sara

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
An sich ist der Unterkunft sehr sauber und comfortable, werde nochmals besuchen. Mitarbeiter sind sehr unfreundlich und kommunizieren mit ihre Gäste nicht.
Antwort von Novotel Thakher Makkah Hotel am 18. Jan. 2023
Our valued guest/Sara,Thank you for choosing Novotel Thakher Makkah as your choice for stay!We are delighted to hear that you enjoyed your stay with us and would like to thank you for taking the time to review your stay with us.We very much hope that we will get the opportunity to welcome you to our hotel once again!Sincerely,Novotel Thakher Makkah Hotel

8/10 – Gut

Skender

Antwort von Hotel Management am 25. Dez. 2023
Dear Skender, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Hadiaratou

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
L'accueil et les services
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Haroon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was very good
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Raju, Buffalo

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Hotel stuff are very slow at work specially receptionist. they take almost 40 minutes to check in one guest. I was waiting to check in almost 1 hour.
Antwort von Hotel management team am 15. Mai 2024
Dear Raju,Thank you for sharing your feedback with us. We appreciate your feedback regarding the reception staff service and check-in process, and we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 – Hervorragend

haleem

Aufenthalt von 7 Nächten im April 2024

10/10 – Hervorragend

Soifat

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
...
Aufenthalt von 4 Nächten im April 2024
Antwort von Hotel management team am 28. Apr. 2024
Dear Soifat, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Haytham

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Perfect
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel management team am 28. Apr. 2024
Dear Haytham,Thank you for choosing Novotel Makkah Thakher City. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

10/10 – Hervorragend

Mohamed Omar

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The food and the service are excellent. Every half an hour a bus takes you to Haram. I will be using this hotel everytime i perform Umrah, Insha Allaah
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel management team am 28. Apr. 2024
Dear Mohamed,Thank you for your positive feedback regarding food and shuttle service. We are always honored to welcome you to Novotel Makkah Thakher City. Waiting to serve you again on your next visit soon.

10/10 – Hervorragend

TAHIR

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice property. Calm n quiet and friendly staff
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel management team am 16. Apr. 2024
Dear Tahir,Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our services at Novotel Makkah Thakher City, we always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.

2/10 – Ungenügend

Zyad

Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Syed

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Water clogged when take shower and flooded Power outlets and locker didnt work
Aufenthalt von 2 Nächten im April 2024
Antwort von Hotel management team am 12. Apr. 2024
Dear Syed,Thank you for sharing your feedback with us. We appreciate your feedback regarding the bathroom maintenance, and we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

2/10 – Ungenügend

Salwa

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Not like any thing and can not ask any one or recommend anyone
Aufenthalt von 3 Nächten im April 2024
Antwort von Hotel management team am 12. Apr. 2024
Dear Salwa,Thank you for sharing your feedback with us. We do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future

10/10 – Hervorragend

Abdiweli

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent service
Aufenthalt von 4 Nächten im März 2024
Antwort von Hotel management team am 4. Apr. 2024
Dear Abdiweli, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Kawish

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing place for families. Will highly recommend it to anyone
Aufenthalt von 4 Nächten im März 2024
Antwort von Hotel management team am 3. Apr. 2024
Dear Kawish,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

10/10 – Hervorragend

Muhammad Sana Ullah, Oslo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 6 Nächten im März 2024
Antwort von Hotel management team am 26. März 2024
Dear Muhammad, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Muhammad Sana Ullah, Oslo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel management team am 26. März 2024
Dear Muhammad, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

2/10 – Ungenügend

Shahwar Muhammad

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
Didn’t like this property at all. The transportation provided was very far from the mosque. Staff was very unresponsive and will not even attend the phones.
Aufenthalt von 4 Nächten im März 2024
Antwort von Hotel management team am 24. März 2024
Dear Shahwar,Thank you for sharing your feedback with us. We appreciate your feedback regarding the staff and shuttle service location, and we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 – Hervorragend

Mohamed

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The beds were great , but the washroom sink was broken, otherwise good value
Aufenthalt von 5 Nächten im März 2024
Antwort von Hotel management team am 20. März 2024
Dear Mohamed,Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our beds met your expectations. As for the bathroom maintenance, rest assured that we have taken immediate action. We look forward to serving you soon.

10/10 – Hervorragend

Osama

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very considerate. Accommodated us with request to change rooms. Clean rooms, polite staff. Will stay there again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Hotel management team am 18. März 2024
Dear Osama,Thank you for your positive feedback regarding staff service and room cleanliness. We are always honored to welcome you to Novotel Thakher Makkah. Waiting to serve you again on your next visit soon.

6/10 – Okay

Mohammad

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property is new well maintained and clean but transportation to Haram is horrible, shuttle drops very far off I hade to use taxi to go to Zam Zam parking and it cost almost same money if I would have stayed in hotel more expensive but at walking distance from haram.
Aufenthalt von 2 Nächten im März 2024
Antwort von Hotel Management am 12. März 2024
Dear Mohammad, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our facilities and hotel's cleanliness have met your expectations. As for the location and shuttle service drop-off point, rest assured that we have taken immediate action. We look forward to serving you soon.

8/10 – Gut

Rash

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The Hotel was immaculate, the service is excellent. Area was pollution free,the scenery was amazing. The auxiliary staff were extremely helpful. We would appreciate if the women at the counters would receive training. All in all it was a wonderful experience.
Aufenthalt von 5 Nächten im März 2024
Antwort von Hotel Management am 12. März 2024
Dear Rash, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our hotel cleanliness and staff have met your expectations. As for the reception staff, rest assured that we have taken immediate action. We look forward to serving you soon.

10/10 – Hervorragend

Shamim

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
It’s a very beautiful hotel ,nice clean rooms but very far away from the Haram and bus drops off 30 minutes from location and still have to walk about 25 minutes to Haram which should be explained as we Are old people and was very difficult to walk and cancel our hotel and rebook as everything was fully booked
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Management am 3. März 2024
Dear Shamim, Thank you for sharing your positive feedback regarding your stay with us. We are pleased to know that our room facilities and cleanliness met your expectations. As for the location and shuttle service drop-off point, rest assured that we have taken immediate action. We look forward to serving you soon.

2/10 – Ungenügend

Zabed

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
This hotel doesn’t not deserve four stars hotel.Price very cheap but services and room cleaning very bad
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Management am 3. März 2024
Dear Zabed,Thank you for sharing your feedback with us. We appreciate your feedback regarding the service and room cleanliness, we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

4/10 – Schlecht

Shahzad

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Good Hotel , Poor service
I was given a different room than my actual booking which led to waste of time. They gave me the booked room when I raised a complaint. Staff in tower 2 reception looked frustrated, she was getting angry on almost every guest ahead of me in the que. she wasn’t interested to answer any question and looked seemingly over occupied.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 27. Feb. 2024
Dear Shahzad,Thank you for sharing your feedback with us. We appreciate your feedback regarding the service and reception staff, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 – Hervorragend

Syed

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel management team am 21. März 2024
Dear Syed, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Muhammad

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent hotel
Aufenthalt von 9 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Dear Muhammad, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Margo

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel management team am 21. März 2024
Dear Margo, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

6/10 – Okay

Aamir

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Overall was a great experience just as like last time but unfortunately WIFI network was so weak , Hope gonna work better next time
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Dear Aamir,Thank you for your kind opinion. We appreciate your feedback regarding the Wi-Fi and let us assure you that we have taken immediate action regarding it. We look forward to serving you soon.

10/10 – Hervorragend

Suleman

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It’s a new hotel very neat and clean. Staff is cooperative also lobby smells so good I love the fragrance. I would love the stay there again.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Dear Suleman,Thank you for your positive feedback regarding our hotel's cleanliness, staff service and reception staff. We are always honored to welcome you to Novotel Thakher Makkah. Waiting to serve you again on your next visit soon.

4/10 – Schlecht

Sohail

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a stay for 4 days in 4 days stays they did just one time room cleaning even we requested many times but no one showed up and hotel location is very poor a lot’s of construction happening in the area.
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Management am 25. Feb. 2024
Dear Sohail,Thank you for sharing your feedback with us. We appreciate your feedback regarding the location and housekeeping service, and we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 – Hervorragend

Margo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and clean place Nice and helpful staff I will com back again to the same place
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 21. Feb. 2024
Dear Margo,Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our hotel cleanliness and staff service. At Novotel Thakher Makkah. We always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.

8/10 – Gut

Mudassar

Aufenthalt von 7 Nächten im Februar 2024
Antwort von Hotel Management am 22. Feb. 2024
Dear Mudassar,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

8/10 – Gut

ISATOU

Aufenthalt von 5 Nächten im Februar 2024
Antwort von Hotel Management am 21. Feb. 2024
Dear Isatou,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 – Hervorragend

Omar

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 20. Feb. 2024
Dear Omar,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

4/10 – Schlecht

Joudat

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Hotel Management am 20. Feb. 2024
Dear Joudat,Thank you for sharing your feedback with us. We appreciate your feedback regarding your stay, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 – Hervorragend

Nabila

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 20. Feb. 2024
Dear Nabila, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

4/10 – Schlecht

Mohssin

Aufenthalt von 6 Nächten im Februar 2024
Antwort von Hotel Management am 20. Feb. 2024
Dear Mohssin,Thank you for sharing your feedback with us. We appreciate your feedback regarding your stay, we do apologize for any inconvenience that may have occurred, rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

10/10 – Hervorragend

Mariam

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It's beautiful. Thank you for having us!
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Hotel Management am 20. Feb. 2024
Dear Mariam, We are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.

10/10 – Hervorragend

Junaid

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 14. Feb. 2024
Dear Junaid,Thank you for choosing Novotel Thakher Makkah. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.

2/10 – Ungenügend

OSMAN

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel management team am 21. März 2024
Dear Osman,Thank you for sharing your feedback with us. We do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.

6/10 – Okay

Bassam

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Hotel Management am 8. Feb. 2024
Dear Bassam,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

6/10 – Okay

Bassam

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 11. Feb. 2024
Dear Bassam,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

6/10 – Okay

Bassam

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Hotel Management am 11. Feb. 2024
Dear Bassam,We're delighted that you shared your experience in our hotel with us, and we hope to have the opportunity to exceed your expectations on your next visit.

8/10 – Gut

Jahayer

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
ملاحظاتي ١_الافطار لا يتناسب مع مستوى الفندق ويحتاج لتحسين ٢_ ريحة الرطوبة في الغرفة ودورة المياه
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Hotel Management am 7. Feb. 2024
ضيفنا العزيز، نشكرك على وقتك الثمين لمشاركتنا رأيك حول الإقامة في فندق نوفوتيل ذاخر مكة، ونود إبلاغك بأنه قد تمت مشاركة رأيك حول بوفيه الإفطار والرائحة مع الإدارة المختصة لاتخاذ الإجراءات اللازمة، دمت بخير.